It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I... See more
Company replied
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Review summary
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The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
Company replied
flight on time, pleasant staff, a little bit over priced. seats are okay. one missing star for the price and because i couldn't get my seat booked on line. i had to switch seats with another gentlema... See more
Company replied
The booking process was very comprehensive and not so time consuming. However the add on's are a bit much. Not sure if this is through your website or its a sign of the times with airlines and the c... See more
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3.5
Average
29k reviews
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Hi tried to cancel because I make…
Hi tried to cancel because I make mistake for the visa . Only pass 2 hours. I can't do that
20 July 2026
Reply from BudgetAir.com
We understand your frustration regarding the cancellation. We are always here to help with such issues. Unfortunately we need to respect the airline policies and these are non refundable. Sorry for this. Kind regards Klara
PRICES AND HOW FAST
20 July 2026
Reply from BudgetAir.com
We're glad you appreciate our pricing and efficiency. We always strive to provide excellent service.
Reply from BudgetAir.com
We appreciate your feedback and are sorry that your experience was not positive. We are committed to improving. Please reach out to our customer care team , they can answer all your questions. They ca be reached 24x7 on chat, call and email. Kind regards Klara
BUSA-36327795
On 7/17 I contacted your site to order 3 tickets, one for myself, one for Marta Planker and one for Maya Rose Planker. BUSA-36327795. I filled in all the information required correctly. Upon completion your system changed Maya Rose's name to Barbara Planker once I filled in the person "Booking" info. It didn't do this when I ordered Marta's ticket so assumed it was OK. When I received the e-ticket there were two tickets, one for Barbara Ann Planker 047-7489515475 and one for Barbara Planker 047-7489515477. This last ticket should have been for Maya Rose Planker. I immediately called you customer service line. I spoke with a very foreign speaking person.. Mein Ui Mazahher Lone..she assured me that she would fix the problem. I asked her to send me verification of the change. She did and there was no changes made to my original e-tickets...there were the same two tickets made out to Barbara Ann Planker and Barbara Planker. I called back and spoke to a different agent. She told me that there was no way to change the name on the last ticket. I would have to cancel this ticket and purchase another single ticket for Maya Rose Planker. She said the only acceptable change would be if the name was (3) letters long and our names were longer than that. I don't know how anyone could comply with this....and this was not my fault...it was your system that messed up the names.
I did order another ticket for Maya BUSA-36333640 e-ticket 047-7489556813 since she is traveling with both her mother and I, her grandmother. I was told I would only receive a &$73.00 refund and not the full amount of the original ticket. So I'm being charged an additional $563.00 for reordering a ticket because your system messed up. Oh, and by the way, when I was ordering the new ticket for Maya Planker, when I put in my name in the "Booking" section, it changed her name again to mine automatically. I couldn't take the chance of ordering a third ticket in my name so I put in Maya's name in the Booking info. section.
I want a full refund for the original ticket since I entered all the information correctly and your system messed up. How could you not allow a change of name on a ticket I had purchased an hour before...since it was the same name as a person in the group. I need your help solving this problem. I have never had this problem with any other airline and I've been traveling internationally for over 40 years.
My phone is 1-203-283-4692
I am contacting my credit card company to give them a heads up. I'm sure you system has been problematic to other passengers.
I look forward to hearing from you
17 July 2026
Reply from BudgetAir.com
We appreciate you taking the time to share your experience with us and we sincerely regret the frustration and inconvenience you encountered with the ticketing process. We value your long history of international travel and want to ensure your future experiences with us are seamless. Kind regards Klara
Booking process was straight forward
Booking process was straight forward. Prices were good. Everything was straightforward except when it came to checking in online with the airline. The budget air site had a link that did not work. I later found out you had to go directly to the airlines website - this info should have been provided to avoid confusion.
17 June 2026
Reply from BudgetAir.com
We appreciate you taking the time to share your feedback regarding your booking experience. We're pleased to hear that the initial booking process and pricing met your expectations. We understand your frustration with the online check-in link and the confusion it caused. We recognize the importance of clear instructions and are reviewing our processes to ensure this information is readily available to avoid similar issues for future travelers. Your insights are valuable as we continuously work to improve our services.
I can’t find my PNR
19 July 2026
Reply from BudgetAir.com
We are sorry to hear you're having trouble locating your PNR. We want to help resolve this for you. Our customer care team has bene in touch with you. Please know you ca at any time find your eticket incl pnr on your budget air my account. Our customer care team is there to service your 24x7 via chat, call and email. Have a great trip. Kind regards Klara
Efficicient and good value
19 July 2026
Reply from BudgetAir.com
We're so glad to hear you found our service efficient and a good value! We truly appreciate your positive feedback.
Reply from BudgetAir.com
We're happy to hear that our booking process and e-ticket delivery met your expectations. We appreciate your positive feedback!
Ease of use for tickets is great
Ease of use for tickets is great! We used them before in 2020 and had a good experience then. We had to move flights because of Covid and it worked out well. I would recommend budget air
19 July 2026
Reply from BudgetAir.com
We're so happy to hear that our ticketing process was easy for you, especially during such a challenging time. We appreciate your continued trust in us!
Every easy to use and user friendly
Every easy to use and user friendly. It never error out when I use so I really appreciate it.
17 July 2026
Reply from BudgetAir.com
We are so happy to hear that you find our product easy to use and user-friendly! We truly appreciate your positive feedback.
Reply from BudgetAir.com
We're so glad to hear you enjoyed your experience! Your positive feedback means a lot to us.
Terrible
Terrible
My domestic flight cancelled and no aid sent when asked for flight change for international even though I was assured of a email for flight change request that never came, Iosing the cost of my entire flight.
19 July 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about the difficulties you experienced with your cancelled flight and the subsequent issues with changing your international flight. We understand how frustrating it must be to lose the cost of your entire flight due to this situation. We are taking your feedback seriously and would like to investigate this matter further. Please share your booking number so we can contact you. Kind regards Klara
It was very easy and effective to book…
It was very easy and effective to book the tickets
19 July 2026
Reply from BudgetAir.com
We are so pleased to hear that you found the ticket booking process to be both easy and effective. Your positive feedback is greatly appreciated!
Reply from BudgetAir.com
We're glad you appreciate our transparent pricing. We always aim for clarity.
Budget Air double charged me for the same flight
Budget air double charged me for an airfare purchase which I am currently disputing with my credit card company. The original flight I purchased had been cancelled so I had to rebook and pay again for the flight. They never removed the first payment/ credit card charge and are attempting to double charge me for the same flight. I’d reconsider using them. They appear to be an unethical and fraudulent business.
17 July 2026
Reply from BudgetAir.com
Hello Steve,
Thank you for sharing this feedback.
A thorough review of the system confirms that only a single payment was collected for this booking from our end. We highly recommend contacting your bank or credit card company directly regarding the duplicate charge. They will be able to investigate the billing discrepancy on your statement and help you resolve the dispute.
Kind regards,
Peter
Reply from BudgetAir.com
We are delighted to hear that you found our booking process straightforward and our pricing excellent. Thank you for your positive feedback!
Reply from BudgetAir.com
We are glad you travel with us, have a great trip!
Great experience, pricing, and user friendly!
18 July 2026
Reply from BudgetAir.com
We're so pleased to hear you had a great experience and found our pricing and service user-friendly. Thank you for your wonderful feedback!
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