Anthony Betts Motor Group Reviews 

2,330
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making the entire process less daunting and very pleasant. Many highlight the excellent customer service and after-sales support, noting that staff are always on hand to provide advice and ensure a smooth experience without any pressure. The overall service, from initial inquiry to vehicle handover, is frequently described as efficient and hassle-free, with many appreciating the transparent communication and well-managed processes. Customers also consistently commend the quality of the vehicles and their preparation, often receiving clean, detailed cars that meet their expectations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent and first-class experience... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, professional,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, seamless, and a pleasure.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ifti was helpful from the outset,he gave us comprehensive answers to our questions and made our transition from an internal combustion engine to an EV an easy move to make. Responds to my email query... See more

Rated 5 out of 5 stars

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice... See more

Company replied

Rated 5 out of 5 stars

Important to me having car picked up from my home address, and being brought back again. Being advised about essential repairs. Kept Informed through out during service and mot. Cannot fault this c... See more

Company replied

Rated 5 out of 5 stars

I bought a '24 S-Cross from this garage, couldn't recommend them enough. It was a smooth process, let me have a proper test drive and seemed to be very transparent about everything. They were even hon... See more

Company replied


Company details

  1. #11 of 96 best companies in Car dealer
  2. #11 of 62 best companies in Vehicle Repair
  3. #6 of 44 best companies in Motor vehicle dealer
  4. #2 of 3 best companies in Suzuki dealer
  5. #5 of 55 best companies in Used car dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(2,330)

357 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

had an excellent experience buying my car, thanks to Andrew. From start to finish, he was friendly, professional, and incredibly helpful. He took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free, he even waited for me till
My car sale went through elsewhere and I was happy to proceed with my purchase ! I'm so happy with my car and would highly recommend Andrew to anyone looking for a great car-buying experience. Thank you for the outstanding service!

10 July 2026
Rated 1 out of 5 stars

I would have given no stars but there…

I would have given no stars but there was no option.
I bought a car for my wife,she only likes to drive local,so we had it delivered home,before i bought it i noticed a couple of minor digs to the back end.I asked when the cars delivered would the person have the little plan so that we could checks there was nothing new. The person said he knew nothing about it ,he simply delivered the car.one day later my wife drove the car ,but had to abandon the drive after 10 mins because she couldnt see clearly through the windscreen.Pictures of this have been provided to the seller and to the RAC. I could see immediatly what the problem was .It was that the dashboard had been sprayed with a heavy coat of silicone.The seller was not concerned nor it turns out interested.In the circumstances i requested a refund , under the consumers rightes short -term right to reject.I am now stuck in limbo trying to remove the silicone with proffessional help to make the car safe to drive in all weathers.I am not sugesting this was applied by the seller.simply it was how it was when it was sold.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

A credit to Suzuki

The service desk team of Martin and Alanah are friendly, professional and efficient - so much so in fact that I also take two non-Suzuki family-owned cars there as well for servicing. A highly recommended garage that will keep me owning Suzukis for years to come.

16 July 2026
Rated 4 out of 5 stars

Anthony Betts have a great team

Anthony Betts have a great team, all on hand to help answers questions and offer advice. They made the whole trade in process seamless and did everything to make my new deal affordable.

Also want to thank Richard for the patience he showed my young son, he had a great time looking in all the show room cars !

I would highly recommend Anthony Betts and will definitely purchase from there again.

26 June 2026
Rated 5 out of 5 stars

usual good service

Collected a bit later than the prescribed time. It was a service so no reason to think anything was as it should have been. As per usual the car was clean nicely after service.

22 June 2026
Rated 5 out of 5 stars

Excellent Service

Excellent service from Ifti Khan at Anthony Betts - Hemel.
Regular contact and always prompt responses to emails/querys.
Highly recommend.

15 July 2026
Rated 5 out of 5 stars

This was the second car we have…

This was the second car we have purchased from Anthony Betts.
Both times we have dealt with Ifti, he has helped in choosing the cars and looking after the whole process.
Not great at tech so help is always good.
nothing seems too much trouble.

14 July 2026
Rated 5 out of 5 stars

New Vitara

From the time I walked in I had first class service. Directed to Mr Hobbs car sales and within a short time I had done a deal. One suzuki for another suzuki. Debbie in accounts was superb and quickly sorted out the paper work.

22 June 2026

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