NOVASOL Sverige Reviews 

Very nice and cheap cabin in Lønneberga.
There was no wifi and mostly no phone connection.
It was a hassle to find cash for cleaning, linnen and electricity (surprise), since we didnt carry SEK. Would be nice to pay that with card together with rent.

It was very clean, very cosy quiet and calm place. The host is very nice.

The house that we should rent became water damaged, couldn't be there. This things happen, but I thought I was in good hands. Novasol offered a new house (EBI090) and was according to them equal. It was a huge downgrading. Standing in Spain late afternoon in high season with limited options with children and no were to go for the night I had no other option than to go to the offered house. We fled from that house the next day. Ants, no working AC, no wifi, electricity that does not work etc. Had to fight a whole week against Novasol claim department to get my money back. Did I get something more from Novasol, than I am sorry? No! My advice if you go with Novasol, have a back up plan if things goes bad!

4 days before my holyday, I get a call that we can not get the house that i reserved.
They have a norther similar house cheaper but further away from the aria we wanted to visit.
I woot resave information on email.

But the new offered house has non of the facility's that made us buck the first house.
fx not even bedroomed enoth for the number of persons bucked in the reservations.

We bucked a house whit a garden, as weh have kids. we wear offered a house whit no garden but railroad tracks just out site.

I tried to call them back but there is no way to get hold of a person.
The phone system is a maze pressing the reservation number and # but there seams to be no whey true the quote.

Thay refer to there online cancelation option but that dos not work.

My recommendation buck from a norther company.

Very Nice vacation with Novasol in Poland and a beautiful house in Kosakowo.

When something doesn`t work and you try to contact the Novasol company by phone they hang up though you only need to know the rules for the booking you have made and the complications that has occurred The Office in Ystad is always closed and when you try to reach the Swedish Office by phone they just hang up and have no help to offer. They don’t answer on e-mails That`s really bad behavior for a serious company.

Great collaboration. J

False information on the website. The Information of the house gives the suggestion that there is Bedlinen in the house. After the Booking it came out that there is not. So the next day I had to cancel the Booking.
We cannot take all this Bedlinen in our Backpack.
In spite of that Novasol let me pay the full amount for cancelling € 70,-. So I decided never again to book a house with Novasol. I booked another house somewhere else (by the way, with standard free cancelling within 48 hr; in my opinion normal).
I made a complaint; no response.

Friendly and helpful staff in all departments.

The house in general is fine, it is big and bright, but it was very cold when we arrived and we missed one more bathroom, it was not easy to find the key and it was impossible to contact Novasol.

Ok super, star

Novasol canceled our booking and then also canceled the replacement booking while we were already abroad!

We planned to go on a family vacation to Sweden for 2 weeks. Just two weeks before the trip, Novasol canceled the vacation home on us because they made an error. After searching urgently for hours for a new solution that would meet at least some of our criteria, we agreed with Novasol on splitting our trip into two halves, one week here, one week there. During our trip, less than 2 days before the check-in for the vacation home for the second week, Novasol sent me an email canceling on us for the second week. Not providing any alternatives but a refund. Imagine that, how stressed you'd be. We lost half a day (again) during our vacation frantically searching for a decent option for the second half of our trip.

The excuses for the two cancellations are unbelievable. We were traveling with a small child, not providing an alternative hotel / solution just one night before we had to check-out and find a new place is negligent to say the least. Who does that? Novasol is a company with a lot of resources, why would they not even offer a place to stay when canceling on such short notice while a family is stranded with some luggage in a foreign country? I complained about that to Novasol, but there was no help provided.

What were the excuses for the cancellations by Novasol you ask?

1. Novasol canceled the first booking after I called them two weeks before the trip to find out how to find the keys / what the check-in procedure is like. And we wanted to ask if there was any way to rent linens. The Novasol agent asked me to stay on the phone while they contact the owner of the vacation home. A few minutes later, Novasol said they have to cancel the booking because there was a misunderstanding between the owner and a rental company (like Novasol) between the owner and Novasol. The owner never wanted to rent out the home during that period. Crazy unprofessional by everyone involved (owner, middle company & Novasol). If I didn't call about the linens, would we ever have learned about that critical issue before flying to Sweden and standing in front of that property? Would we have been stranded with our luggage in hand and nowhere hours away from a hotel?

2. Novasol canceled the second booking without giving a real reason. The email read
"We regret to have to inform you that the holiday home S35364 won't be available in the period mentioned above.

We are very sorry to no longer be able to fulfil your wishes as planned, however we would normally offer you other options as a substitute. But we are sorry, there is nothing available in the area you wish.

You are very welcome to come back with your own suggestion and we can rebook you, of course at no rebooking cost.

Without a response before noon 12 tomorrow the 22nd, we will cancel and refund the booking. We would appreciate it if you could let us know as soon as possible if you wish to accept this rebooking offer."

An email, not even a phone call. Sent to us late in the day, I noticed / read it after Novasol's support lines were closed for the day. Novasol never responded to my email response. I called them the next morning to figure out a solution and get an explanation for the outrageous behavior. All Novasol could offer was that the (Kosta Lodge) apartment was no longer ready (in a bad state) / available. Please note that Kosta Lodge was recommended by Novasol after Novasol canceled the first booking.

The two weeks in Sweden were great despite Novasol's sabotage. The first week we spent at a Novasol home which was really nice. When Novasol canceled the second time on us, we never wanted to deal with Novasol again and luckily found a great place via Airbnb which turned out wonderful.

We spent almost USD 200 in phone charges due to calling Novasol customer support multiple times. They let you wait about 25min each time in a queue before you get to speak to a person.

We were the first guests in this apartment. Very fresh and with nice materials. The houses are placed a bit outside of Vrbnik and have two wineries and a large wine field next door. Lovely to take a walk or run in. An amazing restaurant (Ulika Grill) next door).
The host (Tin) was super friendly and helpful. Easy to have contact with before and during the stay. His father and brother also helped to clean the pool and to check out. Super nice people!!!
The pool area is nice for the kids to play in and the adults to join the games or just relax. The garden will be even more beautiful when the trees grow up.
The interior is very fresh. Modern kitchen (maybe a micro wave oven would be good to have), two toilets, one with shower and nice bedrooms – all with air condition.
The host had even programmed the TV with all Swedish TV channels for us (totally 2000 world wide channels !!!).

We strongly recommend this living, and maybe we will come back (we almost never go to the same place twice – like to visit new places).

/ Daniel with wife and three kids.

Unusually, they have a number for customer service, which hardly exists nowadays but unfortunately they don't really know anything about customer services. Worst thing when waiting in a phone queue is not knowing where you are in the queue. I had sent off an enquiry about a property which by the way stated in T&C that if they get back to you within 3 days and it's free, the booking will be confirmed and no refunds made. So I waited for a day and 1/2 before I called. Put on hold for 15 minutes, got through to someone and I explained my enquiry but before I even had told my name or given the booking reference, the person excused herself for a moment and then I waited for 5 mins before someone else took the call who didn't know anything about my earlier request. I was told I had to patiently wait for the full 3 days before they could help me. I understand they need to contact the owner for confirmation but to be asked to wait for 3 days! What if I want to make reservations for other properties in the meantime? Tried to call late afternoon on day 3 but was continuously cut off. It's now day 4 and I haven't heard anything. Not impressed! Luckily, I've secured another property which is not managed by Novasol!

Quick response. easy and tidy website to scroll through the different offers.
Payment side also easy to handle. Good job!

Very Good and effective service. I Will be back again with new booking next summer.

The best sites for holiday houses . Recommended

We had booked eight different holiday homes with Novasol in the last 1 ½ years and were always very satisfied. Only once did we have to complain about something but were easily compensated. The website is well structured and invites to browse. Telephone contact with Novasol Norway and Sweden was always very friendly and efficient. On the other hand, we tried to avoid telephone contact with Novasol Germany (where we booked initially). If you want to extend your stay at short notice, which has been the case with us several times, you don't want to listen to Corona cancellation conditions for minutes before getting queued at position 68! The fact that the pandemic is generally dealt with in a much more relaxed manner in the Far North can also be felt in contact with the Scandinavian Novasol branches: no waiting time, no panic, simply efficient, friendly service ...

Good service, all OK, little confusing info regarding opening hours and how/where to collect keys but very friendly and helpful staff

Woundeful house with perfect location by the ses in a small village with some nice restaurants. The host was outstanding, very helpfull when needed but still very discreet.