Adorama Reviews 

3,499
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide product selection, finding items readily in stock and accurately described, meeting expectations. They highlight competitive pricing and a generally easy and smooth ordering process with quick, timely delivery. Customer service is frequently commended for being helpful, knowledgeable, and efficient. However, some customers experienced delivery issues, such as lost or damaged packages, incorrect shipments, or delayed replacements. A small portion also reported dissatisfaction with customer service, citing unresponsiveness, lack of help, or difficulties with refunds and order tracking.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection, competitive... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, frequently highlighting good, fair, and competitive pricing... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process quick, easy, and smooth... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first ordered from Adorama, I was skeptical because I’ve never heard of them. But I wanted what I wanted so bad that I had to pull the trigger and purchase with this company. From the time afte... See more

Rated 5 out of 5 stars

I’ve been using Adorama for years, my girlfriend wanted to get into photography. I bought her a used D 7100 to start with. So I bought a battery grip for her so the Camera will sit more comfortable... See more

Rated 5 out of 5 stars

They had what I needed in stock, even in today's sketchy memory market I was able to secure large verifiable memory for my camera at a very good price. When I needed a wide-angle lens for some astroph... See more

Rated 5 out of 5 stars

First they had in stock a hard to find modluar item I needed and lwas ooking for 3 months. Good price, fast shipping, great communication. Very well pleased. Getting newsletter as will shop her... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,499)

1,322 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy return and exchange process

I accidentally ordered the wrong size for an item. The return process was simple and I got sent a return label within a couple days. When I had a question about the exchange, I spoke to an actual person who clarified the situation right away. It's really nice when you don't have to jump through all sorts of hoops to get things done.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great value!

I ordered a used lens for an older Nikon my daughter wanted to start using. The best Adorama had was listed as being in “average” condition. When it arrived, I judged it to be at least “very good.” I am very happy with the purchase. I feel I got a great value!

20 July 2026
Rated 5 out of 5 stars

I had an excellent eExcellent Value & Outstanding Customer Service ⭐xperience…

I had an excellent experience purchasing my Roland FP-10 keyboard bundle from Adorama. The package included the keyboard, stool, sustain pedals, and headphones, all at a fantastic price. Everything arrived in great condition, and I was very happy with the value I received.

The only issue I encountered was that the headphones were defective. I contacted Adorama, and their customer service responded promptly. They advised me to contact the headphone manufacturer directly since it would be the fastest way to resolve the issue.

I'm so glad I followed their recommendation. The manufacturer immediately took care of everything and is sending me a brand new set of headphones without requiring me to return the defective pair. The entire process was quick, easy, and hassle free.

Overall, I'm extremely happy with my purchase and with the customer service I received. Even though there was a minor issue with one item in the bundle, it was handled efficiently, and I couldn't be more pleased with the outcome. I would definitely purchase from Adorama again and highly recommend them to anyone looking for quality products at great prices.

12 July 2026
Rated 5 out of 5 stars

Adorama is my go to store for my gear…

Adorama is my go to store for my gear and as with any issues I may have had, exchanges (b/c I bought the wrong product), questions, or trading in some older gear they have always been top notch! Excellent service, knowledgeable and super easy to order (understand) their site! Quick delivery and great prices ! Thank you 😊

20 July 2026
Rated 3 out of 5 stars

Terrible shipping

Terrible shipping. You should not be transferring my film delivery from UPS with provided tracking information to the USP office. This delayed the delivery and confused the UPS driver.

12 July 2026
Adorama logo

Reply from Adorama

We’re sorry for the confusion and delay with your delivery. Depending on the shipping method, UPS may transfer a package to USPS for final delivery. While this is part of the process for certain services, we understand how unclear tracking updates and an unexpected handoff can be frustrating.

Please email me directly at nancym@adorama.com with your order number and any additional details so I can review what occurred and assist further.

Nancy Miller
Customer Service Ambassador

Rated 5 out of 5 stars

The team made the buying experience…

The team made the buying experience feel very personal, and I felt like it was a white-glove service, which I greatly appreciated for the type of money that was being spent. I'm sure they handle business like this for any purchase. It just seems like that's the organizational structure of how they operate, and it just felt great doing business. I'll definitely do business with them again.

18 July 2026

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