Adobe Reviews 

7,438
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 885 reviews, most reviewers were let down by their experience overall. Consumers struggle heavily with unexpected card charges, automatic renewals, and expensive cancellation fees after ending free trials. People find it extremely frustrating and difficult to navigate the website, contact customer support, and attempt to cancel unwanted subscriptions. Some reviewers were not happy with the software itself, pointing out that applications are buggy, perform poorly, and feel overpriced. Customers also mentioned issues with unwanted programs downloading automatically alongside basic tools without clear consent. Reviewers frequently feel entirely trapped in long yearly agreements and strongly desire much better billing transparency.

What people talk about most

Subscription

Reviewers highlight negative aspects of subscription models, expressing widespread frustration with... See more

Cancellation

Consumers find cancellation to be a frustrating experience due to hidden fees and unresponsive systems. Many... See more

Price

Clients share negative opinions on price, describing subscriptions as overpriced and feeling overcharged due... See more

Payment

Customers consistently report negative experiences with payment processes, highlighting unexpected charges... See more

Product

Users describe negative interactions with product, expressing frustration over buggy performance, unexpected... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Editing doesn't work correctly, I click on some words I want to delete and it looks fine and I hit the backspace to get rid of them and it switches to edit mode and messes everything up. Like all the... See more

Rated 1 out of 5 stars

Do not trust this company! Have to pay almost CHF 30 to cancel a subscription!! Never ever seen that before!! Make your Website easier for people to navigate through!!! I am only 25 yo and even I didn... See more

Rated 1 out of 5 stars

I just signed up for Adobe's unlimited Creative Cloud program and pay over $300 per month. I was promised support phone number for weekend---never got. Then I find Adobe cancelled my separate Adobe... See more

Rated 1 out of 5 stars

Signed up for Acrobat Pro TRIAL... cancelled well within free trial period and received a notification to this effect. HOWEVER when you sign up they also add AI Assistant for Acrobat (as part of the t... See more


Company details

  1. Cloud Computing Service

Written by the company

Adobe software and services revolutionize how the world engages with ideas and information anytime, anywhere, and through any medium. Learn more.


Contact info

1.2

Bad

TrustScore 1 out of 5

7k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically takes over 1 month to reply

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1.2

All reviews

(7,438)

1,272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company take the P1SS

This company take the P1SS. I am fuming!!! Tried to download it the other day to redact an important court document. Didn't work. Useless.
Doesn't stop them spamming my bank account for multiple payments.
Ive been really bloody ill for days. Finally get the energy to go to the shop. Unlock my card for a matter of seconds, and the robbing bastards took the last £25 i had to last me three days. So my card got declined for my shopping.
Absolute thieving scum

6 September 2026
Unprompted review
Rated 1 out of 5 stars

10/10 experience

Created account. Downloaded photoshop. Did some work.
Account banned after couple hours because of (fraud activity detected from your side *kappa*).
No human you can reach only a chat bot from 2006 who knows only 2 commands (buy another plan and buy another another plan).
10/10 experience. Will definitely use again.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

This place is a rip off

This place is a rip off, I have tried many times to cancel anything I am supposed to have with them ,but to no avail. A joke and a rip off they seem to be getting away with and keep asking for more information

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Same experience as another user. I signed up for Acrobat Pro trial. Cancelled within free trial period. Didn't realise when you sign up they also add AI Assistant for Acrobat (as part of the trial package without your knowledge) and then charge you £5 each month for this. Then charge £24 to cancel.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Disrespectful attitude towards users

The profile was blocked without any violation, and it wasn't mentioned anywhere. I learned about the blocking from a client seven months later; he wrote me a private message: "I can't see your work." They sent me an automated email about the blocking, which, naturally, ended up in spam.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would! The worst company in the world an they just keep stealing your funds. Sick of this c9mpany! You then try to cancel their terrible service e then they tell you, sorry you can't because you must pay to have the access to cancel... although they've just stolen my money. I am absolutely sick of this company and wish they go bust! The amount of times I am trying to pay for purchases or bills and these people just STEAL my money. I am officially seeking legal help because this is BS

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Expensive, Bloated, and Completely Broken

For a company that charges an exorbitant premium subscription fee, their software stability is a absolute joke. A routine update completely destroyed the core Lightroom-to-Photoshop handshake workflow, rendering the standard 'Edit in Photoshop' feature entirely useless. When you try to bypass their broken code pathways, you are met with flat, washed-out colour profiles that fail to render correctly even when manually assigning the proper colour spaces.

Adobe clearly does not test their systems properly before forcing updates onto paying users. They are using their consumer base as live guinea pigs for broken code.Instead of saving professionals time, Adobe’s lack of quality control turns simple, two-minute edits into hours of grueling tech support. It is completely incompetent, frustrating, and unacceptable for software that is supposed to be the industry standard. I am actively looking for alternatives to cancel my subscription.

It is not surprising that so many people are switching from Adobe's video editing software, Premiere Pro to DaVinci Resolve.

2 September 2026
Unprompted review
Rated 4 out of 5 stars

pdf is very helpful for me in my…

pdf is very helpful for me in my studying journey , by using pdf the books which over 300 or 500 pages where very easy to read , choose the specific pages and write my notes . pdf provides vey helpful services like :- 1- merge pdfs and combine together 2- ability to transfer pdf files to word , PowerPoint or excel 3- page numbers 4- ability to editing 5- ability to scan or crop specific paragraphs 6- ability to share work files with different ways like WhatsApp , email and others .
in conclusion pdf is the most best program which I can use it in my work and study and share it with my friends to use it .

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Biggest piece of Garbage company out…

Biggest piece of Garbage company out there. I edited my pdf tried to download it and it said I needed a subscribtion for that, so I go and do that. Only problem: my edited document isn't saved anywhere so I have to do it all again

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Editing doesn't work correctly

Editing doesn't work correctly, I click on some words I want to delete and it looks fine and I hit the backspace to get rid of them and it switches to edit mode and messes everything up. Like all the letters get stacked on top of eachother somehow, like it is terrible. The Ai bot didn't help and no one helped me when I called service. Absolutely terrible

29 August 2026
Unprompted review
Rated 1 out of 5 stars

“I signed up for the service and later…

“I signed up for the service and later cancelled it. I received a cancellation email confirming this, but they continued to charge me. I never intended to continue with an Adobe subscription. Be very careful when signing up — they make a lot of promises, but in my experience, the charges continued even after I cancelled.”

27 August 2026
Unprompted review

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