Allstar Business Solutions Reviews 

Leee robson spot on service

I must appreciate Lucy Phelps for a great and efficient service in resolving my query and providing the guidance for future use of my account. Thanks alot

had a really positive experience with Allstar. The whole process was smooth, straightforward, and professional, and I felt well supported throughout. The service was excellent, and I’m very happy with how everything was handled. I would definitely recommend Allstar to anyone looking for a reliable service.
A special thank you to Helena Sampaio for all her help, professionalism, and friendly support. She made the experience even better!

Clear conversation with a full data information and help. Definitely recommend to use this services

Have to say start to finish Helena was fantastic help she was so friendly on the phone and my Allstar card was so easy it was opened with in a few hours off ringing Allstar Helena made it so easy I would highly recommend useing this company

Excellent service from Stuart Sharland. He was extremely patient, professional and helpful, and explained everything clearly. Highly recommended!

I recently began using the Allstar Fuel Card, and I must say, it's been a game changer for managing my fuel expenses. Stuart Sharland provided exceptional service throughout the setup process. He was knowledgeable, responsive, and ensured that all my questions were answered.

The card itself is easy to use and accepted at a wide network of filling stations, making refueling convenient during my travels. The online account management tools are user-friendly, allowing for quick expense tracking and reporting.

Overall, I highly recommend the Allstar Fuel Card for anyone seeking an efficient way to handle fuel purchases. Thanks again to Stuart for his professionalism and support!

I had a really good experience dealing with Stuart. He was friendly, helpful and always happy to answer any questions I had. He made everything easy to understand and was very helpful throughout the whole process. Really appreciate his time and support. Great service from Stuart and I would definitely recommend him.

Excellent! All done in one call.

I had an issue with my energy supplier and the team helped me resolve it quickly with no hassle at all.Great customer service experience.

Had hired vehicle while our own vehicle in for repair after an accident. As a company, our fuel cards have vehicle registration on them which may have been a problem when filling up at stations. Spoke to Brian Pearson, Customer Service Advisor, who was able to get the company fuel card approved (via Fraud Team) for use with the hired vehicle so that our driver would not encounter any problems. All sorted out very quickly and efficiently.

⭐⭐⭐⭐⭐
Outstanding Customer Service from Lucy at Allstar

I recently lost my Allstar card and after receiving a replacement, I found myself struggling to access my account and retrieve my PIN. Thankfully, I received a call from Lucy, and from the very beginning, she was absolutely fun-tastic.

Lucy immediately took the time to guide me through the process step by step. She explained that the service needed to be accessed through a web browser, which I hadn’t realised, as I had initially been trying to access it through the app. Her knowledge of the system was excellent, and what really stood out was her incredibly kind tone, patience and willingness to make sure I understood every step.

At one point, we seemed to have a little misunderstanding about what I was seeing on my screen. Rather than becoming frustrated, Lucy intelligently identified what was causing the communication gap. She had assumed I was using my phone, whereas I was actually using an iPad, and she was working from a PC. As she discovered, the interface can look slightly different depending on the device being used. It was absolutely nobody’s fault, but Lucy’s ability to recognise this and adapt her explanation made all the difference.

We eventually managed to request my PIN to be sent to my email. As we all know, sometimes these things take a little time to come through, so I asked Lucy if she would mind staying on the phone for a little longer, just to make sure everything was completed safely and correctly. Without hesitation, she patiently stayed with me until I was successfully able to access my PIN.

But Lucy didn’t stop there.

She also arranged a further phone call to discuss Allstar’s parking service, which is particularly useful for us. Our work takes us all over the UK, delivering events, and unfortunately our clients don’t always provide parking. This means we often have to find and arrange parking ourselves. Lucy explained the service professionally and clearly, and because of the confidence she gave me through her knowledge and professionalism, I felt completely comfortable considering Allstar’s parking solution.

Honestly, Lucy is an absolute credit to Allstar. Her combination of knowledge, patience, professionalism, kindness and genuine willingness to help is exactly what excellent customer service should look like.

To Lucy, thank you so much for taking the time to help me. You turned what could have been a frustrating situation into a really positive customer experience. 👏

I would happily recommend Allstar to anyone who requires their services, and I have to say, congratulations to Allstar for recognising and employing talented people like Lucy who genuinely understand how to look after customers and represent the company so well.

Five stars without hesitation. ⭐⭐⭐⭐⭐

Lucy, you were brilliant 🤩 thank you again!

Lucy said I made her day, but honestly she definitely made mine too! 😊

Helena Sampaio made it very easy for me and explained it very well. Good customer service.

I was having log in issues and Brian couldn't have been more helpful. He was clear and concise and talked me through the whole process - resolving everything within minutes.

Hold time wasn't too bad, answer to my query was prompt and efficient

False/poor information given have lost out on fuel discount X 2 was going to cancel card until another person explained things to me properly have lost out on discounted fuel , in his interest?

Lucy was extremely helpful- Highly recommend them!

Helena was great from the start. Plenty of support with information and clarity. Easy set up.

Brilliant service and outstanding support from Velanky Pinheiro.
My experience with Allstar has been excellent. Having previously used their services while working for other companies, I was already familiar with them. Now that I am using Allstar for my own business, I have been delighted with the service and personal support I have received.
I would particularly like to thank Velanky Pinheiro, Sales Executive, who has been professional, friendly and helpful from day one. She has contacted me regularly, guided me through how to use the service and clearly explained where I can benefit from discounts.
What has really stood out is her attention to detail and willingness to follow up. She made sure I had received everything I needed and understood how to get started. Her clear explanations and ongoing support have made the whole experience straightforward and reassuring.
When running your own business, having someone take the time to explain things properly and keep you informed makes a real difference. Velanky has made me feel valued as a customer throughout.
Brilliant service from Allstar, and a special thank you to Velanky for her outstanding customer care. Based on my experience, I would happily recommend them to other business owners.

Excellent service. Velanky made the whole experience easy from start to finish, she was really helpful and explained the process and also available to answer any queries I had.
I would recommend Allstar Business Solutions for the fuel cards, we have had a seamless experience and its working really well for us.