I have used Acorn Kia in Macclesfield to look after my EV6 since they opened about 3 years ago. This week my wife & I called on them to look at the possibility of reducing our 2 car fleet (?) down t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought the car Kia Xceed a year ago and I must say I'm very pleased with all the process it was quick and straight forward Jonathan lead me through all the paperwork and got me a really good deal... See more
Company replied
I recently visited Acorn Warrington branch with a problem that I have had with the car since I bought the car from another Kia dealership who wouldn’t admit there was a problem. So after having the ca... See more
Company replied
Help in choosing our new used Kia Niro3 was given to us by Dan Jackson in Sales Warrington who made the whole process straight forward. We told Dan our requirements for our new car and left it with... See more
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Company details
- #3 of 4 best companies in Kia dealer
- #30 of 96 best companies in Car dealer
- #18 of 37 best companies in Car rental service
- #20 of 44 best companies in Motor vehicle dealer
- #14 of 55 best companies in Used car dealer
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, United Kingdom
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4.8
Excellent
4k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Danielle was amazing she got me booked…
Danielle was amazing she got me booked in quickly and was super helpful. Shaun was great he always does a great job.
21 July 2026
Unprompted review
Polite and friendly service
Polite and friendly service. Knowledgeable advice.
Pleased with the vehicle purchased.
7 July 2026
Unprompted review
Great service with a smile the same as…
Great service with a smile the same as always in the last four years
17 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Max, for your wonderful feedback. We're thrilled to hear that you've consistently enjoyed our service over the past four years. Our friendly staff are dedicated to providing a reliable and pressure-free experience, and your satisfaction is our top priority. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If there's anything more we can do for you, please don't hesitate to reach out. Have a great day.
Josh the guy I spoke to was very…
Josh the guy I spoke to was very helpful and answered all questions that I had for him, made us feel very welcome, would definitely recommend
19 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Grant, for your wonderful feedback. We're thrilled to hear that Josh provided you with helpful and friendly service. Our team is dedicated to ensuring a pressure-free and enjoyable experience for all our customers. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your trust in us. Enjoy your new car.
Why Kia?
As a driver of company vehicles for many years with many reputable brands to choose from choosing my own vehicle was new territory for me.
My decision to purchase my Kia was based mainly on my customer service experience led by your employee Katie Hayes.
I did not experience any of the usual sales pressure and Katie was extremely knowledgeable and clearly an ambassador of brand Kia which helped me make an informed decision on why to choose Kia.
I sincerely hope the navigation of my Kia over the next few years is as smooth as my customer experience.
9 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you for your wonderful feedback, Julia. We're thrilled to hear that your experience with Katie was so positive and that you felt no sales pressure. Our team are dedicated to providing excellent customer service and ensuring our customers make informed decisions. We are committed to supporting you throughout your ownership journey and hope your Kia brings you joy for years to come. If you have any questions or need assistance, please don't hesitate to reach out. Enjoy your new vehicle.
Excellent service from Kia Warrington ie: Dan Jackson car sales
Was kept updated from ordering my car to delivery via phone calls and emails staff member Dan Jackson was excellent throughout the service answered all my questions I had and shown me how to use the features on my new car as I was nervous driver Dan Jackson made me feel comfortable and calm in my new vehicle and his after service was excellent I have had vehicles from other car providers who rushed and false information to get a sale , my experience from Dan (Kia) was very professional , friendly and polite and gave 100% of service for his customers .
17 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Lynne, for your wonderful feedback. We're thrilled to hear that Dan provided you with excellent customer service and made your car-buying experience smooth and stress-free. Our team are dedicated to ensuring that every customer feels valued and supported throughout their journey. It's great to know that Dan's friendly and knowledgeable approach helped you feel comfortable with your new vehicle. We truly appreciate your trust in us and look forward to assisting you with any future needs. Enjoy your new car.
Mike O'Crowley was an absolute…
Mike O'Crowley was an absolute professional and answered all my oddball questions and was extremely helpful and courteous. When for reasons beyond my control we were unable to make a purchase he remained attentive and courteous. I would have no hesitation recommending Mike and Acorn based on my personal experience.
15 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Kevin, for your wonderful feedback! We're thrilled to hear that Mike provided you with such excellent customer service and was able to address all your questions with professionalism and courtesy. At Acorn, we pride ourselves on our knowledgeable and friendly staff, ensuring a pressure-free experience for our customers. Your recommendation means a lot to us, and we look forward to supporting you in the future, whether it's for aftercare or any other needs. We appreciate your trust in us and are here to help whenever you're ready! Take car and have a great day.
Excellent customer service amazing…
Excellent customer service amazing experience thanku so much for all the help
17 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Daisy, for your wonderful feedback. We're thrilled to hear that you had an excellent experience with our friendly staff. Our commitment to providing reliable customer service and a pressure-free environment is at the heart of what we do. It's great to know that our team was able to help you effectively. We truly value your satisfaction and look forward to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out. Take care and happy driving, Have a wonderful day.
Great service from start to finish
Great service from start to finish. Very happy
16 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, David, for your fantastic feedback. We are delighted to hear that you enjoyed a smooth and pressure-free experience with our friendly staff. Our team is committed to providing reliable and trustworthy service, ensuring your satisfaction from start to finish. We truly appreciate your recognition of our dedication to quality and aftercare. If you need any further assistance, please feel free to reach out. We look forward to supporting you throughout your ownership journey. Take care and happy driving. Have a great day.
What a pleasant team
After having a bad experience elsewhere I have to say that everything and everyone involved with the purchase of my car was second to none. Thank you Dean for your understanding and professionalism and for your prompt communications throughout.
A very friendly team, making my purchase easy and pleasant
15 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Ruth, for your fantastic feedback. We are delighted to hear that your experience with us was so positive, especially after a challenging situation elsewhere. Dean and our friendly team are dedicated to providing excellent customer service in a pressure-free environment, and it’s wonderful to know we made your car purchase smooth and enjoyable. Your satisfaction is our top priority, and we truly appreciate your kind words about our professionalism and communication. If you ever need assistance in the future, please don’t hesitate to reach out. Take care and enjoy your new car.Happy driving. Have a great day.
New Vehicle ordered
When we arrived at the Kia showroom we spoke with Andy Hutchinson, who was very knowledgeable about our needs as I was a looking for my next Mobility car, Andy took us through our option and explaining the new regulations, which helped a lot.
12 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Nigel, for your wonderful review. We're thrilled to hear that Andy was able to assist you with your mobility car needs and provide clarity on the new regulations. Our team is dedicated to delivering excellent customer service in a pressure-free environment, ensuring you feel valued and supported throughout your journey. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to seeing you again soon.
Helpful friendly service
Chris was helpful without being pushy and I got the car I wanted in what was probably the best experience I have had when purchasing a car over the last 20 years
11 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Janine, for your wonderful feedback! We're thrilled to hear that Chris provided you with a helpful and pressure-free experience. Our team is dedicated to ensuring a smooth and transparent car-buying journey, and it's great to know we met your expectations. Your satisfaction is our priority, and we appreciate your trust in us. If you need any assistance in the future, please don't hesitate to reach out. Enjoy your new car.
I can’t recommend Acorn Group Kia in…
I can’t recommend Acorn Group Kia in Crewe highly enough.
From the moment I walked through the door, everyone was welcoming, friendly and genuinely helpful. After visiting several other, more local Kia dealerships, the difference in customer service was immediately obvious.
A huge thank you to Alex Cooper, who helped me purchase my new car. He was incredibly knowledgeable, approachable and patient throughout the whole process. I had a lot of questions, but nothing ever felt like too much trouble. He answered everything thoroughly and honestly, and I never felt under any pressure to make a decision. It was such a relaxed, enjoyable experience.
At some of the other dealerships I’d visited, I didn’t always feel like I was being taken seriously. At Crewe, it was the complete opposite – you’re looked after from the moment you arrive, and the whole team makes you feel valued.
I also arrived quite late in the day, close to closing time, but despite that, everyone still went out of their way to help as much as they could. I never once felt rushed.
The level of service has been so good that I’m more than happy to drive a little further for future servicing because I know my car will be in good hands.
Thank you again to Alex and the whole team for making what can often be a stressful experience such an enjoyable one. I wouldn’t hesitate to recommend Acorn Group Kia Crewe to anyone looking for fantastic customer service. 👍🏼
12 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you so much for your wonderful feedback, Claire. We are delighted to hear about your positive experience with Alex and our friendly team at Acorn Group Kia in Crewe. Our commitment to providing excellent customer service in a pressure-free environment is fundamental to our approach, and it's fantastic to know you felt valued and supported throughout your car-buying journey. We truly appreciate your trust in us and are thrilled that you plan to return for future servicing. Thank you for recommending us to others, and we look forward to assisting you again soon! Enjoy your new car.
Friendly from start to finish
Friendly from start to finish, all concerns answered and always kept me fully informed. Best of all I know Dan is always on hand for any advice or problems I may have in the future.
13 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Antony, for your wonderful review. We're thrilled to hear that you felt supported and informed throughout your experience with us. Our friendly staff, especially Dan, are always here to provide reliable advice and assistance whenever you need it. Your satisfaction is our top priority, and we strive to create a pressure-free environment for all our customers. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If you have any questions in the future, don't hesitate to reach out! Hope you have a great day.
Lovely friendly staff
Lovely friendly staff, not in your face but they to help if needed. No pressure just such a relaxed atmosphere.
4 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Mark, for your wonderful feedback. We're thrilled to hear that you enjoyed our friendly and relaxed atmosphere. Our team is dedicated to providing excellent customer service without any pressure, ensuring a smooth and trustworthy experience. We truly value your satisfaction and are here to support you throughout your ownership journey. If you need any assistance in the future, please don't hesitate to reach out. We appreciate your kind words and look forward to welcoming you back. Enjoy your new car.
We booked the car in to fix a potential steering fault
We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and helpful when we arrived.
Took all day to perform an update to software to fix a steering fault thrown up by the app even though the steering seemd to work fine but never mind the problem has gone away.
Its just a pity that nobody could explain exactly what is the difference between the settings Auto and HEV on our plug in hybrid Sportage
7 July 2026
Unprompted review
Reply from Acorn Motor Group
Hi Mazo, thank you for sharing your experience with us. We're delighted to hear that our friendly staff were able to assist you during your visit. We appreciate your patience as we resolved the steering issue with a software update. Your satisfaction is our priority, and we are committed to providing reliable aftercare and support throughout your ownership journey. If you have any further questions or need assistance, please feel free to reach out to us. Take care and have a great day.
I had a positive result with the Acorn…
I had a positive result with the Acorn Motor Group. Josh was very knowledgeable and efficient. I have now reserved a new Kia EV3 and I look forward to collecting it.
Beverly Beavon
8 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Beverly, for your fantastic review. We are delighted to hear that Josh provided you with knowledgeable and efficient service. Congratulations on reserving your new Kia EV3; we are excited for you to collect it soon. Our team is committed to delivering a smooth and transparent car-buying experience, and your satisfaction is our top priority. If you have any questions or need assistance at any stage, please feel free to reach out. We're looking forward to your next visit with us. Take care and have a wonderful day.
The friendly staff
The people are so attentiv they are very friendly and the work was quick and car returned asap thanks for taking care of the car for me
7 June 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Ian, for your fantastic review. We're delighted to hear that our friendly staff provided you with quick and attentive service. Your satisfaction is our top priority, and it's wonderful to know we could take care of your car efficiently. We truly value your trust and are committed to supporting you throughout your ownership journey. If you need anything else or have any questions, please don't hesitate to reach out. Take care and have a great day.
Acorn Kia in Macclesfield…
I have used Acorn Kia in Macclesfield to look after my EV6 since they opened about 3 years ago. This week my wife & I called on them to look at the possibility of reducing our 2 car fleet (?) down to one, and must say that the experience was remarkably smooth and pain free.
All my dealings with them have far exceeded my expectations, and I have no hesitation in recommending them to anyone who is seeking 5 Star service.
6 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Billy, for your fantastic review. We are delighted to hear that your experiences with Acorn Kia in Macclesfield have consistently surpassed your expectations. Our knowledgeable and friendly staff are dedicated to providing a pressure-free sales environment and ensuring a smooth and transparent car-buying experience. Your trust in us is invaluable, and we are committed to supporting you throughout your ownership journey with our strong aftercare. We truly appreciate your recommendation. If you have any further questions, please don't hesitate to reach out. We look forward to your next visit with us to collect your new car. Take care and have a wonderful day.
Superb service
I came along for my car mot and brake fluid change today and could not fault the staff and mechanics
They gave me a detailed check on car and was fully thorough in what they did
I felt totally at ease with bringing my car here and would definitely recommend using acorn
The service advisors were very helpful and knowledgeable and I have no hesitation to bring my car again for any work and servicing in the near future as my car servicing intervals are every two years it helps with us looking after the car and keeping it in excellent condition and together with their experience I feel that I can own it and put total confidence in them when it comes to making sure it’s running well
Thank you you have been amazing today and I am really overwhelmed with the helpfulness I received
🥰🥰👍👍
6 July 2026
Unprompted review
Reply from Acorn Motor Group
Thank you, Victoria, for your fantastic feedback. We are delighted to hear that our knowledgeable and friendly staff made your visit a stress-free experience. Our team is committed to providing excellent customer service and ensuring your car remains in top condition. Your trust in us is invaluable, and we are here to support you throughout your ownership journey. We truly appreciate your recommendation and look forward to assisting you with any future servicing needs. Take care and have a fantastic day.
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