RIHOAS Reviews 

The items I order are good quality and delivery service is great.

While my online experience on the Rihoas shopping platform was great, as this is my third order placed, I must say that my last order that was placed in September, had me a bit disappointed. I’m not sure what controls are in place for deliveries if any, but my last order was not delivered to my door, it was thrown on the floor in the lobby of my building. I was fortunate enough that day to pass by and I saw the package on the ground, and after checking the details, realized it was mine. I did not receive a call prior to delivery, or any updates that the package was on its way or I would’ve looked out for it. I love the clothes that I get from Rihoas but as I mentioned earlier, I don’t know if anything can be done about the delivery process to avoid occurrences like this.

My dress was ordered easily. The item has yet to be received therefore I withhold full opinion on this retailer. Hopefully when the item is received it will be in excellent condition.

The quality is 100% beautiful. Small problem with sizing which was my fault, but they were quick and easy to deal with and get it fixed. I would confidently purchase from them again, I am in Australia and we appreciate quality bathing suits.
Thank you, I am a happy customer

Wrong sizes and ridiculous return frees and they will not create a return label for you. Literally go anywhere else for clothes they are based in Hong Kong, cheap material and sizing doesn't match the sizing chart

Easy ordering process and quality swimwear! All pieces fit me perfectly and looked good.

Everything was great buy I had to wait almost a month for my order to arrive.

The dress is high quality

Very easy good clothes

Changed one dress cause was small great service!!!

I love the designs and quite reasonable price of the clothes. sometimes the quality itself is not outstanding, but overall I'm satisfied! I wish the delivery can be faster.

Absolutely love my two tops. Very pretty and soft.

#950370 When I asked to return the product as it did not fit they stated they only have warehouses to return to in America (I live in the UK) and I would have to pay the return costs which would be more than the items are worth. Very bad service. They should just give a refund in this situation!

The most beautiful bikini at a great price point. So well made and flattering. Fantastic customer service too. Thank you!

The clothes are beautiful and quality fabrics for the price. Customer service is amazing. This is my second round of orders and I’m pleased.

The clothes are well made, exactly as pictured, and the shipping communications were great. All in all, i have found a new online store with really nice clothes, at a great price!

Disappointing customer service – a loyal customer lost

I’m extremely disappointed with my experience with RIHOAS and, in particular, how they have handled my request regarding return fees.

I was previously a loyal customer and had supported the brand, so I expected a reasonable level of customer service and consideration when an issue arose. RIHOAS has refused to cover my return fee, and the way this situation has been handled has left a very poor impression of the company. I spent £90 and £50 for returning it leaving me in a substantial loss - keeping in mind I have spent a lot of money with them previously.

I understand that businesses have policies in place, but I also believe there should be some consideration for customer satisfaction and loyalty. It is disappointing when a company appears unwilling to make any effort to resolve a customer's concerns, particularly when that customer has chosen to support its brand in the past.

As a result of this experience, I will no longer be shopping with RIHOAS, and I would be reluctant to recommend the brand to others. It is disappointing that a company I previously supported has lost my trust over an issue that could have been handled much more considerately.

I hope RIHOAS takes feedback like this seriously and reflects on how it treats its customers. Retaining loyal customers requires more than simply expecting them to accept a company's decisions without question.

Extremely disappointing customer service. Very very high fees to return. I returned £90 worth of clothes and it cost me £50 to return to the USA. Despite having been a loyal customer they refused to cover my return fee, leaving me feeling that customer loyalty means absolutely nothing to them. It’s disappointing to see a company prioritise refusing a return fee over maintaining customer goodwill. They’ve lost a customer who previously supported their brand, and I certainly won’t be ordering from them again. I would think twice before shopping here - their customer service and terms and conditions with returns does not serve their customers at all.

Highly recommended