electricshop.com Reviews 

My experience with this retailer raised significant concerns regarding compliance with standard UK consumer protection requirements and internal operational procedures.After receiving an order confirmation and paying an additional fee for weekend delivery, I was informed that my order had been placed “on hold” and that I needed to contact the company. When I called shortly afterwards, I was told by a staff member named Ken who informed me that my billing address allegedly did not match my bank card details and that resolving this would require an additional payment.This claim is inconsistent with recognised UK payment verification systems. Customers are legally permitted to use different billing and delivery addresses, and no legitimate payment processorrequires an additional fee to “correct” a billing address after a successful transaction. My payment had already been accepted, and both addresses were clearly displayed in the retailer’s own order confirmation.Following this, I was informed that the weekend delivery I had paid extra for was not available and that the earliest possible delivery would be several days later. Selling a paid delivery option that cannot be fulfilled is not consistent with standard retail practice or the obligations set out under UK consumer law.The combination of incorrect payment information, an unexpected request for additional fees, and the inability to provide the delivery service that was purchased resulted in a complete loss of confidence in the transaction. I cancelled the order due to these procedural and service-related failures.Based on my experience, the retailer’s handling of my order did not meet the standards expected under UK consumer protection regulations, nor did it align with typical industry practices.

Reply to Paul

Dear Paul,Thank you for your response. I appreciate that you reviewed the order details and the call recording. However, several parts of your explanation do not align with the documented facts of my order or with standard UK payment‑verification and delivery procedures.Order confirmation and accepted payment
On 3 September at 19:41, I received a full order‑confirmation email for Order ES81022. This included the acceptedpayment, the billing and delivery addresses, and the weekend‑delivery option. The confirmation clearly shows that the AVS (Address Verification System) check passed and that the transaction was authorised without any issues.Billing address verification
My payment was accepted and I received a full order confirmation, which indicates that the AVS check passed. Under UK payment‑verification rules, customers may use different billing and delivery addresses, and only the house number and postcode are validated. No additional fee is required to “correct” a billing address after a successful transaction.During the call, I was informed that resolving the billing‑address discrepancy would involve an extra charge. If this is not part of your official policy, then the misunderstanding arose from the information communicated to me at the time.“On hold” email sent the next morning
Despite the order being fully confirmed the previous evening, I received an email the next morning stating that the order had been placed “on hold” and that further information was required. This contradicts the fact that the payment and address verification had already been successfully completed.Weekend delivery sold but not availableThe order‑confirmation email shows that weekend delivery was selected and paid for. I received your “on hold” email at 10:24 the next morning and called back approximately 20 minutes later.It is difficult to reconcile this timeline with the claim that the cut‑off time for Saturday delivery had already passed, especially considering that the weekend‑delivery option was offered and sold at checkout.If Saturday consignments had already been collected before 10:44, this indicates that the weekend‑delivery service was not actually available at the time of purchase, despite being presented as an option.Sequence of events
The combination of:
– being informed of a billing‑addressdiscrepancy after payment acceptance,
– being told that resolving it required additional steps or charges,
– receiving an “on hold” email despite successful verification,
– and learning that the paid delivery service was no longer available,
resulted in a loss of confidence in the transaction.I cancelled the order because the service I paid for could not be fulfilled, not due to any reluctance to complete verification.
Regards,
Paulina

Fast delivery, Genuine Products, Price deals and Service. ⭐⭐⭐⭐⭐

Spoke to Sunny at Electric Shop re a Hoover Fridge/Freezer. Good price inc removal of old. Good delivery service. Very pleased with the whole service.

I spoke to a man on the phone who was very helpful, checked what I wanted was in stock. I purchased online. Easy to use website. Fast delivery.
Thank you

Brilliant service and flexibility from start to finish. I’ve no hesitation in recommending this retailer.

Great prices, fantastic communication and fast delivery!

This is the first time I have purchased from this site and I must say I was quite impressed, not only was it dispatched to DPD quickly I received it the next day. Thank you

What an excellent company to deal with. I had a bit of a problem ordering my Sebo vacuum cleaner online but I telephoned them and a very pleasant man whose name I can't remember (sorry) explained what had happened and very efficiently sorted everything out for me. The Sebo was delivered three days later, as promised, by DPD. Everything worked like clockwork, including the vacuum cleaner, which I'm delighted with. I wholeheartedly recommend this company. Thank you.

i tried to return a vacum cleaner within the 14 day period but because we assembled it and tried it i was told first that i could not be returned for hygiene reasons (not a legally valid reason) then told to pay for the return and that i would be reimbursed whatever they fell it was worth... I'll pass that on to the citizen advice bureau and will not order anymore

Excellent service from start to finish customer services are amazing too

Excellent service on buying my new SEBO vacuum cleaner.
I phoned the Electricshop and was immediately put through to Sunny who phoned me back very promptly on availability of stock. I received my SEBO within 2 days by DPD with a call from the Electricshop follow up
making sure I had received ok!

Looking on the web for another Dyson ball vacuum cleaner I found that the “electricshop” offered the model featuring the turbo brush at a lower price than others were asking for the more basic model. Ordering was straightforward and delivery was super fast. Having tested the cleaner we are extremely pleased with it. It’s lighter and more streamlined than our old one, so another bonus!
Thanks electricshop, I’ll be using you again!

Great Dyson V8 product, good price, packaging and prompt and polite DPD delivery by Daniel

I did something very silly, and left part of my old address in the delivery information for a new vacuum. I had nightmares worrying that it would go to the wrong address, but managed to get a hold of Ed in the morning who fixed it for me! He was polite, efficient and sorted it all out, so I look forward to my new vacuum arriving at the correct address! How wonderful to have such great customer service these days, and talk to a real person who cares about his customers. And not to mention, the prices are better than anything else I could find online for the exact same item. If I need anything else, I will definitely be using Electricshop again. Thanks so much, Ed!!

Used this company 4-5 times now, no issues. Items sent out quickly, well packed and tracking always given. Bought a Roberts Union Jack radio this time…on offer-bargain. They seem to price match so you tend to get lowest price. Super pleased with my radio thank you

Trying to get this Fan and even Sharp web was out of stock with the extremely hot weather after trying loads of web site ordered from Electricshop Friday and it arrived today Monday great service thanks

I bought a beko coffee machine from electric shop as I was reduced in price unfortunately it turned out to be faulty very clunky and basically not what I expected however the diver lining is that Sunny helped throughout the process by providing excellent customer service and where beko didn’t get back to me Sunny did I would highly recommend this shop

I had made my mind up to buy a Sebo X7 vacuum cleaner after becoming disappointed with my rechargeable one,after shopping in john lewis in Nottingham the sales lady gave us a demonstration which I was very much impressed with,but confused with model numbers and prices.After a quick search on the internet I noticed Electricshop seemed to offer great deals.I phoned the company up and the gentleman that I spoke to was extremely knowledgeable and friendly and answered all of my questions,he recommended the best model Sebo to me at a great price which I purchased the next day and received it three days later,after a quick set up and read of the instructions my wife and I gave it a test run,powerful,quiet and very easy to use,we were both thoroughly impressed,I can’t recommend Electricshop enough for being so helpful and professional,10 out of 10.

Excellent! Best price for my new vacuum cleaner . Free and very prompt delivery , kept well informed and given one hour time slot which was correct. Can not fault them and would definitely use this company again .

Brilliant service delivery, no problem love my fan.