NOVASOL Sverige Reviews 

The house did not meet our expectations. Not close to water, "only" a fantastic view. A/C malfunctioned, dripping water, so not useable. Stove was very slow, despite that it looked fairly new. Garden was I disgrace, obviously not managed for years
We left early and will never return

Very easy to make the reservation.
Nice help ftom the contactcenter.

Our house was cancelled 24 hours before our travel.

As a house owner I would recommend to avoid this company at all costs. After getting hands-on knowledge/Experience from the company and how the agreements are signed, and how the service agreements are formulated and can only say run...

There is other services out there offering a full-stack solution for owners and guests that are far better than this crap.

Avoid avoid avoid, if you dont want to end up spending a lot of money and get nothing in return when something actually happens!

The descriptions were good, and the site had all the information needed to make a decision but I had problems booking from abroad (even with a VPN) and had to give my credit card to a Family member in Sweden to actually secure the property. My family had no problem making the booking from inside Sweden, but may be a challenge for other holiday planners from abroad. I left this in English to help others find a way to overcome the same challenge.

We had a very good experience with Novasol during our stay in Kloogerup, at Nordre Markskvagen 88. From the beginning, everything felt easy and pleasant, which made us feel comfortable right away.

I would especially like to mention the host, Silvio, because he was extremely kind, attentive, and helpful throughout our stay. He was always available when needed, answered our questions, and made us feel very welcome. It really makes a difference when a host is so thoughtful and caring.

The accommodation was very pleasant, and the overall experience was calm, comfortable, and positive. You can tell when there is genuine care behind the service, and that was definitely the case here.

We have very good memories of this stay and would happily recommend it to others looking for a nice place with a warm and attentive host.

WARNUNG
WARNING Consumer Warning:
I strongly advise against entrusting your property to Novasol (Awaze) for holiday rentals, based on my recent experience.

The company failed to provide bed linen for incoming guests. Furthermore, they did not notify me that a guest had caused significant damage, including a broken window and damaged furniture. I discovered the damage only after the guests had departed. Novasol subsequently issued a refund to the guests, who incorrectly claimed that the damage was pre-existing, and the company did not contact me at any point to clarify the situation.

After two months of repeated communication via email and telephone, Novasol finally reimbursed me for the broken window, accompanied by an insufficient explanation. Despite their clear failure to meet their contractual obligations, they continue to refuse termination of the contract.

Due to this lack of professionalism and accountability, I have blocked all remaining dates myself and will not be using their services again.

This company is a joke! We booked a property true Air.bnb and Novasol is responsible for the property we should stay for 4 nights in Sweden. We arrived from London at the property and we call the owner for the key. The number Novasol put on message for keys was not recognized and was wrong. I call emergency contact in Germany Novasol and they tried to contact the host, but the host did not received our booking and declined to let us in property. Novasol let us on street and just offer to refund the amount we payed. This is happen around 7PM . All hotels are fully booked as here is a big event in Kosta at the moment. Even a star is too much. This company should not deal with people and properties and they are 100% not professional. we are to woman and thanks god we did not have kids with us. But let us on street...

Very poor communication and no flexibility! I waited for a response to my cancellation for 3 months. I definitely cannot recommend their service as a homeowner.

TÄYTTÄ HUIJAUSTA KOKO NARIKKA!
Re: CRM:073100675
I answered your mail. We agreed that you call back. I tried to reach you by the phone. Novasol customer service was closed, too.
Meille vuokrattu talo ei ollut vapaana. Novasol jätti koko porukan heitteille Gotlantiin yötä vasten.
Yksi tähti, kun vähempää ei voi antaa.

Novosol is now owned by Awaze. Do not hire out your home to them. They will not let you leave and demand 45000 kr. Even that does not stop them advertising your home to more Germans.

We loved our stay in the house. Everything is the same as in the pictures. The house is gated, which we appreciated since we had our dog with us. Everything was practical and beautiful. The host came and greeted us and saw us off. We will be back for sure!

We rented a house in Italy, which turned out to be hosted by a bad owner. We had no heating the first day, the property was not properly cleaned, owner charged additional fees of €600 without us approving it, didn’t want to communicate, was rude and finally let his guard dog run around on the grounds barking the full night the day we were leaving. All in all, it was not a pleasant stay and when we immediately raised the issues with Novasol on our return, we were met with equally rude and unprofessional comments from them. For example, stating that the guard dog was doing its job when it frightened and scratched 2 people in the group and that additional fees did not need to be presented ahead of time. We will never rent anything via Novasol again.

So far so good. Just booked for the summer

It is annoying to not be able to compare houses on a map but that you have to click on individual houses in order to see where they are located.

Where to begin? The house seemed great in the ad, and turned out to be even better. "Absolutely amazing" are the first words that would come to mind if you would ask me. Imagine going somewhere unknown, unsure, and feel just as comfortable and at home as in your own house (just probably with a better atmosphere and view).

The house is perfect for both being together with friends and family, and for finding a quiet moment alone. It is equipped with everything you could possibly think of, and need, and even things you didn't think you'd need—such as binoculars to view the beautiful birds around the house.

The surroundings are beautiful with green hills and tall multi-centennial oaks, and there is lots to both see and experience within just a short drive.

The hosts, Bryan and Mary, are absolutely lovely, and will answer any questions, offer assistance if needed, and share their wealth of knowledge about the area.

Me and my family have been to several houses around Europe, and this is the first house we've had to stop and ask as we pack the car "Is it possible to stay just one more week?"

Few words can explain how great of a time we had and we truly recommend Bryan and Mary's house.

Just don't book with them and run away from Novasol.
It's my first so negative review after years of travelling.
Our location didn't exist on any map, it was a small house hidden among private properties with no advertisement or sign whatsoever. To get there we had to cross few private yards, which made the property hard to find with no signs.

Because of a late check-in (notified and agreed with the owner) we had to brace ourselves for a long treasure hunt to get the keys, with people looking at us concerned from their windows as we moved to and fro their private yards.

The property was old and worn out. In the bathroom, by the entrance and beside the sofa-bed THERE WERE INSECTS and WORMS not well identified and when we called the caretaker asking for another property he concluded that "having INSECTS in the premises WAS NORMAL, being the property by the seaside, therefore we should have PUT THE INSECTS DOWN".

We ended up making an exceptional reservation in another place on the very same night in a rush before we left the premises.
During my extensive travelling experience never have I had to take part to a disinfestation programmes, although I traveled also in campings and cheap locations; yes, also by se seaside.

CUSTOMER SERVICE is even WORSE.
Be aware that after that the reservation is made, you'll be prompted to pay on the Novasol website, therefore the payment takes place outside Booking.com or other booking platforms, which taught me that I should never trust this process anymore.

If Novasol replies to your complaints (I used the plural because I had to raise it 4 times for the same issue), they will beat you around the bush and eventually they stop replying. I haven't seen my money back and I have sent an official complain to the Konsumentverket authority.

Bottom line, just stay away from this company if you care about your vacation. To us, they seem like a (legal?) scam with low level accommodations advertised for something that they are not, perhaps feeding on people who are not willing to follow up on these situations.

I chose dates that suited me and booked a house. After I made booking I saw that the dates were not correct even I got it right in search engine. Next day I called Novasol and asked to cancel it in order to mske a new booking. They said I will receive an email and I have to cancel it myself. They didn’t even mention I will have to pay fir cancelling, it cost me 25% of whole booking sum and I felt cheated. What is a point to put dates you want if the searching results are not correct? I was never so disappointed with any service, fir me it’s simplu cheating onykur customers, nothing more. Time from cancelling to booked sates was about 2months though. You lost few customers thanks to this. I do not recommend to anyone!!!

NEVER BOOK WITH THIS COMPANY. I have recently returned from a stay in Mallorca booked through AirB&B (who i have no issues with) but hosted by Novasol. It was the worst holiday experience i have had for many years and one I hope not to repeat. Throughout this whole dreadful experience I have not had one single piece of communication from Novasol that was not a generic message. Look at their replies to all feedback on AirB&B and they just have 2 standard messages to every single customer, one for good and one for bad.
We were unable to communicate with them on check in time even when AirB&B stepped in on our behalf. The address they provided was missing the name of the villa and we ended up lost in the night with a young child in the car. When we arrived the house was dirty with clumps of human hair in the pool, dirty stained shower curtain, dirty and leaking shower hoses, disgusting old toillet brushes, outside areas not swept or cleaned, cup marks on tables that had not even been wiped. The house could have been nice but absolutely no effort whatsoever had been made. I have wasted my time both on the holiday and since trying to communicate with them to no avail. I have received nothing but more meaningless generic messages claiming they are “truly sorry” but did ABSOLUTLEY NOTHING to rectify the situation. I was finally called late morning on our final day by a local agent who had apparently been contacted the night before. It had taken Novasol almost a week to bother to communicate with her. I managed to get a small sum in compensation from AirB&B but nothing whatsoever from Novasol. In response to my bad review on AirB&B, another generic message! NEVER BOOK WITH THIS COMPANY.