Money Expert Reviews 

31,740
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 6,169 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the incredibly friendly and patient staff who always take the extra time to explain various utility tariffs clearly without using confusing technical jargon. Many people are truly pleased with how wonderfully simple the entire switching process feels and deeply appreciate the noticeable monthly savings on their household energy bills. Some reviewers were not happy with overly pushy agents and felt rather rushed into making quick decisions regarding new contracts. A few customers also mentioned unexpected problems regarding incorrect tariff terms, higher bills than initially estimated, or difficulties reaching customer support afterward.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, extensive knowledge, and... See more

Customer service

Customers had positive experiences with customer service, highlighting friendly, clear, and efficient... See more

Service

Clients share positive opinions on service, noting that staff make changing energy contracts really easy and... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings and better... See more

User experience

Users describe positive interactions with user experience, highlighting how simple and efficient the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made everything very simple, really helped me as a senior citizen-coming on 80, who was always blinded by science with all the bumf thrown at me by other companies,ie BT ,Virgin Sky etc . Mustaf... See more

Rated 5 out of 5 stars

Having had a ridiculously high quote for renewing my electricity I wanted help in finding and changing to a better deal. I emailed and then was contacted by telephone by Isaac who detailed everything... See more

Rated 5 out of 5 stars

The team were clear about their purpose, explained things clearly and took the trouble to help me use the technology involved. Finally explained there would be an increase in my monthly payment to the... See more

Company replied

Rated 5 out of 5 stars

I received a call from Money Expert following an internet search for a joint fuel deal. Although I thought I’d tracked down the best deal myself ME found a better price for a longer term which suite... See more


Company details

  1. #18 of 43 best companies in Energy supplier
  2. #19 of 41 best companies in Price comparison site

Written by the company

For all your money, utilities and insurance needs, look no further than Money Expert - your home for free advice and comparison services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32k reviews

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4.6

All reviews

(31,740)

5,644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a chat with Lee in Nottingham

Had a chat with Lee in Nottingham, he was very knowledgeable, didn't come across pushy and salesman like which is always nice! Signed up and will hopefully make a good annual saving!

6 September 2026
Rated 1 out of 5 stars

I was lied too and been put into a…

I was lied too and been put into a difficult situation where I now need to sort out leaving the company. Free shopping vouchers, which you are actually paying for because the new bill is extortionate.

25 August 2026

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