Burgerking Reviews 

2,312
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered slow service, with long waiting times and unhelpful employee attitudes. Many patrons also received cold or poorly prepared food, including undercooked burgers and lukewarm chips. Additionally, people shared that orders often suffered from missing items or mistakes. Some reviewers were happy with the friendly staff and stated that certain meals were fresh and tasty. Others also mentioned receiving great assistance from specific team members who provided a warm and welcoming atmosphere during their visit. A few consumers noted that a handful of locations delivered prompt service when things went smoothly.

What people talk about most

Product

Reviewers highlight negative aspects of product, frequently reporting that meals arrived cold and tasteless.... See more

Staff

Consumers find staff to be ambiguous, experiencing a mix of exceptional helpfulness and notable rudeness.... See more

Quality

Customers had negative experiences with quality, expressing widespread dissatisfaction over cold food,... See more

Service

Clients share negative opinions on service, consistently reporting extremely slow waiting times and... See more

Order

Customers consistently note negative experiences with order, highlighting frequent issues such as missing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Me and my son went into Kirkstall Leeds Burger king today Saturday 20/06/2026 14.15pm for a meal, we waited 25/30 minutes for our meals. Whilst we were waiting ,our number disappeared of the scree... See more

Rated 2 out of 5 stars

Disappointed with our drive through today. First time at the new site, Ashton-under-Lyne. Order no 4519 time 13:49 Both burgers were great on taste, however, they were both COLD. Hopefully better... See more

Rated 1 out of 5 stars

Appalling , staff miserable, the food was poor ,burger undercooked it was pink inside, no sauce chips over cooked , buns where dry , 60 odd pounds worth of food which was dreadful. Want be going to po... See more

Rated 1 out of 5 stars

Luton airport Burger King 19 August 26 was taking orders and payment but had insufficient staff working to fulfil my order before I had to leave to get my flight. They refused to give a refund and the... See more


Company details

  1. Restaurant
  2. Fast food restaurant
  3. Hamburger restaurant
  4. Take away service

Information provided by various external sources

Official site for the Burger King UK chain of fast food restaurants, featuring menu items for breakfast, lunch and dinner!


Contact info

1.9

Poor

TrustScore 2 out of 5

2k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.9

All reviews

(2,312)

331 reviews in the last 12 months

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Rated 1 out of 5 stars

Burger King have become an absolute…

Burger King have become an absolute joke and not surprisingly the few I have frequented recently are empty.

The worst restaurant is the so called flag ship one in The Strand in London ,slow service because of short staffing,half the time the kiosks don’t work and the codes on the table don’t work either.

My Double Bacon Cheeseburger yesterday had no bacon in it and instead of giving me a new one the surly youth just put some bacon in it!-Unbelievable

I won’t be going back to be ripped off again!

2 July 2026
Unprompted review
Rated 2 out of 5 stars

Cold food

Disappointed with our drive through today. First time at the new site, Ashton-under-Lyne.
Order no 4519 time 13:49
Both burgers were great on taste, however, they were both COLD.
Hopefully better next time 🥲

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and great Burger meal experience

Great service and great meal experience at Burger King, Ayr Heathfield Retail Park.
Neat and clean restaurant at the time of our visit.
We order Whopper Burger and Chicken mayo burger.The food was neatly arranged, food was warm and delicious.
Millian served us via table service. Great help from him regarding additional item.Very polite and friendly.
Thank you

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Visited Burger King Hopwood very slow service even though there was only a couple of people waiting, Staff seemed to be more interested in chatting to their mates at the counter than serving their customers, and to make matters worse the food was cold and greasy mad me feel billious! Burger King if you can't even serve hot food you have no business selling food! PS I see your feedback website on your till receipts does'nt work either I wonder why!

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Everything cold

Chips where stood 10 minutes while the staff happily chatted away chips cold burger just about luke warm & in the Dr Pepper there was more ice than drink. Avoid BK northbound M1.£13.99 HAD MY EYES RIPPED OUT.
THE SEAGULLS ENJOYED THE FRIES.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Apparently the minimum I can give is…

Apparently the minimum I can give is one star otherwise it would’ve been been zero. I used to love Burger King and would specifically go out of my way to find a restaurant rather than go to McDonald’s, but now they’re literally worse than the McDonald’s. The burger is no longer freshly flame grilled, in fact they taste like they’ve been sprinkled with a bit of soot and then microwaved. Don’t know what the hell that is that they call bacon that’s not like any bacon I’ve ever had in my lifetime and it’s usually about 1 cm² piece. Utterly disgusting taste & texture in the whole thing and the fact it’s about a third of the size I used to be - sadly I’m having to give up Burger King completely now cause even just thinking about it makes me feel nauseous writing this. Back to McDonald’s for me then.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Leeds junction 4 BK Disgusting

Just been to the Leeds junction 4 BK the only words to describe it is disgusting, ordered a bacon cheeseburger, the so called bacon was some cold white stuff, even quorn would look more like bacon, the manager said it what they get sent and it’s put on cold, he said there was no way he would touch it, even when he swapped it for a burger without so called bacon it was awful not likeable used to be, no chargrilled taste, I’ve had better chips from the frozen isle in Asda, the restaurant was dirty with overflowing bins
Who ever is the area manager for this restaurant should be sacked immediately, no wonder BK’s shut down

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Looking for a simple milkshake

On this very hot day I was looking for a cold drink at Cherwell services on the M40. Burger King advertised a milkshake in vanilla, chocolate or strawberry. It sounded simple and pure and inviting. As it was being made I asked the assistant what was in it. He knew the allergens but not the ingredients which come in a carton. His boss didn’t know the ingredients either. When it came it was creamy white. I remarked on this but was told they are all white! It tasted strongly of vanilla. I said this is vanilla. They made
Me another. This one did taste a bit like chocolate, but mainly vanilla and strawberry!! My desire for a simple cold drink was once again plastic food, full of gof knows what but heavily laced with sugar. Needless to say I won’t be buying one again

26 June 2026
Unprompted review
Rated 1 out of 5 stars

I spend near 30£ on tuesday and scan…

I spend near 30£ on tuesday and scan the qr code for the free whooper. Called today ordered £26 and tried to claim the free whooper only to be told its £4.19. So you want feedback and offer something free just to charge for it. I wasted my time filling in the questionnaire. The employee asked about filling it out basically lied and didnt disclose the full details.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Burgerking are awful for customer…

Burgerking are awful for customer service. I recently complained about extremely poor service, wrong order and a ‘couldn’t care less’ attitude at the Bromborough site.
I sent in an official complaint to Burgerking UK and absolutely nothing has come back. Appalling.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

3 of us visited the Cowley Oxford…

3 of us visited the Cowley Oxford burger king
23rd June around 6pm and it's a awful places ! We was the only people in the there and the order took 15min , the service is so so slow also the coke machine X2 does not work yet we wasn't told on ordering.. shock ! .
The chicken royel was dry with a little filling you could possibly add .also be nice if staff washed there hands when dipping into different foods yuck .. low standards high prices is the trend.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

All of our food was stale.

All of our food was stale.
The guy that served us kept calling mayo minus when I asked him what do you mean minus he said do you want minus he was very upset that I didn't understand his language
The burger shop badly needed a clean and it looks like it's been run into the ground. where's the cleaners. There's a lot of staff with no customers I wonder why hmmm. (3pm in the afternoon)
This was at Surrey quays London. one star was too much

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Visited Burger King by A5 central MK…

Visited Burger King by A5 central MK where I had three Asian staff whose attitude was disgusting as they were laughing and joking in their language making me feel very uncomfortable because I thought I had a problem with my meal where straight away I said sorry my mistake
I was served by Farage

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a meal from Sprinkerse Stirling…

Ordered a meal from Sprinkerse Stirling 9 piece Pringle chicken bites) but when went to pay at drive through was told only 8 left and was asked to pay full price. When questioned if a reduction in price was possible, the girl told me she could remove 2 bites or ‘throw a nugget in’. I will not be returning! Mean in the upmost

20 June 2026
Unprompted review
Rated 2 out of 5 stars

Me and my son went into Burger king…

Me and my son went into Kirkstall Leeds Burger king today Saturday 20/06/2026 14.15pm for a meal, we waited 25/30 minutes for our meals. Whilst we were waiting ,our number disappeared of the screen.,My son asked were our number was. The girl behind the counter said , I don't know in a grumpy voice. The other customers looked shocked.I don't know if we will return there again.

20 June 2026
Unprompted review

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