Lounge Reviews 

Great customer service! My order got lost in transit, and I was so worried because it was time-sensitive. Tilly sorted everything out swiftly and professionally, and my items arrived in time. The pieces themselves are lovely too and great quality; I will definitely shop here again!

Wrong item received, but Salma in customer service resolved this promptly with quickly issuing the correct item.

Lauren was very efficient to solve my wrong address issue after I sent the order. It took only few minutes. Thanks a lot !

Martin is the nicest customer service agent ever he sorted my problem out so quickly. Clear communication

Been months since I placed my order. After heaps of back and fourth with customer support they finally said they posted my order. My order still hasn't arrived and was never sent tracking. Customer support came back and said they'd refund me after I emailed asking where my order is (I'm beginning to think they never posted it and we're just going to keep my money and not say anything). Since I asked for the refund after they offered it I have heard nothing back. Thinking it may be a fraudulent company? Tempted to get a cash back from my bank and report them to consumer rights commission here in NZ. DO NOT ORDER FROM THEM

Lovely products. I accidentally received the wrong size. They handled this with much care. They directly send me the right size and I even could keep the wrong size. It was easy to contact them. Nice people

I received the wrong package and the customer service was very nice and helpful. Martin explained the options I had and I am very happy to see how easy everything was! And the other products were correct and perfect

Great customer service! The AI bot handled my request quickly and connected me directly with customer support. My issue was resolved very quickly by the wonderful Tilly. Thank you for the excellent support!

Very helpful when I thought my parcel was missing. I got a quick and understanding professional response.

Bought some stuff for the wife - products seems good. Had to return because of wrong size - it wasn’t an issue at all. Handling time was a bit long, and talking with their chatbot didn’t help much, but insisting to talk with a human helped, as I was put through to Martin, who in a matter of minutes got a handle of things and a new delivery can be expected soon. As I also wrote to him, May human customer service never die out. 🙏 great customer service.

Delivery took forever and the sizing across their site is so inconsistent, bought 2-3 different styles all in the same size and they all fit differently, to the point where I can’t wear them.

Wonderful products and a very nice customer support, specially Betsy. That help me when something went wrong.

I love lounge underwear! It‘s pretty long living even without putting them in in separat bags to wash them. They‘re comfortable and look really pretty too. Big thanks also to the customer service (especially Lauren and Selma) for helping out super quickly and getting the job done. I get that working in the service industry can be tough but they‘ve been nothing but nice and I genuinely appreciate the quick and easy communication. I‘ve been buying lounge for years and will continue to do so!

The absolutely best customer service/chat function online ever!!! I hate online communication with stores but waow Lounge! They responded within seconds, and fixed my problem within 2 minutes!! Special thanks to Molly, she is definition of effective and serviceminded!!🩷🩷

Ellie provided some of the best customer service ever!!

I knew that since I had ordered from Lounge, a UK brand, I’d most likely have to pay duties as I live in Canada, but I started receiving emails from the duty company with a payment link that honestly looked like a scam. The link wouldn’t even open properly on my laptop, so I reached out to the company to check if it was legitimate. By the time I got a response, I’d received an email saying my package had been returned.

Even though the situation was ultimately caused by my own hesitation, Ellie went above and beyond to help. She made sure my order was sent back out to me with absolutely no hassle, and the whole process was so easy.

I was genuinely surprised by how smooth everything was. With a lot of brands, customer service can involve endless back and forth, but Ellie was quick, understanding, and incredibly helpful from start to finish. Thank you, Ellie, for turning a stressful situation into such a positive experience!

Misleading. The lounge australia is infact lounge belgium. Under australian consumer law this falls under misleading. Nothing on the buy pages notes its non australian. Returns are international too.

I got some problems and Claudia from help support did everything for me she is the best!

I had issues with the shipping, but the customer service was great, thanks to Claire!
Great quality, 10/10 recommend