What Katie Did Reviews 

181
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful authentic vintage designs, and wonderfully comfortable fit of the garments that always arrive promptly. Consumers often emphasize that the staff is very responsive, providing wonderful customer support and clear guidance for any sizing questions. Some reviewers were not happy with specific sizing or delivery delays, noting occasional issues like uncomfortable materials or unexpectedly long shipping times. A few other people also felt that product returns and exchange policies were rather restrictive when trying items outside the standard return period.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the outstanding quality and... See more

Quality

Reviewers express strong satisfaction and delight regarding the exceptional product quality. Consumers... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that items arrived promptly and... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting superb assistance with sizing questions... See more

Service

Clients share satisfaction and positive opinions on service. Customers consistently highlight the fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ordering was easy and painless. The shipping far faster than expected. But what was bought far exceeded expectations even today over a year and a half later. The owner always marvels at how long t... See more

Rated 5 out of 5 stars

Beautiful stockings that suits my vintage wardrobe perfectly no matter what colours I'm wearing. I think I actually have a full set of coloured seamed stockings now and I always get comments on how l... See more

Rated 5 out of 5 stars

I was lucky enough to go for a fitting and I’m over the moon with my Glamour Merry Widow corset. It was such a special experience as thy fitting me just before Christmas, I was able to explore other s... See more

Company replied

Rated 5 out of 5 stars

First of all, the customer service. Buying underwear in a sizing system I'm not used to was a bit tricky. But everything fit perfectly, including the bra. Everything feels well-made and good quality... See more


Company details

  1. #6 of 33 best companies in Lingerie shop
  2. #19 of 35 best companies in Vintage Clothing Shop

Written by the company

What Katie Did is a world-renowned British brand creating exquisite vintage-inspired lingerie and fashion since 1999. As one of the leading brands in our niche, we take great pride in our legacy of crafting pieces that capture the glamour, elegance and beauty of eras past. Our iconic designs have graced the covers of prestigious magazines like Vogue and Harper's Bazaar. What Katie Did creations are also regularly featured on stage and screen, from West End theatres in London to Broadway shows in New York and Hollywood films. While we've grown to be internationally recognized, at heart we remain a small, close-knit company. Everything, from design to production to shipping orders, is done in-house by our dedicated team. Providing personalized customer service and building relationships with our valued customers is extremely important to us. We welcome you to share your experiences with What Katie Did here on Trustpilot. Your feedback is immensely valuable in helping us continue to provide the highest quality products and service. Whether you have purchased from us for years or are a first-time customer, we would be delighted to hear your honest thoughts. Thank you for supporting our small business and our passion for vintage-inspired fashion!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(181)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent OTR option

Even as a newbie in the world of corsets, my Extreme Vamp (28") is the first garment I've purchased where the quality of its construction truly impressed me.
The fit is true to the sizing chart, the silhouette is stunning, and it laces up really smoothly!

26 August 2026
Rated 5 out of 5 stars

Glossy tights in Cava

Bought Glossy tights in Cava. Great fast service The team were very helpful in answering questions about the tights before I bought them. I have since ordered some more items Very pleased with the quality

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Classy and elegant lingerie that makes one feel special

I've bought various pieces of lingerie from ' What Katy Did ' and I was really impressed with them. Among my favourite pieces is the Black Bullet bra. ( I also purchased it in cream). This is such a good bra, it always looks great and feels wonderful on. I love how the straps are placed as I can wear tops that show of my shoulders and the straps stay hidden. Well designed, it never fails to impress me. The quality of these bras is also really good as they do take a lot of wear and they're very easy to launder. The service from the company was excellent, the items arrived very promptly as described. . From my experience I would definitely recommend What Katy Did lingerie if you're looking for something really special.

21 August 2026
Unprompted review
Rated 4 out of 5 stars

Great quality stockings

I absolutely loved the color of the vanilla stockings...it's not too yellow, which is my problem with a lot of skin colored stockings. I wish you would make more vanilla toned or cool toned stockings in general like gray, taupe and dark grey. Because the mesh stockings have a wonderful quality. I think they are very sturdy and also they are somewhat tight on the ankle which is perfect for work because it gives this feeling of support stockings. The grey RHT stockings have a lovely feel and color but they can be a little tight on the thighs...I bought mine a bit bigger so that they would fit. I also bought the cava sheer stockings which also have a lovely feel to them but the color is a little to warm for my taste. I'm gonna wear and love them anyways of course. I didn't like the fit of the waist sincher garter belt I bought because it's too tight on the hips but too loose on the waist. Overall I can say that I absolutely adore the craftsmanship of WKD especially regarding their stockings, which I will buy more of in the future.

3 August 2026
Rated 1 out of 5 stars

I ordered the pantie corset and am…

I ordered the pantie corset and am still waiting for it. That was weeks ago. I have sent an email but no one bothered to answer. Not good.

4 August 2026
Unprompted review
What Katie Did logo

Reply from What Katie Did

We're very sorry to hear that you've been disappointed and apologise for the frustration this has caused.

This item was ordered on pre-order, and we clearly display estimated restock dates on the product page, during checkout, on the order confirmation, and we also send a follow-up email to make sure customers are aware that their order will be dispatched once the item arrives. However, it's clear that in this instance we didn't make the information obvious enough, and we're sorry for that.

We have also checked our records and are unable to find any correspondence from you regarding this order, but we are always here to help and would have been happy to assist had we received your message.

Your order is due to be dispatched as soon as our next delivery arrives. If you would prefer not to wait, please contact our customer service team and we'll be happy to arrange a full refund.

Kind regards,

Katie

Rated 5 out of 5 stars

Will buy again

First of all, the customer service. Buying underwear in a sizing system I'm not used to was a bit tricky. But everything fit perfectly, including the bra.
Everything feels well-made and good quality to reasonable prices.

27 July 2026
Rated 5 out of 5 stars

Superb customer service

Superb customer service, especially handling sizing questions and returns. Really good quality garments and their stockings are the best out there.

27 July 2026
Rated 5 out of 5 stars

Wedding dress cincher

A vintage dress seller I'm buying my wedding dress from recommended their waist cincher and I'm thrilled with it. Also the customer care team were so quick to get back to me

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Peach Bullet Bra

I ordered the Peach bullet bra & it is WONDERFUL! Lovely quality & beautifully made. I was a little nervous about the sizing as I'm from the U.S., but it fits beautifully!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

All i can say is “Wow”

All i can say is “Wow”! Every step of my shopping experience was clear, easy, detailed and tremendously quick. The variety of items available, in every size possible is a rarity in this market. For my first time shopping WKD, I’m stunned. Shipping to US was phenomenally quick and beautifully packaged. I cannot wait to shop again. Oh, and I reached out to Customer Service and the response was quick and personalized just for me. 10/10 across the board. ❤️

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Great little business

Great little business. Friendly and helpful and fantastic products which are absolutely worth every penny. The bra I bought fitted perfectly and looks amazing. Very happy customer.

29 June 2026
Rated 5 out of 5 stars

Only the best in all respects !

Shipping while some seek to turn buying outside the US into a circus and a lousy one these folk have to the best and beyond of their abilities made it as painless as possible. There merchandise is second to none at any price. The quality likewise the same second to none and at a fraction of the costs of many. But the fit, if you dont know the exact size the charts put you spot on that's great but you will love better once you try it on. It fits! Yes ! But their stockings ,not always in stock in everysize and every style or every color so plan a bit ahead but once you get them well any wait is unquestionably worthit. They fit and that's all truth. No one size fits all these actually fit you. No waist bands nor top bands that dig and seem like they were made for someone two sizes smaller. And durable, these have outlasted even some of the most expensive stocking on the market. While this "stuff " is slightly more than discount brands its life will leave you wondering why you haven't tried it before.

4 February 2026
Unprompted review
Rated 2 out of 5 stars

The delivery was smooth, the bra disappointing

The delivery was smooth, but the quality of the bra and sizing was disappointing. I have ordered 32D (my usual size) and it was too small, I’ll need to wear it with an extender. The material is itchy and uncomfortable to wear:(

16 June 2026
Unprompted review
What Katie Did logo

Reply from What Katie Did

Thank you for your review. We're pleased that your order arrived smoothly, but we're very sorry to hear that you were disappointed with the fit and comfort of one of the items you received.

We provide detailed sizing information and garment measurements on our product pages, as vintage-inspired lingerie can fit differently from modern styles. Comfort is also very personal, and individual experiences can vary.

As your order was only recently delivered, please do contact our customer service team if you'd like assistance. We'll be happy to offer fitting advice or discuss the options available if the item isn't right for you.

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