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Not Just Travel Reviews 

7,528
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly approach, making the entire holiday planning process stress-free and enjoyable. Many highlight the exceptional service, noting how agents go above and beyond to understand specific needs, provide tailored recommendations, and expertly manage all booking details, including complex itineraries and last-minute changes. People appreciate the proactive communication and support provided before, during, and after their trips, ensuring everything runs smoothly. Reviewers frequently describe their holidays as 'out of this world' and 'unforgettable', highlighting fantastic accommodations and well-chosen locations. The ease of the booking process and the quality of the resulting trips lead many customers to repeatedly book their future travel with the same agents.

What people talk about most

Holidays

People report positive experiences with holidays, often highlighting how the service takes the stress out of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the exceptional and personal attention... See more

Booking process

Clients share positive opinions on the booking process, with many describing it as straightforward,... See more

Location

Reviewers mention positive feedback about location, often highlighting ideal accommodations and areas that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gemma Outram organised our cruise after a somewhat late request as not many cabins left but managed to secure a lovely balcony cabin, with on board credit. She did all this whilst away celebrating her... See more

Rated 5 out of 5 stars

The entire process of producing our extensive holiday across 3 countries was made with zero stress and handled so professionally by the fabulous Louise Gallagher. Every detail which included multiple... See more

Rated 5 out of 5 stars

The holiday we had was out of this world. As a single parent traveller, Sarah took all the stress out of planning and booking the holiday, and it was easily the most stress free travel I have ever exp... See more

Rated 5 out of 5 stars

We've booked 2holidays with Natalie Parkin, shes professional in every way. My husband has mobility problems so we need a hotel that has a bath and easy access atound the area and hotel. She came uo... See more


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Cruise Travel Agency
  4. Holiday accommodation service
  5. Travel deals
  6. Travel Insurance Company

Written by the company

We Make Planning a Holiday Feel Like a Holiday! Skip the endless online searching and work with your own Personal Travel Consultant who will: - Create your perfect holiday by understanding your specific needs and preferences - Save you time by handling everything from flights and hotels to insurance and transfers - Secure you exclusive deals, upgrades and extras from over 450 travel brands - Offer flexible payment options including direct debit - Provide complete ABTA protection for your peace of mind As one of the UK's fastest-growing companies (FastGrowth200) and winner of Global Franchise Awards' #1 Lifestyle Franchise and #1 European Franchise, we combine the personal touch with award-winning expertise. Find your local Travel Consultant today and experience hassle-free holiday planning now.


Contact info

5.0

Excellent

TrustScore 5 out of 5

8k reviews

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5.0

All reviews

(7,528)

978 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gemma Poppy Outram

Seamless, easy booking process right through to going on the cruise. Gemma was always available, or got back to me very quickly with any queries.
Communication during booking and right up to date of travel excellent.
Ive booked 4 more cruises through Gemma…highly recommended.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

It just keeps getting better!

Well, that’s now 3 cruises organised by Yvonne at Not just travel. First Iceland followed by France, leading to our lates adventure. An epic adventure around the Norwegian Fjords. An 8-day cruise on a ship that supplied everything and lacked nothing. The scenes were stunning in Norway, leaving us wondering how Yvonne is going to top this one. Thank you again Yvonne.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had the help and support of…

I’ve had the help and support of Elliott for booking a few holidays now and can honestly say everytime has been consistently great service. I appreciate Elliott’s patience and speed to help. Most helpful and reliable. Thanks again for another fantastic holiday experience. Would definitely recommend!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Jemma poppy Outram

Another successful Cruise booked with Jemma who is very helpful and friendly. She is excellent in keeping me so well informed and up to date with regards to the upcoming holiday. Thank you for your homecoming message Jemma

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Honeymoon planning made stress free!

Elliott helped us book our honeymoon to Canada and Mexico and we could not have done it without him! At an already busy time he completely took the stress away with planning everything. Hotels were all amazing and even when there Elliott would check in to ensure we had arrived at the hotels and all was well etc, also booking us into flights (even whilst on his own holiday)! Completely took the stress away from us allowing us to have our dream honeymoon! I don't think we'll ever book a trip without Elliott's help again!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Gemma Poppy Outram

Just returned from a fabulous cruise on P&O Britannia to Iceland. We have booked with Gemma on several occasions and she has always provided us with a cabin we prefer and some fantastic on board credit. Nothing is to much trouble. She also keeps you informed with everything on the lead up to the cruise and on your return.
Thanks again Gemma we are already looking forward to our next one in March

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Erin Newberry finds a gem!

Erin Newberry asked us about our likes and dislikes, favourite holidays and holiday hates, probed, listened and understood. Then booked us a week in an amazing little hotel on the side of a mountain overlooking Etna. The food was amazing, the place exactly what we wanted and the scenery out of this world.
Brilliant way to book a holiday, trumps hours on website and cost no more than booking ourselves, but we would never have found it. Superb.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Yvonne Barker

Yvonne Barker. Thank you very much for all that you have done to make the holiday with our mum super special. Our mum's health has deteriorated making travel challenging. You thought about every little detail and made it really smooth and easy for her right from checking us in for the flights, special assistance, accessible room and being at the end of a phone immediately for a hiccup. This made her bucket list holiday come true. Thank you Yvonne.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Mike Daymond NJT what can we say …

Mike Daymond NJT what can we say from start to finish our trip to Scotland was fantastic, we told Mike what we wanted whiskey Distillery tours for 5 days gave him a couple we wanted to do and told him to pick the rest. He came back with the B&B's the ferry and the taxis to take us there and back to the tours. There is no way we could of planned all that so saved us a headache and everything was perfect, farvto msny drams. If and when we decide where we are going next we will be straight onto Mike thanks again Jane & John xx

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Catherine Peat did a wonderful first…

Catherine Peat did a wonderful first family holiday for us!
We gave her about a weeks notice, stated we had to leave Sunday and return Wednesday, didn't want more than a 2 hour car ride to/from the airport, didn't want more than a 2 hour flight, as had a 2 year old with us! So a pretty difficult task, but we had the most wonderful first family holiday, and was much less stressful than searching endlessly ourselves for our strict list! Thank you so much Catherine

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Chris Noone sorted everything!

Chris Noone made creating the perfect break away for me and my daughter easy.

We wanted a few days in Paris to celebrate the end of secondary school and exams.

Chris found us a perfect hotel, sorted our Eurostar travel and gave use info on things to do and see.

We cannot thank him enough - so much so, Chris is currently busy working on a family holiday for next year!

Would recommend ✔️ 🎉

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Hope and Dean The Getaway Geeks

This was the second trip Hope and Dean aka The Getaway Geeks have booked for us. This time to Poland, Krakow for a city break with 2 tours all included. The hotel they found was in a fantastic location and the breakfast was sublime! We had one problem with one of the tour's and Hope was able to sort it out within a few minutes of us contacting her. We will definitely recommend them to all our family and friends in the future. Thanks again for organising another great trip guys, can't wait for the next one.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Aussie visits UK & Italy for the first time!

Pete and Laurelle Colvin from Not Just Travel helped to organise and book my first ever venture across the ocean, from Australia to the UK & Italy! Their service and friendliness was incredible, as they were ever so patient with my changing requests and ideas, and always provided options to suit my needs. The trip was incredible and their advice on destinations and accomodation, invaluable. As someone who has never travelled so far from home, their recommendations based on local knowledge and vast travelling experience were truly what made this trip feel like the relaxing holiday it was.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Adventures in Europe

Thank you to the wonderful Zoe Harmer for organising a once in a lifetime experience for myself and 2 teenage kids. All she had to go on was a very rough plan of where I thought we wanted to go, how long we had, how we wanted to travel and not a huge budget to be working with! The end result totally created by her was 2 week’s interrailling through Europe with fabulous cities to visit, convenient hotels and easy travel plan. Highly recommend the trip, and her!

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Definitely recommend! Thank you Simon for making my 30th birthday trip in Milan & Lake Como so memorable! Booking multi destination holidays can be difficult to align but you made the trip run seamlessly - and took pressure off my husband's busy schedule as you took the brief & made the most special surprise holiday!

Simon has also made booking our 3 week honeymoon (Nashville - Miami - Caribbean cruise - Antigua) an enjoyable and stress free experience & we cannot wait for this later this year.

We looking forward to booking many more trips with you in the future 🥂 ☀️

12 June 2026
Unprompted review
Rated 5 out of 5 stars

New Zealand Family trip

Linda Robertson organised our travel (family of 4 with 2 young kids) to New Zealand in February this year and took away all the hassle of looking at flight routes etc. She gave brilliant advice and really helped us plan the trip.
Then came the Middle East disruption 2 days before we were due to fly home. Linda was incredible at sorting us out, dealing with agents/airlines and keeping us informed; she was always just a phone call/message away and always responded quickly when we needed her. In an incredibly stressful period of our trip she was the calming point we needed. Her efforts got us home safely also allowed the boys to visit another continent en-route, so they were happy!
I cannot recommend her highly enough for using for any holiday/trip needs you might have. An absolute star who went above and beyond for us.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Tally organised the most amazing trip…

Tally organised the most amazing trip to Malaysia for us, and we honestly couldn't have asked for better service. Returning to Penang, where I was born, with my grandchildren was such an emotional and unforgettable experience. Every part of the holiday was planned perfectly, allowing us to simply enjoy making precious family memories together.

Tally's communication and personal service were exceptional. She regularly checked in to make sure everything was going smoothly, which gave us complete peace of mind throughout our trip. Nothing was ever too much trouble, and it was clear she genuinely cared about making our holiday special.

Thank you, Tally, for helping us create memories that will stay with our family forever. We would recommend you to anyone looking for a personal travel consultant. 100% recommended!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Tally organised our trip to Malaysia…

Tally organised our trip to Malaysia from start to finish and we couldn't have asked for better service. Everything was planned perfectly, and she was always on hand to answer any questions and make sure everything went smoothly. It made the whole experience completely stress-free. We had an amazing holiday and would highly recommend Tally to anyone looking for a personal travel consultant. Thank you again – 100% recommended!

4 July 2026
Unprompted review

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