krevguy

Absolutely appalling customer service from Loganair.

My luggage was delayed, and my inhaler was inside it. I explained that I urgently needed my medication and asked if they could arrange for the bag to be delivered to my hotel by taxi or courier. Despite knowing it contained essential medication, they refused.

Instead of showing any compassion or common sense, I was left without my inhaler and had to deal with the stress and anxiety that came with it. It then took weeks to deal with my complaint, with little meaningful communication throughout.

Mistakes happen, but how a company responds is what defines it. Loganair's response demonstrated a complete lack of urgency, empathy, and accountability. No passenger should have to fight this hard to receive basic customer care—especially when essential medication is involved.

This has been, without question, one of the worst customer service experiences I've ever had. I will think very carefully before flying with Loganair again and cannot recommend them based on my experience.

15% buyer's commission. Robbery at its finest.

Competitors are considerably cheaper. This company charges one of the highest buyer's premiums among the smaller whisky auction houses, while even many of the larger, more established auctioneers charge less.

There is no requirement to interact with the service directly to form an opinion on its published fee structure. The commission alone is enough reason for many buyers to look elsewhere.

It's also rather telling that, instead of addressing concerns about pricing, the response focuses on the reviewer's history of leaving reviews. Successful companies generally focus on customer feedback and their own service rather than attempting to discredit the reviewer.

As for your response, I now also consider this review closed.

Purchased insurance with the promotion to £50 Amazon gift voucher.

They are now claiming they are struggling to confirm this was present when I purchased insurance.
Complete lies and mis led.
Was actually more expensive to take insurance out with go compare

Will be back to compare the market or money supermarket. For more reputational that this lot

They were ok.
Very pushy to adding the nonsense add ons like tyre and alloy care.
Had to wait some time even though they new I was booked in.

Also they left only 20 miles in the fuel tank which was really annoying.

Made my order today over the phone as there was a fault online.
Great service from start to finish.
They ran out of a rub I ordered as well so phoned and offered other options.
Really polite.
Great group to work with

Very helpful. I had Kevin Daly on the phone. Really good service and helpful.

Had a blade 6 and oche delivered, don't get me wrong the items were damaged and the dart board was used but I contacted premier darts, they sent an item up the next day for us.
It was annoying getting damaged items but they went out their way to quickly resolve.

Rejected vehicle finally returned to ALD thanks to the financial ombudsman.
ALD have to be the most unprofessional group I've ever dealt with. Blatant defect and absolutely unwilling to provide any help whatsoever

It's expensive to say the least for what you get.
Soap doesn't last long at all ( no more than 5 washes and that's standard wash) and at £7 for an equivalent of 3/4 a bar of soap is way off the charts. Not to mention the £15 pound for the holder itself which is extortionate.
I've started using normal soap and just cutting them to size.
You could argue the Holder at £15 i if your charging a fair price for a bar of soap (sub £2) but their pricing is way off and it 1000% doesn't last 15 washes

Good luck if you lease through these scam artists.
Issues with brand new vehicle they want absolutely nothing to do with you. Don't respond. The financial ombudsman aren't much better so Its small claims court for me

Im amazed this scam is still on the go. If your looking to win a prize without a pay out and without anything back then this is the place for you

Dealt with Callum and Treena and they were first class. Received my car couple weeks ago and both were absolutely brilliant throughout. Would highly recommend the company and both individuals

Company fails to deal with scammers and subsequent complaints regarding scammers but are happy to allow scammers to remain active.

Be aware when using bark people as I've been scammed and bark are allowing the user to remain active and have now refused to respond to my question as to why a scammer is still allowed to operate

Hi with a scammer on this platform. Contacted them, they have sent an e-mail and that's it. Scammer is still active. Bark is pathetic

They allow scammers to operate and do absolutely nothing when you lose your money.

People per hour or fiver is considerably better and far better reviewed

Your better to sell privately or elsewhere. The auction is reasonable but the cost to sell at Auction is absolutely extortionate. Your minimum of nearly £1000 to sell any vehicle regardless of the value.

The service certainly doesn't reflect on the costs at all.

I would like to add that I did pay for the photographer service but it's all dependent on what freelancers are available and your location, there absolutely no guarantee you'll get one and I didn't so it's actually not car and classics own photographers it's actually freelancers they use.

Selling privately the website is good though. That's what gives it the 3*
The auction is given a pretty low scoring to be honest. 1* or 2*

I had lee carry out my CV review.
Guy was no less than unreal. Brilliant communication, amended any queries I had immediately. 100% recommend

The positive reviews are fake ones. This group are a scam. PLEASE DONT BUY FROM THEM

If your looking to lose over £300 then this is the place for you.

I will be opening my case with the small claims court for mis leading and failing to actually send the item paid for. Looking at the reviews this is just a standard scam.
I'll be trying to reach to founder David Alan HELLIWELL but suspect this as well as the other company is a scam. Plus their accounts are overdue just to add the the sham

Can't believe this group are still running. Although brilliant to see actual fair and reputable groups now operating without actually stealing.