Fiat Reviews 

loveThnkyou!Thnkyou!

They give me an emergency check up for a 2 months waiting time

Bought a Fiat Ducato van motorhome, 3 years old and in German. Asked for the handbook in English, Elderly Single woman driver! They refused saying it has to be downloaded. Wrote to ask again for download as I couldn’t find original, What a sarcastic reply, we’ve already sent it once. Seriously I need print off 270 pages and you’re too lazy to resend this free copy having proved myself as the owner

We have a 2021 Ducato campervan, in 14 months and about 8,000 miles it’s been in to Fiat twice! First time was for a knock sensor that took 8 weeks to arrive and be fitted. The second was even worse, an A/C hose due to poor design was rubbing on another knock sensor and rubbed through after about a total of 14,000 miles on the van, causing the A/C to fail and break the knock sensor it was rubbing on. This happened 2 months after the warranty expired and my dealer tells me it’s a common fault and the replacement part is a different shape to avoid rubbing. Fiat UK offered me £160 towards the £700 bill only after I kicked up a massive fuss as initially they offered nothing. They seem to think it’s perfectly ok for this sort of failure. It’s an absolute disgrace. People please give your money to anyone else! Beware Fiat UK don’t care about you!

The worst customer service I have ever come across. You may as well not have one to be honest! Took 2 weeks of chasing you to come back to me with a Sorry can't do anything! I only needed some photos or illustrations of the panel near the pedals to solve a dispute with a local mechanics. Couldn't even provide photos of this!! What a rubbish service. Never again will I purchase a Fiat car again.

Airbag warning light and alarm needed addressing on my 2012 Panda. Rockingham Cars Fiat, Rushden charged us to look at it for an hour but needed a second opinion from Rockingham Cars, Corby. Ended up with needing a new control unit for air bag at a cost of £287.87 which apparently took another 5 hours to diagnose with a final bill of £889.78! Absolutely stunned at this as the car is only worth £1500 and I don’t believe they actually worked on the car for that long. This shows a complete disregard for customers budgets and highlights their incompetence. When asking for justification of this, Jason told me that compared to the cost of dental treatment, they were good value!

Absolutely hopeless.
Contacted Fiat customer service as I had a technical question about specification on my ducato.
Got the usual automated response fairly quickly, so they've invested some money in IT, with a utterly pointless reference number
However, when contact was made to me I was just given the usual fob off response, straight from the top of the how to get the customer off the phone list, with the service assistant, saying they don't have access to the information and I should "try" contacting a dealer and they "may" have the information I'm requesting!
Notwithstanding good luck to actually finding a dealer, Really????
My protests of Fiat being the people that actually made the thing , so they must have the information, fell on deaf ears.
Seems incredible to me that they don't seem to have a system where the can ask the factory

1 star just because there is no option for 0 stars!
Purchased my car through Glyn Hopkins Fiat in Cambridge - was offered the service plan which I decided to go ahead with as was told that my services would be carried out in Cambridge which is really convenient for me. Received a call to arrange my annual service and was told that this isn't possible under my plan in Cambridge... I was told that the nearest garage is an hour away which is ridiculous! Not a single apology has been given to me. The customer services are so rude, I spoke to Nick and he was not helpful at all. He told me to look up who I needed to contact to take things further by myself as he said he is not sure himself and he would have to look it up if I don't look it up myself... absolute joke! Really not happy and would avoid at all costs!

Bought a pre registered Fiat Panda with 100mls on clock. Firstly was amazed that only one remote key was supplied and the other was a manual key.
Then when I got home I found the manual key did not work! Also the car was handed over in the dark meaning I did not see scratches under driver side door on the sill.
Granted the dealer ( Arnold Clark ) fixed the key and buffed the scratches but the lack of apology or care was shocking.

I have a Fiat Spider which I love. Even though it was only 5 years old the clutch went. That is where the nightmare began. Trying to get any help from Fiat Customer Services was laborious and useless. My garage, my fiat dealer and I all kept trying to contact them to no avail.
It took a month for my part to be delivered to my garage. They were amazing Fiat Customer Services were not!

Only giving 1 star because there isn't a zero.
Totally mis informed and misled by customer service.
Stupid untrained staff giving incorrect advice and their management condoning this.
Refused to apologise or investigate their mistakes

Robbing a living!!!

I have an issue with pre-reg vehicle I bought from one of their main dealers. The vehicle was not as described on the Fiat website.
When I asked them about why this would be, they threw a clause at me and accused me of being a liar and still have not answered the question I asked them. Really very bad service

I was in an accidental 6 months ago and my Fiat 500 requires a new bumper and bonnet and is currently not road worthy. There is no delivery date even though it has been 6 months, and when I have contacted customer services they don't care, and refuse to help. However they are churning out new cars all the time, they just can't be bothered to make the spares.

Used to be very good, have gone downhill in the UK with extremely poor customer service which is now non existent. Will never do business again after being a loyal customer for over 13years. Stay away!!

Love my 500e Red Edition, no problems whatsoever with it and I’ve had it nearly a year, customer service is excellent, I would definitely recommend owning one, best car I’ve had.

I have a Fiat Ducato based motorhome which developed a gearbox fault after only 17000 miles and 42 months ….. I contacted FiatUk to be told I had to take it to a Fiat service agent for repair… the garage advised fitting a new gearbox which cost me just less than £6000 which I paid in full, assuming that I would be given some element of “compensation “ even although the vehicle was out of warranty by 6 months… however in spite of much sympathy and apologetic noises from customer services staff I was faced with almost 4 months of toing and froing during which time I regularly had to correct several errors in Fiats assessments, including their attempt to tell me that the vehicle should have been serviced every 12 months … this in spite of the fact that the service booklet clearly states a service requirement of 24 months intervals! Eventually Fiat offered me 20% “goodwill” payment….a grand total of just under £1200… I feel really let down and badly treated …. Surely a gearbox should last much longer than 17000 miles ! Part of their “justification “ is that I did not have the vehicle serviced by Fiat agents…. Again inaccurate but also irrelevant given the laws around “group exemption “
So should you be in the market for a motorhome I would advise avoiding Fiat… choose Ford or Mercedes ( anything but Fiat!)

I have a Ducato motorhome under warranty that has done 2000miles only. I've been told not to drive it due to an engine warning light about a PM sensor (diesel particulate sensor). I've been waiting for 5 weeks for a part now - my case handler says it is on backorder with no due data, and there's nothing more she can do. However, I believe Fiat are still making new vans - so there are parts somewhere. I however spent 80k and can't use mine all summer so far.

We own a Fiat 500 Abarth which requires a new front bumper. We have waited 10 weeks already with an initial delivery date of late June. We are now informed middle of August! The car is off the road whilst waiting for the bumper. I called Fiat customer service who don’t give a s**t, they are not based in the UK either. Fiat need to get their act together and start shipping parts to the UK. I have located new bumpers in Holland and Germany, obviously Europe take priority. If that’s the case Fiat needs to pull out of the UK market.

When you call 'complimentary' roadside assistance (if you service your Fiat at the official Fiat garage), then they'll try to make excuses not to help. Such as you are not you and your car does not exist. Because Fiat never bothered to change the number plate from the previous Fiat owner to the new one in their system. Everyone else changed but not Fiat. If they blunder with a simple thing then how can I trust them to service my car? Going elsewhere and you can keep your wrong information forever. Such ignorance is unbelievable. All proof was sent but no reply and ignorance.

Awful, non existent customer service. Never shall I buy another Fiat based on this. I’ve chased them relentlessly for a certificate of conformity for an EU import since the 17/4 and still nothing. They completely ignore you. Atrocious behavior from such a large company. Not as if the certificate is free, it’s not. I have to pay for the privilege of their terrible customer service. Last Fiat I will ever own.