NOVASOL Danmark Reviews 

Extremely disappointing experience with NOVASOL. I would never book with them again and I strongly advise others to think twice before using their services.

When we arrived, the house was dirty and cold, and we actually had to clean it ourselves before we could properly settle in. To make matters worse, we couldn't even get into the property when we arrived. Trying to contact NOVASOL was an absolute nightmare. After several hours of trying to reach someone and finally getting through, we then discovered another problem: the lock was not working properly, which meant we couldn't securely lock the house when we went out.

The whole experience was stressful, frustrating and completely unacceptable for a company that is supposed to professionally manage holiday properties.

Before leaving, we cleaned the house thoroughly and left it in excellent condition — certainly cleaner than we found it. Despite this, NOVASOL later had the nerve to send us a bill for final cleaning.

I contacted them to dispute the charge and explain the situation, but they never even bothered to reply. Instead of addressing the complaint and taking responsibility for the problems we experienced, they simply ignored it.

The customer service was appalling, communication was virtually nonexistent, and the way this situation was handled afterwards was disgraceful.

I have absolutely no intention of ever using NOVASOL again. Based on my experience, I cannot recommend this company to anyone. Save yourself the stress, frustration and unnecessary problems and book elsewhere.

Nice and large summer house. Good location in walking distance from the wonderful beach and in cycling distance from Gilleleje (approx. 4-5 kms).
Cleaned the house ourselves at arrival because it needed to, and added a number of glasses because there were quite few of them.
The house could do with some maintenance here and there (f.ex. painting, outdoor water accesses, some of the sliding doors in vain).

It's not so much Novasol, but more the house they rent out. The house was clean when we arrived but felt cold with everything hidden away and half the kitchen being empty. Generally, it was a nice house - but renting out a house for a week and longer and not allowing the guests to use the washing machine (that does exist in the house!) is simply not okay. Especially given the fact that there are NO existing laundry options anywhere in Ebeltoft. Would definitely not recommend due to that fact. Novasol should not accept houses without washing machines existing - it's not the Danish norm for a summerhouse.

Det er uheldigt at man ikke kan se TV2 med Apple tv når man er uden for eget hjem.
Mvh Kaj Birch Hansen.

the house is clean, but there’s no space for groceries. There are a lot of leftovers from previous guests, which makes everything way too full. But the house itself is clean

The room was exceptionally clean and well‑maintained. The kitchen and utensils were spotless, and the overall environment was quiet and relaxing, with a lovely garden view and convenient proximity to both the bus stop and the beach.

A couple of minor improvements could enhance the experience further: there was some dog hair on the balcony, the toilet flush tank refills quite slowly, and the towels provided were thinner than expected upgrading their quality would be appreciated.

We booked a villa in Hol, Denmark, for €2,700. When we arrived, the property was significantly different from the pictures shown on the booking site. It was still a construction site. No garden, broken playground equipment. Super dangerous for our little kids.

Even worse, we had no hot water, and the air conditioning, washing machine, dryer, dishwasher, whirlpool and EV charger were not working. No curtains in the rooms and or other materials to protect from the sun (FYI: it was around +30 degrees Celsius)

Novasol Denmark’s support was extremely disappointing. Worst experience ever with a support department. No proactive solution, no urgency and no ownership. We spent hours calling and chatting with them every day.

For three days, the response was essentially: “We understand your issue and frustration, but we can’t do anything right now. We will send someone.” And “Sorry, there is NO manager available, I can only say that someone will come tomorrow”.

We booked this holiday for our family with two young children. Instead, our holiday has been seriously ruined.

€2,700 for a villa that doesn’t match the advertisement and where essential facilities don’t work is completely unacceptable.

DON’T BOOK WITH NOVASOL. YOU WILL REGRET IT.

Update: the reply of Novasol is nominated for the most fake reply. During our holiday, after their reply, we heard nothing from them. Their reply is pure window dressing, just an attempt to look great for other people. To all people: PLEASE BE CAREFULL WITH BOOK A HOLIDAY HOME VIA NOVASOL. AND FOR ALL OUR FELLOW DUTCH PEOPLE, THIS IS BY FAR WORSE THAN BOOKING AT PETER GILLIS ;)

I bought a summerhouse which included a contract with NOVASOL. The measure of red tape, apps and bad customer service is just unbelievable - almost like they are the owners of the house. When you try to call them you get an automated answer machine, and if you manage to get through to them, they offer no real help. Their cleaning company, owned by them, do not polish the 4 windows in the house, and charge 50 USD letting another company do it. Things broken under their management they do not replace. I managed to get through to their main office, who told me it would take close to 2 years to get out of the contract, or else I would have to buy out the contract. In comparison SOL&STRAND and FERIEPARTNER has 1 month notice.

As a house owner I would recommend to avoid this company at all costs. After getting hands-on knowledge/Experience from the company and how the agreements are signed, and how the service agreements are formulated and can only say run...

There is other services out there offering a full-stack solution for owners and guests that are far better than this crap.

Avoid avoid avoid!
If you dont want to end up spending a lot of money and get nothing in return when something actually happens!

We had a terrible experience with a summer house in Sweden that we booked through Novasol. The house was completely filthy, had a defective stove and numerous construction/maintenance defects that made it hazardous for our infant daughter and my elderly parents. We stayed in a local hotel while trying to sort this out with Novasol. They ultimately declined to give us any sort of refund because we didn't follow their company policy and stay in the house while the owner cleaned and made repairs (which we estimate would have taken several days at least). We abandoned our holiday and returned to Denmark. My parents travelled from the other side of the world to spend precious time with their granddaughter, so it was very sad that they had to return after this experience had soured their memories of this time.

After an extensive email exchange with Novasol since our return, their representative has offered us a discount code worth a little under 10% of what we paid for the summer house, which feels very inadequate for what we experienced, but we honestly just want to draw a line under this and move on at this point.

If you are reading this and wondering if you should book with Novasol, I can only say that if you do, be very careful which house you book. If you are unlucky like we have been, don't expect to get your money back.

Overall the house has been very, clean and tidy. Also the service for towels and bed covers shows good quality.
Several tools and pots in the kitchen have been quite dirty though.

Novasol failed to make sure they had a deal with the owner of the holiday house, which they didn’t. We came to France to find the house occupied, and we had to find af hotel for the night.

With initiative from us – not them self – Novasol agreed to pay and let us stay in another house in Provence, but Novasol’s service was with out drive, overview and motivation in terms of our situation. It has been very difficult to get Novasol to acknowledge their responsibility and pay for hotel and restaurant (we had to eat out with no kitchen), and only after much arguing with several from their personel (with no one taking charge) have we received our money.

Provence is fantastic, but don’t ever get Novasol to arrange your holiday. They seem badly organized, they're slow to get things done and seem more to care about profit than their customers and reputation. Ergo: Don't get them to arrange your holiday!

We are currently spending 14 days in a expensive Novasol holiday home in Vrist, Denmark - and based on our experience so far, we can only give 1 out of 5 stars.

The combination of serious defects and an almost non-existent support is simply unacceptable.
Eight days ago, we reported that the fridge is not cooling properly, several areas on the front panel are getting extremely hot and the compressor is running constantly. This leads to significantly higher electricity consumption and extra costs for us, on top of an already very high rental price. Even worse, you can only touch the affected parts of the front for 1-2 seconds before it becomes painfully hot, which in our view is a serious safety hazard, especially for our children. Despite multiple reports, nothing has been fixed so far.

The cleanliness of the house is also far below what you would expect from a so called premium holiday home. The barbecue was completely dirty when we arrived, and overall the house gives the impression that basic cleaning has only been done very superficially, at all. For this price level, this feels disrespectful towards guests.

The situation with the hot tub is particularly frustrating: After a few days, the water clearly turned bad and urgently needed chlorine and proper treatment. We first reported this problem 4 days ago. Since then, we have been told every single day that it will be fixed “tomorrow”. Yesterday, we were even “100%” promised that it would be resolved today - again, nothing happened. In reality, we have not been able to use the hot tub at all for several days, even though it was one of the main reasons we booked this house.

What upsets us most is how Novasol handles these problems. Despite several contacts and even after we pointed out safety and hygiene issues, virtually nothing is being done. It feels as if, once you have paid, Novasol loses interest in you as a guest. From our perspective, this is a complete failure of customer service.

Given the serious issues (defective and potentially dangerous fridge, poor cleanliness, unusable hot tub) and the lack of any effective response from Novasol, we can only strongly advise against relying on Novasol Denmark’s service. We would definitely not recommend this holiday home or Novasol in its current form.

Do not waste your money renting from this company.

We rented a large house advertised for 12 people, with an indoor pool and spa. When we arrived, the pool was so dirty that nobody wanted to use it. The company did not make any effort to clean either the pool or the spa during our stay.

There were also several other issues. The garden umbrella was broken, the refrigerator did not work properly, and far too small for a group of 12 people.

Overall, the property was not maintained to the standard we expected, and we were very disappointed with the experience.

I rented a newly built townhouse outside Vik in Skåne for one week in the summer of 2026. According to the land registry, the property is owned by Bostadsrättsföreningen Vingården 2:9 in Lund.
Four weeks before arrival, after the stay had been fully paid for, I was contacted by NOVASOL and informed that the property owner had withdrawn the property from the rental market.
After reviewing NOVASOL's terms and conditions, I found that they reserve the right to cancel a booking in such circumstances and simply refund the rent paid.
My experience therefore is that a confirmed and fully paid booking through NOVASOL does not necessarily guarantee that the accommodation will actually be available when your holiday begins.
Based on this experience, I personally will not be booking through NOVASOL again.

Thank you for your response. However, saying that you are sorry does not change the outcome for me.
Because my booking was cancelled only four weeks before arrival, the only comparable accommodation available at such short notice was significantly more expensive. Although NOVASOL refunded my original booking, you refused to reimburse the additional cost that I incurred solely because of the cancellation.
You state that such situations are rare. Unfortunately, they were not rare for me, and I was the one who had to bear the financial consequences.
For that reason, my recommendation remains unchanged.

Very dirty rental. All the dishes, the table, and the oilcloth tablecloths are sticky with grease. A lot of mold in the bathrooms and toilets; the plumbing/sanitary facilities are extremely outdated. The dishwasher is broken down, and the toilets are filthy. The bathroom and toilet doors latch with a nail instead of a lock! The mattresses are ancient and uncomfortable.
The outdoor space is just a courtyard filled with parked cars, with absolutely no charm for relaxing or having a meal. A rental to avoid, inconfortable and very expensive
I booked a 3-night stay for 6 people (including my 2 children and their partners) for a wedding, from Thursday evening to Sunday morning. NOVASOL, whom I contacted upon my return, believes I should have notified them during my stay (but we were too busy with the wedding) and has rejected my claim for compensation. NOVASOL is therefore a company to avoid; however, my initial search was done on ABRITEL, which redirects you to NOVASOL at the time of booking. Furthermore, acting in bad faith, they argue that the rental was listed as 'Old Style', which in their view excuses all inconveniences—apparently even the dirt and lack of hygiene! AVOID NOVASOL

On Monday (22nd June) we arrived at the property (FAD754) we booked through NOVASOL and found that the property was in an uninhabitable condition. It had a severe fly infestation, had not been cleaned for sometime, the toilets had urine in them and were black, the bedding was covered in stains, there was pieces of clothing left in the property and near the pool which itself was green with algae. The smell in the property was rancid and seemed to have been locked up for sometime. There was no one to meet us at our agreed time of 4pm, and we were only able to enter the property after a number of phone calls and being told where the keys had been left. We contacted NOVASOL immediately to report the issue and was told that a local representative would phone us. We also sent a WhatsApp message to the number of the local representative and was told that we would need to contact NOVASOL service client, but as it was now after 5pm there was no answer. Given the uninhabitable conditions were unable to stay at the property and had to stay in a hotel which we had to book ourselves. We used the complaints function on the NOVASOL app to place a complaint providing photos. Given the huge issues with the property we were unable to return to it, as it has ruined our holiday which we not only paid £1500 for the property, but also had audacity to charge us an additional €290 for cleaning. This is totally unacceptable and we are looking for a full refund. We have made all attempts to inform NOVASOL as per their rental terms, including emails, complaints form via the app and telephone calls, and have had no response. This is causing us severe distress. If I could I would give NOVASOL a minus rating.

Mr Martin

With relation to the above, thank you for your reply via Emma in Customer Services. I am now looking for an update on our case as agreed in your reply. Our case number is 04774883.

Many thanks

Mr Martin

Novasol Booking ref 10225293
I can't even be bothered reviewing as I have emailed this company several times and got no response.So all I will say is be careful when you book with this company.
Uncaring Unprofessional Dirty house with cockroaches.
Calle Pintor Sobejano Los Alcazares Spain
I have put this review on as I have had absolutely no response from this company via emails. I had a 'chat' experience online with a member of staff where I was told there was nothing that could be done about my complaint. Your response Novasol, is to say you can't find my details even though I have supplied you with my ref number, my name and contact number. So please just be professional and at least consider looking into the problems your house has!

Booking online was easy. The information provide by NovaSol was fine and the place we stayed was nice.
All in all an easy way to book a vacation.

Nice house but no shades to sleep upstairs.
Toilet downstairs is broken and dripping.
Terrible garden that woulde be easy to fix but no gears to do that.
A simple solution is to grow a hedge, cut the Gras and take away the leafs from last year!!!
We have not been sleeping yet but I think we have to sleep downstairs to get some darkness and nice temperature.