Colocatère Reviews 

DO NOT USE THIS COMPANY
I booked my housing for Erasmus in France through this company last year and I couldnt recommend it less. They dont communicate, try to take advantage of students, they do not speak english and they dont care in the slightest about your stay. I had to live 5 days in an airbnb because they didnt prepare for my arrival and they didnt even offer to repay me. If u see this company RUN.

I worked with Colocatere for five years (2021-2026), from a turnkey investment project to ongoing property management. Unfortunately, the experience steadily deteriorated due to poor communication, lack of transparency, declining property performance, high vacancy, weak follow-up on unpaid rent despite VISALE coverage, and an overall lack of responsiveness. I ultimately terminated the management agreement and cannot recommend Colocatere based on my experience.

Avoid at all costs! Unfortunately, it is not possible to give 0 stars, because this agency doesn’t even deserve 1 star. Communication with this agency is terrible. Right from the beginning, after signing the rental contract and paying the rent, I was ignored by the agency, which is why I had no idea whether or when the key handover would take place.
The apartment was not in the condition described in the rental contract. The bathroom was unusable for months, although repair promises were constantly made. At the end of my stay, I was asked to pay for damages in the bathroom. In addition, I was billed for services that were never agreed upon or provided.
Overall, I am very disappointed with the agency, which made my time abroad very difficult. I do not recommend renting an apartment through this agency under any circumstances. I have also only heard negative things from other tenants. It seems to me as if the entire agency is a scam.

Horrible experience avoid choosing an apartment from them!
Until the very last minute they weren’t replying to my emails in order to arrange my check in to my apartment. I was in complete panic for a month because i had already paid so much money and i was an exchange student in a foreign country living alone for the first time. Almost one year later they refuse to give me my deposit even though they said i left the apartment in perfect condition.

If I could rate this company a zero, I would. Unfortunately, I can only give it one star. Watch out for Imane. They will claim that the apartment is clean upon arrival when, as a matter of fact, it’s not. Then, they place the blame on you and take no accountability, which seems odd for their grown age. They are deceptive and very manipulative in ways so they can keep your money. If you want to work with honest people and feel like you are going to live in an apartment run by competent individuals, then don’t work with this company. When you live in a foreign country, you want to feel like you’re in safe hands. Apartment kept breaking down and they ghosted us.

Colocatère refuses to return my security deposit of €475 even though I moved out back in June 2025 with a perfect condition report. The law says they must pay within 1 month, but it is now November and I have received nothing. They tried to charge me for cleaning that wasn’t needed and now they are just ignoring my emails and registered letters. I have reported them to the Conciliation Commission. Do not rent from them.

They are an evil, disgusting company. They will not give you back your deposit under any circumstance and they will purposefully withhold any information from you and ignore you if you keep pestering them for information. DO NOT SIGN A LEASE WITH THIS COMPANY

This company is absolutely atrocious!!!!!!

They never respond to messages even if the problems are very serious. For example, it's been a month since I moved in and I've never been able to use my shower. This has incurred several expensive costs which I shouldn't be paying as the problem wasn't my fault. And now the showers of my flatmates don't work either!!! They haven't been helpful in the slightest. The customer service (what little there has been) has been extremely unhelpful, impolite and slow. This problem is clearly very dire as it's a question of basic human hygiene and not providing an acceptable solution is truly horrific. AVOID THIS COMPANY AT ALL COSTS

I rented a room in an apartment through Colocatere. When I moved in, the apartment had not been cleaned there was mold in both the fridge and the shower. Furthermore, the locks to the apartment were changed the day after I moved in, but I was not given a new key for two weeks.

Untrustworthy and blaming tenants for damages that were not caused by us. No clear evidence was provided and they are clearly just using the tenants as an excuse to repair the house. Avoid renting from this company.

I cannot recommend this platform at all. They overcharged me at the end, the electricity usage and water usage were way to high. They do not respond to emails. If you do not speak any french you can completely forget about cooperating with them. Our appartment had mold everywhere noone took care of that after we mentione dit several times. The ceiling in my room broke shortly after I left because of water damage. We had to pay their service people to clean a sink that we did not broke up. Terrible service, overpriced and a pain in the ass

My landlord ripped me of for 750 euros for a repair for a lock.. I was a foreign exchange student.

If you are not from France then this company will be a pain in the ass to work with. They do not reply, they do not give you the right information. A lot of problems with this company.

The apartment was all right, but working with them is something that I would never do again.

This company takes advantage of foreign exchange students and withholds their security deposits. Estelle was a particularly unhelpful property manager / point of contact. We were told we would receive our security deposit back months ago and it never came.

The room I was given is not able to be aired, can’t open the windows there’s on ac. I have troubles breathing at night. I have contacted them the same day I moved in about the problem and send multiple emails to no avail. My agent from Livinfrance finally told me 5 days later to come to the agency to talk about changing the room (which the landlord agreed to). I came to both of them around 14:30 and neither of them were open. No answers to emails, calls and texts no help whatsoever. I need to find another place to stay as I cannot breath and was not informed before that the room cannot be aired which is ridiculous. I contacted them through email and through my agent that I want my money back otherwise I will have to take legal action.