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Winn Group Reviews 

18,437
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,716 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally patient, professional, and thorough when explaining every step of the process. Many consumers also mention that the team provides wonderful support and reassurance during difficult moments following car accidents. Some reviewers were not happy with communication issues and felt that certain claim arrangements were mishandled by the team. A few customers also noted difficulties regarding documentation, slow responses, and frustrations throughout the resolution process. However, most individuals still appreciate the overall guidance and efficiency provided during their cases.

What people talk about most

Staff

Customers had positive experiences with staff, describing team members as exceptionally helpful, patient, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting how representatives take time to... See more

Service

Customers consistently note positive experiences with service, describing the process as quick, professional,... See more

Claim

People report positive experiences with claim handling, frequently praising supportive staff members who... See more

User experience

Reviewers highlight positive aspects of user experience, noting that staff members are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang Winn Solicitors after my car was damaged while parked in a car park and spoke to Lucy Wilson. She was absolutely lovely and so helpful from the start. She took her time to listen to what... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful and efficient staff. Chloe Foster was of great help to me in processing my claim, being both knowledgeable and reassuring in what was to me a very difficult situation. The claim... See more

Company replied

Rated 5 out of 5 stars

My experience today was very positive. Scott.C, was a great help; explained everything clearly and answers all my questions. He's calm manner made the whole stressful experience a lot easier and took... See more

Company replied

Rated 5 out of 5 stars

In what was a stressful situation for me, Sophie Nugent the agent for Winn Assist was calm, professional and informative. Taking time to explain the processes and even putting me through to James in... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Law firm
  4. Lawyer
  5. Personal Injury Lawyer

About Winn Group

Written by the company

The One-Stop-Shop for Accident Management

Winn Solicitors are the national specialists in handling non-fault road traffic accidents, accidents at work and accidents in public places. We help thousands of customers who have been injured or inconvenienced to make a non-fault accident claim every year.

Are you one of the 54% of people who don't have a Will?

Winns has a dedicated team of legal specialists, with decades of experience in handling the legal processes surrounding future planning and the settling of financial affairs following the passing of a loved one.

Whether you need help with claiming compensation, or planning for the future, Winns is here to help.

Winn Solicitors

Written by the company

Accident Claims
Our experienced team provide legal support for anyone wishing to make a non-fault claim following an accident at work, on the road, or in a public place. As one of the country’s leading claims management companies, Winn Solicitors takes care of your no win, no fee claim from start to finish, utilising in-house legal experts to guide you through the process.
Wills, Probate & Trusts
We offer a range of services and expert advice for Wills, Probate, Trusts, and Lasting Power of Attorney. Our specialist team of legal professionals offer a diligent, compassionate, and experienced service that can support you through the whole process, whichever one you may be embarking on.
Dispute Resolution
When a legal dispute arises, you want the reassurance that comes with expertise, knowledge and experience in the matters at hand. The team at Winn Solicitors has prominent, industry-leading staff who are well-versed in handling dispute resolution cases, understand the requirements of each case, and have a track record of delivering successful outcomes for clients.

Contact info

4.8

Excellent

TrustScore 5 out of 5

18k reviews

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4.8

All reviews

(18,437)

2,445 reviews in the last 12 months

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Rated 5 out of 5 stars

My first experience with Winn Group & Natalie C

When I got forwarded onto Winn Group it was Natalie C who answered the phone and she was very friendly, but also thorough making sure I understood everything and answered all of my questions, the service she provided was excellent for me and I have no complaints with Winn Group in regards to this call, thank you.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful experience today after…

Very helpful experience today after someone bumped my car. I spoke to Joshua Cohen who couldn’t have been more helpful. He talked me through everything and arranged for the damage to be repaired and organised a courtesy car. Very impressive service.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and knowledgeable Very polite…

Helpful and knowledgeable Very polite and patient

4 November 2026
Winn Group logo

Reply from Winn Group

Dear Matt

Thank you for the five-star rating. We are pleased to hear that our team provided you with polite, patient, and knowledgeable assistance. Your feedback is greatly appreciated.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

Excellent service

I dealt with a lady called Eklessia she was very polite and professional, and helped me with everything, excellent service

4 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Parminder

Thank you for taking the time to rate our services.

We are pleased to hear that you received polite, professional, and helpful assistance throughout your experience. Your positive feedback is much appreciated.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

Bradley was very friendly and…

Bradley was very friendly and professional throughout the phone call. He explained everything clearly and was very informative. I really appreciated his helpful and polite approach.

30 October 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Sima

Thank you for the feedback after using our service.

The five-star rating is much valued.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

Excellent service

Chloe was well spoken, clear, efficient and was happy to answer and talk me through any queries I had on the matter.

3 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Sam

Thank you for the five-star rating. We are pleased to hear that you found our team member to be clear, efficient, and helpful when answering your queries.

Kind regards
The Winns Online Teams

Rated 5 out of 5 stars

Wonderful, professional and fast service.

The wonderful lady named Cindy that dealt with me this evening was extremely helpful, professional and compassionate. Cindy made sure that i was comfortable with the conversation and that i understood everything that has been said and that will happen. Cindy also ensured i knew everything that i needed to do and follow up with after our call.

I could not recommend this person enough, this was my first time using this service and making a claim and i feel as if a weight has been lifted, very impressed and happy.

Give this lady a raise!! She deserves it!

3 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Jack

We're pleased to hear our team provided clear guidance and support during what can be an overwhelming process. We'll be sure to share your kind feedback with the staff member who assisted you. Thank you for taking the time to leave a review.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

Alex mcintosh

Hi , I would just like to say how well I was looked after by alex mcintosh , such a lovely lady, she really is a credit to winn solicitors,
Alex went above and beyond to help me through this stressful time of my 1st time having to deal with an accident .
She helped explain things to me and made me feel at ease knowing the best way to deal with things and helping me to try understand it all as it can be very overwhelming.

So thanks again alex keep up the amazing work you are doing , again you are a credit to the company , if the rest of your team are like you then winn are very lucky to have staff so lovely and helpful providing their service

Many thanks john

29 October 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear John

Thank you for your kind feedback. We're pleased to hear our team was able to support you and explain the process clearly during a difficult time. We'll be sure to pass your comments on to the team member who assisted you.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

GEMMA BROWN

Big shoutout to GEMMA BROWN , for helping me through the whole experience , she was very patient throughout the whole process, apart from being being best at her job , she is also a humble and a kind person, she’s a important asset to the company. And I wish u a great day .

Thank you again ,

2 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Kuldip

Thank you for taking the time to share your feedback and for the five-star rating.

We appreciate your kind words and thank you for choosing our service.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

Very calm in talking and explaining…

Very calm in talking and explaining every words

3 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Customer

We appreciate your five-star rating. It is wonderful to hear that our team was patient, clear, and thorough when explaining things to you. Thank you for sharing your feedback.

Kind regards
The Winns Online Team

Rated 4 out of 5 stars

I had a good experience talking to…

I had a good experience talking to Chloe Foster. She explained everything very clearly.

2 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Mr Akram

We are delighted to hear that you had a positive experience and found the explanations provided to be clear and helpful. Thank you for taking the time to share your feedback and for giving us a great rating.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

I just want to say Lucy was very kind…

I just want to say Lucy was very kind and explained everything, answered any questions i had and reassured me in regards to any queries of the case, so thank you for that, she is a credit to your team.

2 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Adela

Thank you for taking the time to share your lovely feedback and for awarding us a five-star rating.

We are delighted to hear that you felt well-supported and reassured, and that all of your questions were answered clearly during your communication with our team.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

Following the call i had with kerian…

Following the call i had with kerian steel answering some of my queries he came across very helpfull and understanding and was able to help me out

2 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Jake

Thank you for the wonderful five-star rating. We are delighted to hear that our team member was helpful, understanding, and able to resolve all of your queries during the call. Your feedback is greatly appreciated.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

Great experience and no complaints

Great experience and no complaints. Would recommend. Also Alexander Mcintosh was great helped me thoroughly.

2 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Shahadoth

Thank you for the five-star rating and for recommending our services. We are pleased to hear that you had a great experience and received thorough assistance from our team member. Your positive feedback is greatly appreciated.

Kind regards
The Winns Online Team

Rated 5 out of 5 stars

Sadie was happy cheerfull an very…

Sadie was happy cheerfull an very helpful thanks agin

2 November 2026
Unprompted review
Winn Group logo

Reply from Winn Group

Dear Charlie

Thank you for the five-star rating. We are pleased to hear that our team member provided such a cheerful and helpful service during your interaction. Your feedback is greatly appreciated.

Kind regards
The Winns Online Team

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