Ouh La La Limited Reviews 

2,390
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 410 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally wide selection of beautiful products, premium quality materials, and the genuinely helpful, professional service provided by the team. Consumers also mention that items arrive promptly, are beautifully wrapped, and that navigating the online ordering process is always simple and straightforward. Some reviewers were not happy with delivery times, noting that shipping can occasionally take longer than expected and requires patience. A few other people also felt that sizing can sometimes be tricky to figure out or that communication could be improved during busier periods.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of the... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping and well-wrapped packages that... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the condition and... See more

Service

Clients share positive opinions on service, highlighting friendly, efficient, and prompt assistance.... See more

Order

Customers consistently note positive experiences with order processes, highlighting the easy website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I must admit to buying all my bras from Ouh La La . The selection of brands is fantastic and the delivery is prompt . I recently had a problem with a lost delivery , thankfully it was only 1 item but... See more

Rated 5 out of 5 stars

Excellent customer service from Ouh La La. Goods arrived promptly, well wrapped and tracked delivery via the Post Office. Such a wonderful selection of lingerie, nightwear and swim wear with matching... See more

Company replied

Rated 5 out of 5 stars

I was measured professionally for the correct size bra and I've been a loyal customer ever since, buying the same size at Ooh LaLa for 10 years. (I thought I was a 38 D but found out I am a 40G which... See more

Company replied

Rated 5 out of 5 stars

I inadvertently left out the house number on the address for my order and the Royal Mail returned it to sender. I contacted the sales department and even though it was my own fault, my problem was sol... See more

Company replied


Company details

  1. #10 of 33 best companies in Lingerie shop
  2. #18 of 36 best companies in Swimwear shop
  3. #22 of 53 best companies in Underwear shop
  4. #95 of 249 best companies in Ladies' clothes shop

Information provided by various external sources

Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,390)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, able to speak to a person

Placed order, wasn’t sure of the delivery timescale. After a few days, I rang to enquire, I spoke to a friendly, helpful lady and was told my purchases were going in the post that day, I received them the next day, perfect and well wrapped. I shall definitely order from here again.

20 August 2026
Rated 3 out of 5 stars

Dropshipping not 'in stock'

I indicated the order for post surgical product was urgent, I paid additional postage, item marked 'in stock'. Checking back now, is only two layers of clicks down re delivery that it says item 'may' take up to 5 days to be dispatched. The item was what I needed but the website term 'in stock' is misleading; in terms of impact on delivery time and on such an item it's really below par, and customer service was mediocre at best. This is drop shipping and should clearly set expectations of such on the item's description.

20 August 2026
Rated 5 out of 5 stars

cotton, a dying art.

You have no idea how hard it is to find a cotton bra in this ere of mixtures. They are well made and I wish I could get them in black.

20 August 2026
Rated 5 out of 5 stars

Personal touch

I must admit to buying all my bras from Ouh La La . The selection of brands is fantastic and the delivery is prompt . I recently had a problem with a lost delivery , thankfully it was only 1 item but the customer service team were amazing and have replaced the lost bra with no hesitation. I cannot praise them highly enough and certainly wouldn’t dream of shopping anywhere else ( no need as they have practically everything)
Well done Ouh La La , keep up the great work

11 August 2026

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