Greggs Reviews 

3,696
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 665 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about receiving cold food that was supposed to be kept warm, noting that hot counters often failed to deliver warm meals. Reviewers also experienced poor quality issues, describing dry, stale, or hard baked goods and sandwiches during their stops. Many visitors shared frustrating encounters with unhelpful or rude staff members who displayed a poor attitude. Some reviewers were happy with the friendly service and delicious food offerings found at certain shops. Consumers appreciated the welcoming attitude and helpful assistance provided by polite team members who went the extra mile.

What people talk about most

Staff

Customers had ambiguous experiences with staff, highlighting both exceptional service and frustrating... See more

Product

Reviewers mention ambiguous feedback about product, with some consumers praising items like fresh pizza,... See more

Quality

Consumers find quality to be negative and disappointing across multiple food items. Reviewers frequently... See more

Service

Users describe ambiguous interactions with service, highlighting a strong division in customer experiences.... See more

Location

Clients share ambiguous opinions on location, frequently mentioning various branches they visit across... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I mean, we all love a Greggs, but I wish there would be a few more healthier options. The salads are usually made of pasta with a thick mayonnaise on it, but there aren't any "normal" salads, maybe in... See more

Rated 3 out of 5 stars

Efficient, well priced and great value. It's a shame that when so many people are looking for jobs, you employ rude employees (ie Olga in Bracknell - that's twice now that you've been discourteous to... See more

Rated 2 out of 5 stars

Greggs BP garage Winsford Road One under staffed, customers leave due to queues and slow service. I ordered a sweet chilli wrap on 2 consecutive days could make them up as no ingredients???? Why adver... See more

Rated 3 out of 5 stars

I dont often use greggs, but i've just been to our local greggs outlet and finally the jumbo chocolate doughnut is back, although not at my daughter in laws shop. Now the only thing needed is the chee... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

The Home of Fresh Baking – Greggs.co.uk. Find your local shop and pick a great deal on sandwiches, cakes and hot snacks including our legendary sausage roll.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4k reviews

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No recent history of asking for reviews

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2.5

All reviews

(3,696)

630 reviews in the last 12 months

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Rated 2 out of 5 stars

Went to Greggs talke in Stoke on trent…

Went to Greggs talke in Stoke on trent today, me and my son had two meal deals, simple egg sandwich and crisps and a drink and my son had a chicken sandwich with a sausage roll and drink, also a steak and Stilton bake the bill was £16 we couldn’t believe it, absolutely extortionate for the food we had and the steak bake and sausage roll was cold! What’s that about?
We won’t be returning, we could of gone to m and s and had two meal deals, a fruit platter and cookies for the same price
No idea why people go there
Well below average, wrights pies on another level from this; everything on the menu at wrights is amazing and hot!

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Rude & no clue

Couldn't get an order right if their lives depended on it.
Most ( if not all ) staff are extremely rude & borderline disrespectful & that's most Gregg's establishments.

Food is always cold & the coffee too ( if they even knew how to make a coffee). It's a total waste of your time & money going into any of these establishments.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

More Preservatives Than Pastry – Greggs Must Do Better for Customers and the Environment

I recently bought a Belgian bun from Greggs and was genuinely shocked by the ingredient list. For what should be a fairly simple bakery product, it contains palm fat and a long list of preservatives, emulsifiers, stabilisers and other additives.

I appreciate that products need a reasonable shelf life, but this feels far more heavily processed than customers might expect from a bakery. I would like Greggs to move towards fresher products made with simpler, better-quality ingredients, while also adopting more environmentally responsible sourcing, packaging and production methods—including sustainably sourced alternatives to palm oil wherever possible.

A major bakery such as Greggs should be leading the way by offering food that is fresher, less processed and kinder to both its customers and the environment. In the bin and reason learnt- go to a real bakery!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Ordered breakfast through Uber eats 4…

Ordered breakfast through Uber eats 4 different drivers and we are now still waiting on food 1.5 hours later from Inverness High Street. Never used them before never again disgraceful. Phoned customer services useless can’t do anything cop out for £44 order. And now cannot cancel order no option

6 September 2026
Unprompted review
Rated 1 out of 5 stars

This is Greg's in Long Lane Hillingdon

This is Greg's in Long Lane Hillingdon. What has happened to the, once before delicious steak bakes!!? Now it is all gravy! The price £4.50 is far too expensive for a gravy only steak bake! This product should be renamed to 'gravy bake'. Honestly Greg's this is disgraceful. Stop ripping your customer's off!

5 September 2026
Unprompted review
Rated 2 out of 5 stars

Lh27

Just bought a sausage and bacon barm this morning following multiple visits previously and a staff member handled my barm after a customer handed to her, a handful of loose change, without washing or sanitising her hands. Thanks, I could literally taste the change on my barmcake. 😑.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Poor service from my local greggs in…

Poor service from my local greggs in sawtry services having told my order had to keep repeating it again and then still not having all my order also putting doughnuts in a paper bag isn't good as all the topping becomes stuck to the paper

2 September 2026
Unprompted review
Rated 1 out of 5 stars

I love Greggs & have the app & use it a…

I love Greggs & have the app & use it a fair amount
I received a discount on uber eats & decided to use it for a Greggs home delivery… big mistake 🙄when he delivered I just took it straight in, I had ordered a mix pizza box & the delivery person had obviously squished it in his delivery bag to fit in & the pizzas were all mushed together (had ordered half pepperoni & half veggie) the pizza bases are focaccia & normally lovely… these had obviously not been baked properly & with them mushed together was awful 😞
Tried uploading pictures about 20 times to send to uber eats to complain & each time pictures were rejected & as it was late I gave up !!!!
My advice stick to the shop & if you use uber eats open the box before the delivery person leaves, am not happy as that was £10.50 wasted 😤

1 September 2026
Unprompted review
Rated 2 out of 5 stars

I whent to buy a nice hot pie but the…

I whent to buy a nice hot pie but the pie was cold and y would i pay the same price for a cold pies shocking and there for i just walked out the shop. After all wee all go there to bye hot food not cold food for the same price. Shame they can't keep the food hot in a hot area we're all the hot stuff will stay hot. After all it's a big company that could but chosen not to update their cabinet to keep there stuff how. So from now on if its not hot im walking out the shop after all it would cost money to heat then in my oven and the price is always the same on cold food hopefully they sort it out.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

I very rarely go into Gregg's because…

I very rarely go into Gregg's because lets face it, it's really gone down hill over the years. And today's visit reminded me why I don't. Awful meal deal with no fork provided, bad attitude of staff. It's Joke of a business.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Too Good To Go

When you watch TikTok videos of influencers opening Greggs’ Too Good To Go bags that are full to the brim of goodies, and when I get one I get 1 baguette, 1 yum yum and biscuit, I just have to sigh! Or maybe the Gregg’ Watford Parade branch are just not generous.

1 April 2026
Unprompted review
Rated 3 out of 5 stars

It's ok

I'm a proud mam and I have 4 CHILDREN. I love my beautiful babies and love to treat them to your food. My kids love but to be honest I find that the pizza is really low quality. It kinda tastes like card and I think you should upgrade. Other than that I'd say it's ok but not my first choice for food with the little ones.

22 August 2026
Unprompted review
Rated 4 out of 5 stars

Panic over delivery late

Problem with delivery to shop could not pick it up at arranged time.young lady at head office managed to sort out for us collected a few hours late but it was a lovely looking husband and I were well pleased.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service!

Was just served by such a nice young man called Mohamed, at the Greenwich Peninsula store, that I had to leave a review. Very welcoming with a lovely smile, quick and efficient. The pleasure was all mine! Thank you.

29 August 2026
Unprompted review

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