Items bought absolutely stunning!!! Packaging terrible ! I paid extra for gift wrapping!definitely not worth the extra money spent. I placed a large order three sets of underwear bought! and they a... See more
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Review summary
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The product were of good quality and the ordering, delivery and return has been problem free and easy. However we followed the measuring method and ordered accordingly but the bras were too small in b... See more
Easy to make order, staff were efficient when i went in store to collect parcel. Items great quality and fit true to size. Pjamers very comfuntable and feel luxorious
First order with Boux Avenue. Ordered black (dark) version of a bra and the white one was received instead. I checked my order and it definitely stated 'dark' and pic was the black one. Customer servi... See more
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Company details
Written by the company
Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.
Contact info
3rd Floor 1, St. George’s Road, SW19 4DR, London, United Kingdom
- www.bouxavenue.com
3.7
Average
10k reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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A friend recommended Boux Avenue
A friend recommended Boux Avenue, and I’m so glad they did. I first visited with my eldest daughter and found the staff to be incredibly helpful, friendly, and knowledgeable. They made us feel completely at ease and took the time to help us find the right fit.
Since then, I’ve been back for myself and again with my youngest daughter, and each visit has been just as positive. Every time we’ve received brilliant customer service, with staff who are welcoming, patient, and genuinely happy to help. I wouldn’t hesitate to recommend Boux Avenue to anyone looking for excellent service.
21 July 2026
Unprompted review
Wat can I say I buy all the stuff from…
Wat can I say I buy all the stuff from here and will always buy from here
22 July 2026
Unprompted review
Missing item & high return fees
First of all 1 item from my order is missing, contacted them but they did nothing to fix it. Then i wanted to return 2 bra’s and as the site says its supposed to be a free return, but somehow when i wanted to return i had to pay €55 for fees? Horrible customer service and false information. Never ordering here again
22 July 2026
Unprompted review
Fantastic experience
I started shopping with Boux Avenue this year and I can honestly say it’s the best lingerie store I’ve shopped at. I’ve made 8 orders the past 2 months and I cannot fault the items purchased. I have had to return some items due to not fitting but the returns process has always been very smooth and had absolutely no issues. Customer service is also brilliant.
24 May 2026
Unprompted review
If I could give 0 stars I would
If I could give 0 stars I would! Not taking responsibility for courier leaving my parcel outside my front door for everyone to see and it went missing! Apparently outside my front door is deemed a safe place! Unlike other couriers where they hide the parcel behind something they didn’t. So they’ve got my money and I’ve got no goods!
21 July 2026
Unprompted review
Excellent service and very good quality…
Excellent service and very good quality lingerie.
8 July 2026
Unprompted review
Boux Avenue get top marks from me
As a new customer shopping with Boux Avenue was excellent from start to finish. Delivery was so quick and the items were exactly what I hoped for. Great quality and fit was spot on. Thank you
12 July 2026
Unprompted review
Website super easy,and excellent…
Website super easy,and excellent delivery time
8 July 2026
Unprompted review
Although normally very happy with our…
Although normally very happy with our Boux avenue purchases, I was disappointed to find on this occasion that on their first wash a pair of knickers lost the charm and bow. I hope this is a one-off as I purchased a few pairs on this occasion along with a couple of bra’s.
19 July 2026
Unprompted review
Reply from Boux Avenue Limited
Morning Steven,
Thank you for your review and I am sorry to hear our normal high standards fell short on this occasion!
Please be assured we would be more than happy to arrange a replacement or refund for this pair. Just contact our front line team with images of the fault and they cabn assist further.
Thank you again,
Jack - Boux Avenue Customer Relations
Prompt and efficient delivery and the…
Prompt and efficient delivery and the items I ordered fit perfectly and of good quality, very pleased with my purchase
16 July 2026
Unprompted review
Parcel lost- No communication
I ordered with boux avenue online, the shipping to store says up to 3 days, after the 4th day of waiting I had no updates on my order so I spoke to live customer service who told me to wait another 3 days. I waited still no update so I went to the store who told me they don’t have my order and it was lost in transit. I had no communication from boux avenue themselves regarding this only when I spoke to customer service myself. I am very unhappy with this experience.
19 July 2026
Unprompted review
Reply from Boux Avenue Limited
Good Afternoon Macey.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
We are very sorry to hear about your experience with your order and understand how disappointing and frustrating this must have been, especially after waiting beyond the expected delivery timeframe without receiving any updates.
We apologise for the inconvenience caused and for the lack of communication regarding the status of your order. We understand how important it is to receive timely updates, particularly when an order has not arrived as expected, and we are sorry that this was not the experience you received.
If you require any further assistance from our team, please do not hesitate to contact us for further support. We will be happy to look into this and assist you where we can.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
It’s a waiting game…
Got everything I ordered on time didn’t have to wait long. Unfortunately I needed a size up. There was no label included with my parcel so I had to contact customer services. The lady I spoke with got me a return label and said she had instigated an exchange. I returned my item and then needed to check I was getting the new one sent. The lady I spoke with didn’t know if I was getting an exchange or whether I would get my money back. Unfortunately I have to wait. First time I’ve ever exchanged with this company usually I manage to get the sizing exactly right so it’s a wait and see game and fingers crossed they still have my size by the time they process it.
17 July 2026
Unprompted review
Reply from Boux Avenue Limited
Good Afternoon.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
We are pleased to hear that your order arrived on time and that you received everything you had ordered without a long wait.
We are sorry to hear about the difficulties you experienced when trying to arrange an exchange. We understand how frustrating it must have been to not receive a returns label with your parcel and then have some uncertainty around whether your replacement item would be sent or if a refund would be processed.
We apologise for any confusion caused and appreciate your patience while this is being resolved. We understand that when exchanging an item, especially for a different size, you want reassurance that the replacement will be available and processed as smoothly as possible.
Your feedback is important to us and we will share your comments with the relevant teams to help us improve our processes and customer experience. Thank you again for taking the time to leave your review and we hope your exchange is completed successfully.
If you require any further assistance from our team, please do not hesitate to contact us for further support. We will be happy to look into this and assist you where we can.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
Midnight blue bra&thong
This midnight blue bra &thong are absolutely beautiful,have bought this as a gift for our grand-daughter and she always shops with you so hopefully will love this too.
14 July 2026
Unprompted review
Cutest pyjamas ever and really good…
Cutest pyjamas ever and really good quality
17 July 2026
Unprompted review
The delivery driver didn't knock on my…
The delivery driver didn't knock on my door for me to open it and collect the parcel from them, even though I was home. He left it behind the bin.
14 July 2026
Unprompted review
Reply from Boux Avenue Limited
Good Afternoon Reann.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
I am really sorry to hear about your experience with the delivery of your parcel. I can understand how disappointing and frustrating it must have been to find that your parcel had been left behind the bin without the driver attempting to knock and hand the parcel to you.
We apologise for the inconvenience caused and appreciate you bringing this to our attention. We always aim to provide a reliable and convenient delivery service and we are sorry that this was not the experience you received on this occasion.
Your feedback regarding the delivery process will be shared with the relevant teams and courier partners so that this can be reviewed and improvements can be made where necessary.
Thank you again for taking the time to leave your review. We appreciate your feedback and hope to provide you with a better experience in the future.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
Order arrived quickly and in perfect…
Order arrived quickly and in perfect condition.
12 July 2026
Unprompted review
Cloth material was so good and more…
Cloth material was so good and more comfortable in fitting, Recommend Boux Avenue.
10 July 2026
Unprompted review
Amazing
Really easy website to navigate and pay. Beautiful products that are so comfy and soft!
14 July 2026
Unprompted review
Helpful Sales people
I was in the Reading shop and the sales person was very helpful. I didn't buy the item then. But then ordered online. Fit perfectly.
8 June 2026
Unprompted review
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