Travel Counsellors Reviews 

25,899
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 13,531 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the friendly staff is extremely helpful, professional, and always quick to respond to any questions or requests throughout the planning. People really appreciate how easy and stress-free the entire booking process is, as agents expertly take care of all necessary travel details like flights and transfers. Some reviewers were happy with how remarkably quickly last-minute trips and complex travel arrangements were seamlessly handled. Consumers also noted that dedicated travel advisors consistently went above and beyond to provide wonderful personalized recommendations and ensure truly memorable holidays for families.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their exceptional organization and... See more

Holidays

Users describe positive interactions with holidays, highlighting how agents take the stress out of planning... See more

Service

People report high satisfaction with the service, noting that travel counsellors listen carefully to... See more

Booking process

Consumers find booking process to be positive and stress-free. Reviewers frequently highlight that travel... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenny listened to exactly what I wanted and organised everything quickly and efficiently. I didn’t have time to arrange my past two trips myself and she took the admin burden off my shoulders. She did... See more

Rated 5 out of 5 stars

This is the 3rd holiday we’ve booked through Helen and Travel Counsellors. This was a very much last minute holiday and within a few hours Helen has the flight and our resort booked- with plenty of op... See more

Rated 5 out of 5 stars

A fairly short notice holiday, our 1st time to Madeira. Our travel counsellor booked our flights, transfers and helped to choose the perfect hotel for our break. Everything went perfectly and we had t... See more

Rated 5 out of 5 stars

We went to Sean at travel Counsellors for the first time having not used a travel agency for a very long time. Sean helped put together our dream holiday to South Africa and gave us lots of options an... See more


Company details

  1. #2 of 205 best companies in Travel agent
  2. #2 of 37 best companies in Cruise agency
  3. #1 of 52 best companies in Cruise Travel Agency
  4. #1 of 41 best companies in Holiday accommodation service
  5. #1 of 22 best companies in Ski holidays
  6. #2 of 145 best companies in Tour operator

Written by the company

At Travel Counsellors, we are more than just a travel company - we are a community of caring professionals dedicated to creating extraordinary travel experiences. Whether that’s when we’re crafting personal travel itineraries for our leisure customers and corporate clients, supporting our Travel Counsellor business owners to show care and outstanding levels of personal service to their customers, working positively with our supplier partners, or by simply, looking after one another, within our people-powered, globally connected community. Our innovative and fast-growing technology platform enables the human connections our Travel Counsellors create every day. Now numbering over 2000 Travel Counsellors in six countries, our community is growing but we continue to deliver the personal touch, aiming to make each interaction with our customers, our partners and each other, feel special. We recognise that travel is both a privilege and can be used as a force for good, not only for the purposes of education, experience and, of course, enjoyment, but to support the communities across that globe that we travel to and work within. Our aim is to continue to create a diverse, open, and inclusive community here at Travel Counsellors, where memories are made daily, and where people – our TCs, customers, clients and colleagues – beat at the very heart of everything we do. Travel Counsellors is the proud winner of a 2020 Queen's Award for Enterprise in International Trade, Best National Travel Retailer in the 2022 British Travel Awards, TTG Top 50 Luxury Travel Agency of the Year 2024, TTG Top 50 Business Travel Agency of the Year 2024 and listed in the Sunday Times Best Places to Work 2024, supported by WorkL.

Written by the company


Contact info

  • Travel Counsellors is based in the UK, Ireland, the Netherlands, Belgium, South Africa, UAE , United Kingdom

  • www.travelcounsellors.com

5.0

Excellent

TrustScore 5 out of 5

26k reviews

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5.0

All reviews

(25,899)

12,570 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service start to finish

Emma was fantastic from the very beginning when we booked this amazing holiday to Mexico.
She was on hand all the way, and took care of everything which allowed us to totally relax and enjoy the holiday. Would highly recommend to anybody wanting to book a vacation!!!

21 August 2026
Rated 5 out of 5 stars

Fabulous Holiday

Mairi Burrow, our Travel Counsellor, listened carefully to all our requirements and found us the perfect hotel! Nothing was too much trouble for her and she made.the whole.booking experience easy.
The hotel was amazing and we will definitely return.
Our airline was changed on our outgoing flight which was no big deal. We were informed about the change and Mairi supported us with a claim.to recoup the money we'd paid to book our seats.
Will always use Travel Counsellors and would recommend Mairi Burrow to others.

15 August 2026
Rated 5 out of 5 stars

Jungle Dreams

Kevin listened and provided everything we asked for and more!
Great communication and put us at ease.
The holiday exceeded all expectations and will look forwarded to working with Kevin again.

18 August 2026
Rated 5 out of 5 stars

Katie is brilliant

Katie is brilliant. She is so helpful. We let her know where we want to go and when, and she will provide options and recommendations. If we want a quick break, Katie will come back with suggestions etc. When we have had the odd issue on holiday, she takes ownership and deals with it quickly.

1 September 2026
Rated 5 out of 5 stars

Really great service from Andy

Wow Andy has been amazing in arranging a few big special holidays for us over recent years! Nothing is ever too much trouble, he’s so quick at responding to any queries and really wants to ensure you have the best holiday! It’s so reassuring to know he has everything organised and in hand and he knows so much about all the places we have been to many with first hand experience. Just back from one of our best holidays ever! Looking forward to more thanks again Andy. Zoë and Darren Lomas

28 August 2026
Rated 5 out of 5 stars

Best holiday

Amazing experience and could not recommend Sam and jasmine enough. They made the entire experience so easy and comfortable. We had the best holiday and will definitely be booking with them again.

27 August 2026
Rated 5 out of 5 stars

Amazing holiday experience!

A huge thank you to Natalie for organizing our fantastic holiday! We got back recently and had the most wonderful time - honestly still recovering from how good it was!
Everything was planned to perfection, from the location and flight times right down to the car arrangements. We really don't think we could have put together such a great trip on our own. The boat journey was definitely a highlight and something we'll remember for a long time.
We're so glad we chose to have our holiday planned for us - it took all the stress out of organizing and let us just enjoy every moment. Would highly recommend to anyone looking for a hassle-free, brilliantly planned getaway!
Thanks again, Natalie, from all of us! 😊

29 August 2026
Rated 5 out of 5 stars

Wonderful personal service from…Natalie Varley

Wonderful advice and booking from Natalie. We were struggling knowing where to go with 2 teenagers that wanted different holidays, one relax by a pool and one wanted to go out and see some historic sights. Natalie recommended Malta witch ticked all the boxes and recommended a fabulous hotel, which suited us down to a tea. Thank you

21 August 2026
Rated 5 out of 5 stars

Honeymoon of our dreams

Lucy was amazing from start to finish, tailored the package to suit our needs and nothing was left unthought of.
Lots of little special touches on the way made it a truly amazing experience. Will be using Lucy again and highly recommend xxx

26 August 2026
Rated 5 out of 5 stars

Just back from a Fabulous holiday to…

Just back from a Fabulous holiday to Fuerteventura booked by our Travel
Counsellor Nick Webster. Everything went as he planned, flights, private transfer and hotel all absolutely spot on.
We are a family group of three generations, I have mobility issues and we had two children in our group. Nick arranged assisted travel, and transfer with easy access onto it as I struggle with steps. We always use TC to arrange our holidays, the personal care we receive and knowing there is always someone at the other end there to help should you need it. Even when they are on their own holiday they still make sure you have contact for other counsellors, by far the best agency we’ve ever used! Looking forward to booking our next trip with Nick.
Thanks again to TC for everything
Kind regards Eileen Goodman

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

This will be my 3rd time using Travel Counsellors
Easy and constant accessibility, options galore to choose from to suit your budget.
It just makes travelling so easy and worry free.

7 September 2026
Rated 5 out of 5 stars

Magical trip to Italy

Just returned home after 2 weeks in Italy. Absolutely fantastic trip thanks to Pete Whitehead and Travel Counsellors. It was our first trip to Italy and it was my wife's 50th so I wanted it to be extra special, I discussed locations of Florence, Venice and Lake Como with Pete and he did the rest. He provided various options of hotel / B&B in each location and arranged all the flights and train travel. It was seamless and an experience we will never forget. Pete was recommended to myself by a friend who has used him a number of times and i wasnt disappointed. I definitely recommend this company and will be using again. Thankyou

22 August 2026
Rated 5 out of 5 stars

Excellent service once again from…

Excellent service once again from Collette at Travel Counsellors. We had a wonderful week in Majorca. We couldn’t have asked for a nicer hotel and scenery for a relaxing break. Collette always goes above and beyond to find the perfect holiday that is hassle free. Would recommend 100%. Thank you once again.

29 August 2026

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