Hi Joe, thanks you for your feedback regarding the display that you unfortunately broke. I have reviewed your comms with the CS team and all the information they requested was to determine that the exact iteration of your display was sent out. The reason they could not offer specific details is that these are proprietary units where any unit details would either not be relevant to resolving the scenario or it is info we do not typically release. I hope the replacement part means you are able to enjoy your bike again.