estarli Reviews 

I ordered the 28.X in April which at that time was a 2 speed automatic. The bike spec was pretty much what I was looking for, A relatively light ebike with a front suspension option and, crucially, belt driven. Specifying the suspension upgrade advised a 1 month build/delivery time. Having read several reviews, the consensus was that it could take a bit more time than that. This was fine, it would turn up when it turned up. About a week after ordering it was announced that the bike would now be available in a 3 speed automatic version. I contacted Estarli and asked if my order could be amended to this new model. This was done and I paid the upgrade price. The bike was delivered 1 day shy of 2 months after ordering.

First impressions were excellent, a nice looking bike. Once unboxed and set up the only obvious issue was that the battery door did not sit quite quite flush with the downtube. I mailed Estarli regarding this and received a quick response back from Chloe who I ended up exchanging a few mails with to try and solve the issue. My thanks to her. Once out on the bike it was obvious there were only 2 gears at work, More mails and I was offered the option to send it back to be rebuilt with the 3 speed hub. This was done and the bike was returned after another 3 weeks or so

The bike was very nice in 2 speed and I considered a refund of the upgrade price. I'm glad I didn't however as the 3 speed is excellent. There's not much communication from Estarli but they were very responsive to messages in my case.

Keeping in fast and clear communication
helpful and understanding.
the product goes without saying excellent much alike all the products I have had from them.

Loving my 28.9 bike. It's just brilliant and I haven't even used the e-mode assistance yet. Build quality is great and you can just tell it's a solid bike built to last so can't wait to get out there and use it as much as possible

Friendly approach with a great product Fun to ride .slightly disappointed in lack of communication when the bike was going to be ready .i had to chase .otherwise all was good and when it did arrive ,it was perfectly boxed with good instructions

No roblem with order and good to deal with

Collected my folding ebike the other week. Easy to order compatible products online with my specific model. Delivery was prompt.

The Customer service at estarli is absolutely second to none. I ordered a bike through a Cycle Scheme, and Louis from estarli was proactive and helpful in processing the steps to get me to the point where I am now awaiting my bike.

The website is responsive and straight forward, and the customer service is responsive, helpful and will go above and beyond for their customers.

Thank you Louis and team - I cant wait to get my bike!

The team addressed my concerns promptly and professionally and were kind and supportive throughout the process. Thank you for the excellent delivery service and for resolving the issues so efficiently. I really appreciate the great customer service.

Bought an E28.x - the second Estarli bike I've purchased. The bike itself is great - no issues there. However, upon unpacking I noticed quite a deep scratch on one of the seat stays, and also the product was delivered almost 2 weeks after the initial delivery estimate which was frustrating given I had to chase for these updates rather than receive delivery estimates proactively, and ultimately I wasn't in to receive the delivery.

Thanks, product delivered on time.

We had to call Estarli twice to check on the status of the two folding bike storage boxes we ordered as we did not receive any notification after receiving receipt of our order.

Beautiful bikes and great product. Customer service could be better, as whilst there were delays on our product being shipped we only received one communication and had to chase. Videos are all out of date and don't reflect the power gauge used on the bikes. Annoyingly as well none of the QR codes work on the packaging.

Good product, colour matched my 4 year old bicycle.
Restored to cycles original condition.

The is a review of the folding storage boxes for use in motorhomes. The bike itself is a really great folding bike and a super ride. We recommend the bike.

The order for the additional folding storage boxes was delivered on time. We have a brand new bike, which has the latest version of the seat post. This new post cuts through the box liner like a knife through butter. I'm told by eStarli that they will review this unexpected problem.

Key takeaway: if you have a new bike, keep the seat post loose in the box or take it out completely when you put it in the box.

Great customer service eStrali !

We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7 and 20.X which helped us to make our decision. Our queries were responded to quickly and, once we had placed our order, the build of our bikes was prioritised so they were ready for us to take on holiday. Having now had an opportunity to give them a thorough test on the lanes of Cornwall, we've absolutely no regrets on our decision to buy them and look forward to many more miles of fun! 🚴🏼‍♂️😀

The communication with the team was at times excellent, but also not very clear or precise. The main issue was around delayed delivery of my bike. I had to initiate contact once I realised my bike was delayed, by 2 weeks in the first instance. It was in total delayed by 2.5 months. Due to global issues around Iran war, I was sympathetic, but delays is a common complaint from other Estarli reviews, making me think they may have opportunistically used the war as an excuse. At any rate, when there were further delays, I always had to email first, then get an update later. I was very frustrated.

My bike, which is under warranty, has been in the repair shop for months because Estarli won't engage with the repair shop.
Not sure why Estarli provide any kind of warranty if they are then unwilling to assist a repair shop to repair your bike.

Very helpful support staff. Thank you

The company wanted me to provide a lot of personal details when ordering a simple replacement part but refused to give me any details about the part I was ordering