Steven Donald

Hello Steven.

We are so pleased to hear about your positive experience with our service over the past six months! We truly appreciate you highlighting the excellent support you received from our team. It's wonderful to know that we made the setup process easy to understand and that our explanations regarding policies were helpful. Thank you for recommending us; your feedback means a great deal to us.
Thanks
The Customer Experience Team

Hello Steven,

Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff friendly and the vans clean, but we're sorry to learn that the deposit return time affected your overall experience.
We understand how frustrating it can be to wait for a deposit to clear. We know this can feel inconvenient, and we genuinely appreciate you highlighting it.
Your comments are valuable, and we’ll make sure they’re passed on to the relevant team. We hope this won’t put you off hiring from us again, and we’d love the chance to provide a smoother experience in the future.

Jodi
Arnold Clark Car & Van Rental

Thank you, Steven, for your positive feedback! We're delighted you find sending and connecting parcels easy with us.

What a wonderful review!
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Twitter or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Oli

Thank you for your feedback, Steven. If you have any further questions, please give us a call at the branch.

Lynne
Arnold Clark