Outdoor Living Hot Tubs Reviews 

1,235
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 433 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery, competitive pricing, and the wide range of quality products available for all hot tub and outdoor needs. Many people also mention that placing orders is completely simple, while the helpful team ensures a smooth and pleasant purchasing journey from start to finish. However, some customers also noted frustrating delays with deliveries and occasional stock problems when trying to get their items. A few consumers reported waiting extended periods for their purchases to arrive, alongside encountering unexpected issues with damaged goods upon delivery.

What people talk about most

Delivery service

Reviewers express high satisfaction and appreciation regarding the delivery service. Consumers frequently... See more

Product

Customers consistently note positive experiences with product, highlighting great quality, fantastic... See more

Service

Consumers find service to be positive, highlighting prompt, efficient, and professional experiences from... See more

Price

Users describe positive interactions with price, highlighting competitive pricing and great value. Consumers... See more

Order

Reviewers highlight positive aspects of order processes, praising the fast turnaround and easy website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seriously cannot recommend outdoor living hot tubs enough! Literally everything for your hot tub in one place. Fantastic service & very reasonably priced. And nice promotions when they run as well.

Rated 5 out of 5 stars

Quality and finish fantastic for replacement hot tub lid. Product is better than I expected and delivery was quick and perfect fit. Very pleased and has made older tub look like new again.

Rated 5 out of 5 stars

Genuinely excellent service. Emailed for some replacement jets for our Jacuzzi and we had the correct parts emailed back to us within a day. It was ordered and delivered even before our local jacuzz... See more

Rated 5 out of 5 stars

I have had my hot tub/heat pump for six months. I am an older person with significant sight difficulties. I have had to call Outdoor living a few times to ask for advice regarding settings etc. On... See more


Company details

  1. #4 of 20 best companies in Hot Tub Shop
  2. #1 of 3 best companies in Hot Tub Repair Service

Written by the company

Yorkshire's largest hot tub seller, showrooms in Leeds and Hull. Jacuzzi approved dealer, offering 0% interest free credit. Can do delivery, servicing and repairs. 25 years of experience with expert team available to help. Award winning customer service & expert aftercare.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,235)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hot tub service

Had the lovely Theo here to service our hot tub. Did a 5* job; professional and courteous, he's a credit to the business 🙂

3 September 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

great customer service - unfortunately the delivery company broke the tub (chemicals everywhere!), Outdoor living immediately dispatched a replacement. Many thanks, will def use again

27 August 2026
Rated 5 out of 5 stars

Recently came across outdoor living hot…

Recently came across outdoor living hot tubs whilst looking for a flow switch for a dimension one tub. I found the website easy to navigate but more importantly I found the item I needed at a competitive price and also some other items I use at a decent price.I placed the order and the items arrive very promptly.I am very impressed and will use the company again next time I need hot parts.

26 August 2026
Rated 1 out of 5 stars

Order my item over 8 weeks ago

Order my item over 8 weeks ago, payment taken of £299 and then told it’s out of stock, expected date would be 18th August which was accepted. For three days now I’ve had messages to say my delivery will be due between 8am and 6pm, 3rd day has passed and still no delivery. No means of contacting this company as my emails return as undelivered. Shocking experience

18 August 2026

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