Fiido Reviews 

AVOID THIS COMPANY AT ALL COSTS.
First of all my Fiido C11 bike never arrived, a mix up with the delivery found it to be delivered to the wrong address. ( I had to phone several times to find this out).
These things happen, but now 30 days down the line, still no bike, still no refund.
If it wasn’t for me phoning and emailing them several times per day I would never find out a thing from them and they are simply not interested in helping.
I would strongly recommend against dealing with this company as if anything is to go wrong their customer service is nothing short of a disgrace.

never received. order number: NL202622396
I contacted fiido many times. no resolution only feel like AI answering the email. it’s been two weeks no refund no order. i want my refund. unfortunately i had to make a review

Order a bike from Fiido on 20th June. It's now over a month and it still says Preparing Order. Have sent 3 separate emails over the last 3 weeks and no response from Fiido...

Best technical support I have ever dealt with! They solved my issue in record time. The staff was extremely polite, clear in their explanations, and super knowledgeable. A special thanks to Zed he solved my issue in record time With high expertise, kindness, and professionalism
Thanks for the great work, keep it up!

Bike is bad. China rubbish

Order 2 bikes. One arrived no problem on time. Mini electric bike hasn’t arrived and absolutely no response from customer service. Avoid buying from this company I should have read the real reviews.

Bought the c11 pro bike, really great price for the high end bike you get.

Got a flat tire by accident, had it fixed at a local shop and got refunded up to €40.

Great local service from fiido as well via e-mail.

If you want a great e-bike look no further

Hello,

I am extremely satisfied with the bicycle I purchased from Fiido. The product has fully met my expectations, and its quality, riding comfort, and performance are truly excellent. I would also like to thank you for the attention and support you provided throughout the entire process, from placing the order to delivery.

Your commitment to customer satisfaction and your reliable after-sales support have given me great confidence in your brand. Thank you to your entire team for providing such a high-quality product and outstanding service. I wish you continued success.

Best regards.

If i have a problem they always are ready to sent a replacement part without hesitation

Great bike! There was a minor issue with delivery / assembly but Fiido was kind enough to send me replacement parts and some extra free stuff including a rear passenger seat and fence.

Enough is enough.

This has been the worst customer service experience I have ever had.

Fiido accepted my return weeks ago, but they have repeatedly postponed the courier pickup. Every time I contact them, I receive another promise, another apology, and another delay. I packed the bicycle exactly as instructed, made myself available for collection, and fully cooperated throughout the process.

Despite this, the bicycle is still sitting in my home because Fiido has failed to arrange the collection they promised multiple times.

I have now had to involve Klarna and keep all email correspondence as evidence. As a customer, I should not have to spend weeks chasing a company just to complete a return they already accepted.

If you are considering buying from Fiido, be aware that if something goes wrong, you may face weeks of delays, broken promises, and extremely poor after-sales service.

I will update this review when this matter is finally resolved.

I send back my bike to Fiido. Fiido charged me 200 euro for this.
Ups picked up my package but Fiido did not pay UPS.
Ups has been sending me payment reminders for over a year. Fiido refuses to pay UPS or talk directly to them.

One of the $300 bike batteries showed up completely dead, will not charge, will not turn on the bike. They said they would pay for me to buy a voltmeter to record a video showing the battery does not output voltage. I sent them 8 different videos and they are still not satisfied. Its been 3 months and I still do not have a working battery. They take 10-12 days to respond to single emails. They keep saying they were on holiday?? And they keep saying they will take care of me, they only listen when you cancel the payment. then they sent the shipping detains to the credit card company to get payment even though their product has never worked and they have not done a single thing on their end. I have at least 60 hours into testing, taking videos, editing videos smaller to send, buying testers. They once even suggested I cut the leads on my tester to stick them in the leads further because they don't believe ONE of the multiple videos sent. They replied on here that they would make things right. Another 8 days has gone by and they still haven't picked up the return or sent a working battery. This started 4/16/2026 it is now July 22nd and they have done nothing but delay, and I don't believe they are doing to do anything but keep my money.

I purchased a Fiido Titan two weeks ago. It has a welding fault (welding not completed on rear support and a hole that will let in water into the frame). I haven’t had this bike a month yet, I have sent several emails with photos to Fiido support without any reply. So now taken to social media and I will continue to do so until I get a response and the faulty item replaced. Until then perhaps Fiido can deal with my complaint/issue publicly and you can all see if resolve or not and if resolved in a timely manner. Over to you Fiido (emails sent to service at fiido.com… )

Update: 17th July- still no response and I have also copied in the CEO / Founder on my email issue. No response at all yet!

Update: 18th July. I have just had a email from Trustpilot to ask for my name, telephone number and uk order number (UK26378)… as fiido want to qualify if this is a real review (really??). Info sent, so let see if resolved. I will post a daily update here for you all to experience their customer service. NB: where the welding fault is… where the torque motor is… water or dust will enter this area. Its faulty just do the right thing and replace or refund I haven’t had the bike 30 days yet!!!

Update: 21st July… Fiido confirmed it was a manufacturing fault with the frame and potentially problematic for the torque sensor and agreed to replace the bike… they asked me to repack the bike, which I have done and sent them photos and a video of the packing… yet still no response or acknowledgment… no pickup date nothing… starting to really grind on me now… £1500+ out of pocket, no usable bike!!!

Super bikes! Shipment, etc was very fast. Packaging was perfect, also the introductions. Overall recommended!

I recently purchased a Fiido C21 online, and it arrived within two weeks. The bike was easy to assemble and rides very well. Based on my research, it offers excellent value for money. So far, I am very happy with my purchase.

I bought a Fiido Nomads and overall I've been pretty disappointed.

The bike arrived with scratches on the frame, even though the box was in perfect condition. That makes me think the damage happened before it was shipped, not during delivery.

I also had an issue with the lock mount. The mounting points on my bike don't seem to line up properly, which made it impossible to fit a standard European frame lock. From what I've seen, this looks more like a manufacturing or quality control issue with my particular bike than a design choice.

The battery range has also been far below what was advertised. In my experience, I'm getting roughly half of the claimed range under normal riding conditions.

What frustrated me most was dealing with customer support. Every time I contacted them, I felt like I was being sent in circles instead of getting a proper solution. They initially offered me just €20 compensation. After a lot of back-and-forth and repeated complaints, they increased it to €35, but that still felt pretty disappointing considering the scratches, battery issues, and lock mount problem.

The Nomads is a fun bike to ride, but the quality control and customer service have left a bad taste in my mouth. I expected much better from Fiido.

I am writing this to warn other consumers about Fiido’s appalling warranty service and deceptive practices. I own a 1-year-old Fiido D11 that suffered dangerous connection failures and cut out completely while riding in heavy London traffic.After months of fighting, Fiido Customer Service sent me a clear, written email on 3rd July 2026 stating they were collecting my bike to "move forward with the replacement procedure as quickly as possible." Relying on this written promise, I let them collect my bike last week.As soon as they got my bike, they went back on their word. Their engineer informed me that they will not replace the bike. Instead, they are delaying the process to source secondhand components from an old, stripped bike to patch mine together. Using unvetted, used electrical parts on an e-bike is a massive safety and fire hazard.It has been months of excuses, broken promises, and complete disregard for customer safety. Do not buy from this company. They do not honor their written warranties, and they will leave you stranded without a bike or your money.

Never received the part. I contacted customer service because I had a shipping company request for me to "update my address". I didn't trust this so I asked your customer service if they recognized the shipping company and they said no. The part was then returned to you.