Ben's Gutters Ltd Reviews 

13,364
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,327 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that arranging appointments over the phone is remarkably fast, friendly, and entirely hassle-free. People frequently praise the polite and professional staff who arrive punctually, work efficiently, explain the work clearly, and leave properties tidy. However, some customers also noted frustrations regarding scheduling changes, appointment cancellations, or unexpected additional costs for extra tasks. A few other people experienced communication gaps between administrative teams and operatives, or felt that specific tasks were left unfinished. Some reviewers felt that certain services were relatively expensive given the short duration of the actual work performed.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, punctual arrivals,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are exceptionally... See more

Booking process

People report positive experiences with booking process, highlighting fast, friendly, and straightforward... See more

Price

Customers had positive experiences with price, frequently highlighting very competitive quotes, affordable... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the fast phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Ben's Gutters today (29th October) They came TODAY and cleared and cleaned my guttering and facias. Absolutely delighted with the change in how my home looks. Totally recommend this firm.. po... See more

Company replied

Rated 5 out of 5 stars

Gary turned-up in good time and was very pleasant and polite. He cleared the gutters and then explained what he'd done - especially a particularly blocked area, which had prompted me to call Ben's Gut... See more

Company replied

Rated 5 out of 5 stars

Booking was really straightforward. They managed to fit me in on the same day and kept me updated throughout with messages. Oleg was very polite and professional, and he clearly explained the addition... See more

Company replied

Rated 5 out of 5 stars

I asked the company if they could clean all the Soffits, Fascias and Barge Boards(white upvc) as well as the gutters and received a very competitive quote! When I got home from work and inspected th... See more

Company replied


Company details

  1. Gutter Cleaning Service
  2. also in
  3. Cleaning Service
  4. Commercial cleaning service
  5. Property Maintenance

Written by the company

Exceptional Service, Every Time! At Ben’s Gutters, we provide high-quality, reliable, and efficient gutter cleaning and roof washing services. Our experienced team uses both traditional and modern equipment to thoroughly clean your gutters and roof, ensuring your property stays in top condition. From our easy booking process to our polite, professional staff, we make sure every job is completed with care and attention to detail. Whether you need routine maintenance, a deep clean, or roof washing, you can trust Ben’s Gutters to get the job done right. Experience why so many customers recommend us – we’re the name you can count on for all your gutter and roof cleaning needs!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(13,364)

2,129 reviews in the last 12 months

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Rated 4 out of 5 stars

Gary from Ben's gutters

Had a great experience with Ben's gutters from a quick response to my needs, a reasonable price, to Gary texting me ,as I wasn't home to say he'd been, the place was so clean and tidy and he'd removed the blockage that was the cause of getting them in in the first place! Well pleased .

5 November 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service don't use !!

Terrible service don't use ! Customer services was very quick to respond to my enquiry but the service I was offered was very different. I was charged £97 to be told I needed a new clips for my corner guttering, no cleaning or repair work offered. The tradesperson was at my house for 10 minutes. I have complained to customer services and still waiting for a response for a refund of services

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Josh was impressive!

Josh cleaned my gutters today.

I was so impressed with his professionalism, conscientiousness, pride in his job and his delightful personality.

Josh is an asset to the company.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Gutter Cleaning

Our gutters were cleaned by Taylor Winters of Ben’s Gutters on 2nd November, Taylor was very professional and did an excellent job.
Mark , Kenilworth

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great professionalism

Ryan came bang on time and got the job done in quick fashion, he was very professional and friendly and was very considerate that he didnt want to dirty the inside of the house and did the job using a ladder rather than the vaccuum which would have needed to come through the house and he was very understanding that it would be messy so he did what was best to keep the house clean but still did a fantastic job and showed me what was cleared, along with before and after pictures. Great service and definitely will use ben gutters again and hopefully we get ryan again.

4 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Hamzah. We’re glad you were happy with Ryan’s work and appreciated the care he took throughout the visit. We’ll make sure he receives your feedback.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

another fast and efficient clean

another fast and efficient clean, great guys that were polite and got the job done!

16 October 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Jon. We’re glad you were happy with the service again and appreciate you taking the time to leave a review.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Attitude of the man explaining what…

Attitude of the man explaining what would happen then sharing what he had found. The price was also a very good offer and the whole set up from making the time and date to its completion was smooth and effixient

31 October 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you for your feedback. We’re glad you were happy with the service and found the whole process easy and efficient.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Had Gary here today

Had Gary here today from Ben’s gutters.very polite and punctual showed before and after pictures of the gutters.Excellent job and cleaned surrounding areas.Very pleased with job and cost.

3 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Murray. We’re pleased you were happy with Gary’s work and the photos he provided. We’ll be sure to pass your feedback on to him.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

The gutter cleaner did a great job

The gutter cleaner did a great job. Not only the gutters but a blocked downpipe. Many thanks

30 October 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Lilian. We’re glad the cleaner was able to clear the blocked downpipe as well as clean the gutters. Your feedback is much appreciated.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Great service

Great communication before the appointment. Lee arrived on time and was friendly and courteous. He worked efficiently and I was very pleased with the service overall. I would definitely use Ben’s Gutters again.

2 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Louise. We appreciate your feedback and are glad you were pleased with Lee’s work.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Very efficient service

Very efficient service. I was happy with the work that Peter carried out to the gutters. The cost of the service was reasonably priced.
I would definitely Ben's Gutters

29 October 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you for your feedback, Mr Coburn. We’re glad you were happy with the work Peter carried out and the overall service.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Friendly, professional and great price too

Friendly, polite and knowledgeable staff, great job efficiently carried out by Gary, he even took time to mention some roof damage wich we wouldn't have seen from the ground. We have used this company before and will continue to do so.

3 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Katyjo, for your lovely review and continued support. We’re pleased to hear Gary did a great job and took the time to point out the roof damage. We’ll be sure to pass your kind words on to him.

Kind regards,
Kate
Ben’s Gutters

Rated 4 out of 5 stars

Time keeping erratic but once started a…

Time keeping erratic but once started a friendly efficient and effective service

2 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Iain, for your feedback. We’re pleased to hear you were happy with the service once the work got underway. We appreciate your comments regarding the timing and will pass them on to the team.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Gary

Gary, who cleaned out my gutters was very efficient and friendly. He even pointed out a cracked roof slate using a photograph that he had taken.

3 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Dr Martin. We’re glad to hear Gary did a great job and that you appreciated him bringing the cracked roof slate to your attention. We’ll pass your feedback on to him.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Very affeciant

2 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Michael, for your feedback. We’re glad you were happy with the service and appreciate you taking the time to leave a review.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Friendly and quick service

Friendly and quick service, added since silicone where I had reported seeing a drip from the gutter.

31 October 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Jane, for your feedback. We’re pleased to hear you were happy with the service and that the team was able to address the drip you had reported.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Polite and efficient service

Bartlomiej arrived on time and was pleasant and polite. He cleaned our gutters and next doors gutters thoroughly, explaining afterwards what he had done. The booking and payment system was easy and the girl I spoke to very nice. I would not hesitate to recommend to others.

2 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Veronica. We’re delighted to hear Bartlomiej did such a thorough job and that you were happy with the service. We’ll also pass on your kind words to the team member who helped with your booking.

Kind regards,
Kate
Ben’s Gutters

Rated 4 out of 5 stars

Good courteous service

Good courteous service. Timely information. Cleaner arrived promptly. Job well done.

2 November 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you, Deric, for your review. We’re pleased to hear the cleaner arrived on time and did a good job. We appreciate your feedback.

Kind regards,
Kate
Ben’s Gutters

Rated 5 out of 5 stars

Great service and good value

30 October 2026
Unprompted review
Ben's Gutters Ltd logo

Reply from Ben's Gutters Ltd

Thank you for your review, Andrew. We’re glad you were happy with the service and appreciate you taking the time to share your feedback.

Kind regards,
Kate
Ben’s Gutters

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