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DOOR SUPERSTORE Reviews 

4,851
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Consumers frequently highlight the smooth purchasing process and note that the delivery drivers are exceptionally helpful and polite when bringing large items directly to the property. People are also very pleased with the solid build, great value, and overall finish of the doors and related hardware they purchased. Some reviewers were not happy with unexpected delivery delays and a complete lack of proactive communication regarding their shipment status. A few other people also felt that receiving incorrect items or dealing with slightly damaged parts caused significant inconvenience during installation.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times, helpful... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many customers report quick delivery and a... See more

Service

People report positive experiences with service, highlighting prompt delivery, professionalism, and good... See more

Quality

Consumers find quality to be positive, highlighting that the products arrived in great condition and look... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick delivery , would have been 5stars except doors were delivered stacked vertically on a pallet so they could not be wheeled into the garage . So we had to struggle unloading them in 30 degree te... See more

Company replied

Rated 4 out of 5 stars

The door isn't quite as robust as I had hoped but it's light weight made it easy to handle. Definitely cannot be trimmed. It hangs well and the paint can go straight on. Overall I'm satisfied with the... See more

Company replied

Rated 5 out of 5 stars

Easy to order, super quick delivery, great quality product. So glad they did these in this colour, as I looked everywhere for a replacement for the old existing ones, exact size match too.

Company replied

Rated 5 out of 5 stars

We ordered some Crystal double glazed units. Service was amazing, we needed to change our order at the last minute and Abbie in the sales team was incredibly helpful and patient. They had to be deliv... See more

Company replied


Company details

  1. Door shop
  2. also in
  3. Door supplier
  4. Door Warehouse
  5. Garage door supplier
  6. Interior Door

About DOOR SUPERSTORE

Written by the company

Who are we?

DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.

Expert support

With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.

Earn SUPER rewards

Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!


Contact info

4.1

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.1

All reviews

(4,851)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spent hours searching for the product I…

Spent hours searching for the product I purchased, (50mm x 50mm cabinet door backplates). They arrived very quickly, and very well packaged so there was no chance of damaging in transit. I would say the product was of exceptional quality, and would recommend the door superstore, I've already made a second purchase with them.

26 October 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning DC,

Many thanks for reviewing us! We're very pleased to see that this reached you quickly, and well packaged.

If you need anything else in the future, please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Delivery fast

Delivery fast, great quality product at a fair price.most definitely buy from again

28 October 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Barrie,

Thank you for leaving us 5 stars! We look forward to seeing you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

The door seal is exactly what I needed…

The door seal is exactly what I needed and will definitely keep the draughts out this winter

26 October 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Stephen,

Many thanks for taking the time to review us. We're pleased that this is what is required to keep your house warmer over the winter.

We hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Abbie was incredibly helpful in getting…

Abbie was incredibly helpful in getting our door sorted after we’d been let down by another company. She came back to us with a price very quickly, was knowledgeable and informative, and made the whole process straightforward. It was refreshing to receive such helpful and efficient service. We’ll definitely be using them again in the future. Highly recommended!

23 October 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning,

Thank you for taking the time to leave us this review, and for your kind comments about Abbie.

I shall ensure this is passed onto her and her manager so that she can get the recognition that she deserves.

Thank you again for your valued custom, and we look forward to seeing you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

Good service

Good service, and product. Would use again!

30 March 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Richard,

Many thanks for reviewing us! We're glad that you're pleased with the service and the product, and we look forward to seeing you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Great quality product

Easy to order, super quick delivery, great quality product. So glad they did these in this colour, as I looked everywhere for a replacement for the old existing ones, exact size match too.

5 October 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Catherine,

That is brilliant to hear. We're very pleased that we were able to help with this.

Thank you for shopping with us, and we hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , good price and super quick delivery , A +++

6 October 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Darryl,

Thank you for the 5 star review! We're pleased to have been able to help, and hope to see you again in the future.

Kind regards,
Phil.

Rated 4 out of 5 stars

Really easy to order

Really easy to order and great product when it arrived

30 September 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good afternoon Tony,

Thank you for reviewing us! We're glad this was easy to order, and that you're pleased with the product itself.

If you need anything else in the future, please get in touch.

Kind regards,
Phil.

Rated 5 out of 5 stars

Good value compared to all others good…

Good value compared to all others good communication and delivery timing clearly advised and made on time. Thanks

2 October 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Chris,

Thank you for taking the time to review us.

We're glad to hear that everything went well, and appreciate you taking the time to leave us this feedback.

We hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Excellent service

Excellent service from order to delivery
Well packaged and high quality doors great
Value for money , would highly recommend

1 October 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Des,

Thank you for taking the time to review us. We really appreciate it, and hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Great product and I have now brought 6…

Great product and I have now brought 6 of them.

20 September 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Samantha,

Thank you for your 5 star review! We're glad to see that you're happy with your order, and if you need anything else in the future please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Amazing quick delivery on lounge door

Amazing quick delivery, ordered in the morning and it was at my house by next morning. Very professional in all aspects.

15 September 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Amanda,

That's great to hear! Thanks for taking the time to review us, and we hope to see you again in the future.

Kind regards,
Phil.

Rated 1 out of 5 stars

Try and slap an fees after ordered

Took payment then attempted to charge £674 for delivering a single door.

29 September 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning,

I am sorry to hear of the issues with your order. Unfortunately I cannot find your order with the details provided - but if you could kindly email feedback@cmostores.com with your DOS order number, I will happily investigate further for you.

We look forward to hearing from you soon.

Kind regards,
Phil.

Rated 5 out of 5 stars

Good doors good delivery

Good doors good delivery

20 September 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Paul,

Thank you for taking the time to review us! Great to see that you're pleased with your doors.

If you need anything else in the future, please get in touch.

Kind regards,
Phil.

Rated 5 out of 5 stars

Good communication with company

Good communication with company. Answered all my questions and order was spot on

3 September 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good Afternoon,

We're so glad to hear our communication was helpful and your order was perfect. We appreciate your kind words!

Kind Regards

Samantha

Rated 3 out of 5 stars

I ordered two primed flush doors by…

I ordered two primed flush doors by Deanta. Nice doors by HEAVY. No warning on the website about the weight. One was 32kg, the other 44kg. Also, no warning that delivery is kerbside only. I live in a second floor flat and my personal weight is around 60kg - not a good fit. Even when we were called up about the delivery there was no warning of having to handle the doors myself. I owe huge thanks to the delivery driver who was kind enough (but under no obligation) to give me a hand. Please put a warning on your website or change your delivery policy.

27 August 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good afternoon Tom,

Thank you for taking the time to review us. Unfortunately, I cannot discuss the specifics about the door weights because I'm not able to locate your order with the details provided in this review.

In our terms and conditions at checkout stage, we do advise that deliveries are kerb side, and this information is also provided on confirmation and dispatch emails. Nonetheless, if this information was overlooked, I apologise if it could have been made clearer.

I'm glad the delivery driver was able to assist, and we thank you for taking the time to feed this back. Feedback is important to help us improve so we are very grateful for you taking the time out of your day. We hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Crystal double glazed units

We ordered some Crystal double glazed units. Service was amazing, we needed to change our order at the last minute and Abbie in the sales team was incredibly helpful and patient.
They had to be delivered to a courier for onward transportation because of our location, but that too was seamless. They arrived yesterday in great condition.

6 September 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Sarah,

Thank you for taking the time to review us, and for your kind words about Abbie. She is an asset to us, and I am glad that she was able to assist you.

If you require anything else in the future, please let us know, and we'll be more than happy to help.

Kind regards,
Phil.

Rated 1 out of 5 stars

Worse customer service

Worse customer service I have ever received in my life.
Placed order in March 2026 and been fobbed off with delayed excuses, requested full refund after they said they had delivered the doors on 3rd September this was told to me on the 6th September!

Poor service from start to finish, processed my refund without even acknowledging my email.

Save your time & money and go else where.

8 September 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good afternoon Neil,

I apologise for the issues that you have experienced with your order. Unfortunately, I cannot find your order with the details provided, but would be more than happy to look into this for you.

If you could kindly email feedback@cmostores.com with your DOS order number, we shall be happy ti assist further.

Kind regards,
Phil.

Rated 5 out of 5 stars

1st class service great price and doors…

1st class service great price and doors were delivered straight from Deanta.
Very simple process and Abbie kept us updated with a quote and delivery details can't fault .

27 August 2026
Unprompted review
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good afternoon Alan,

Many thanks for taking the time to review us! I'm glad we were able to assist, and if you need anything else in the future please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Great company excellent service.

Great company easy to order . Good quality.
When needed some advice on size of lick the person on the phone was super helpful and followed up the conversation with an email detailing everything I needed to know.

22 July 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good morning Jan,

Thank you for reviewing us! I'm pleased to see that our team were able to assist you with this.

Should you need anything else in the future, please let us know.

Kind regards,
Phil.

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