Ride Inspect Reviews 

131
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient service, often highlighting same-day inspections and quick report delivery. Many commend the staff for being helpful, professional, and providing thorough explanations. Reviewers appreciate the detailed reports with photos, which instill confidence and assist in purchase decisions, often saving them from problematic purchases. However, some customers also noted significant discrepancies in inspection findings, with reports sometimes failing to identify major issues like extensive body damage, critical mechanical faults, or misrepresenting service history.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency, thoroughness, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Product

Users describe ambiguous interactions with the product, with some finding the inspection worthwhile and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the thoroughness... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our inspection took place promptly (we paid for the priority service). We had a phone call as stated in our package to explain different aspects of the report, prior to us reading the report which was... See more

Rated 5 out of 5 stars

Super happy with Ride Inspect. The inspection was really detailed and easy to understand, you can tell they know their stuff. Customer service over the phone was awesome—friendly and helpful. Plus, t... See more

Rated 5 out of 5 stars

There was a very quick response time. Ayman was fantastic and very understanding. He conducted a thorough inspection and detailed his analysis. Despite my little knowledge on cars, he explained everyt... See more

Rated 5 out of 5 stars

I used their last week for a car I found online, and I'm so glad I did. The inspection was finished within a day, and the report was incredibly detailed. They uncovered rust issues underneath the fram... See more


Company details

  1. MOT Centre

Written by the company

Ride Inspect is based in Melbourne, Victoria, and proudly operates as a 100% Australian-owned business. Our team comprises fully qualified and insured mobile mechanics stationed strategically to provide expertise in pre-purchase car inspections. We offer unparalleled support for private used car buyers, dealers, financiers, and insurers. Ride Inspect delivers valuable insights into vehicles, covering finance status, write-off history, registration details, theft records, and odometer accuracy. Notably, Ride Inspect CarHistory reports also provide information on ANCAP Safety, Pollution, and Green car ratings, offering a comprehensive overview for your peace of mind.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(131)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I booked them to inspect a car I was…

I booked them to inspect a car I was considering from a dealership. They checked the wheel alignment, tested the transmission, and inspected every panel in detail. Everything looked good, and the detailed photos in the report were extremely helpful. Their thorough review gave me the confidence to proceed with the purchase.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Very Prompt

Everything is on their website which made it very easy to book!
The service was very prompt, which happened the next day!
The price was really good aswell!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Amazing experience. Urgent request handled within promised timeframe and responded to my inquiry outside business hours. Inspector was great to deal with great communication and thorough report. Can confidently proceed with my car purchase now!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I booked them to inspect a car I was…

I booked them to inspect a car I was considering from a dealer, and they checked everything—from wheel alignment to the transmission and each body panel. Everything looked good, and the detailed photos in the report were extremely helpful. Their thorough inspection gave me the confidence to move forward with the purchase.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, thorough, and transparent service. The inspection report was clear and easy to follow, giving me complete confidence in my car purchase.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Highly recommend pre purchase car inspections with Ride Inspect! Ak was super efficient and got the inspection done very quickly as well as provided a detailed, thorough report with photos attached. I couldn’t recommend them more! My inspection was completed within 24 hours of the initial booking, amazing service.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this guy!!!!

Do not trust this guy!!!!! He inspected one vehicle for us, and told us that it was not a good car, then offered to find a car for me. The first car he sold me seemed to be a good car. I then needed a second car, and he offered to sell me another car. I trusted that because I found him under Ride Inspect that it would be a good car with the proper inspections carried out (and he assured me of this). Two months in, we have had a mechanic tell us that this car had been in a major accident with serious damage to the electrical wiring and that it is not roadworthy. DO NOT TRUST!!!

He has also emailed me since I posted this review, threatening to sue me for defamation. This business is a sole trader, and it is the same person who sold me the car. To others, if he has sold you a car, please report it to Victorian Consumer Affairs (google the number to report an unlicensed motor car trader), his ABN is easily discoverable publicly on the ABR website. Look up the name of his business and you will see his name / details there.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Booked Ride Inspect Site for a…


Booked Ride Inspect Site for a pre-purchase check and honestly, they did a great job. Super friendly, showed me things I wouldn’t have noticed myself, and the report came through quick. Saved me from buying a car that looked good but had a few hidden issues. Worth it!

30 October 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Umar,

We truly appreciate you choosing Ride Inspect and sharing such great feedback. Glad we could help you avoid hidden risks and make a confident decision.

Thanks again for placing your trust in us.

— Ride Inspect Team

Rated 5 out of 5 stars

These guys are great

These guys are great! Came out in no time to check out a car I wanted to buy, gave a thorough review and an honest opinion whether it’ll be worth it or not.
Couldn’t recommend more!

3 November 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi,

Thanks Yasemin! Really happy we could help out. Appreciate the great feedback!

- Ride Inspect Team

Rated 4 out of 5 stars

Fast, reliable, and comprehensive

Fast, reliable, and comprehensive. I felt completely informed about the vehicle’s condition before making my purchase.

5 October 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi,

Thanks Jake! Happy to hear you felt well-informed before buying. Appreciate the review!

- Ride Inspect Team

Rated 5 out of 5 stars

Excellent Experience

The inspector was knowledgeable and answered all my questions. The report helped me negotiate a fair price with the seller.

6 October 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Eric,

Thanks so much! Glad the report helped with the negotiation. Appreciate the review!

– Ride Inspect Team :)

Rated 5 out of 5 stars

Thanks a lot to bari

Thanks a lot to bari
Needed a quick car inspection before leaving on a long drive, Bari helped me out a lot. Gave me a very well detailed result and the job was done very efficiently and stress freely.
Really recommend this to anyone whose tryna get their car inspected.

21 October 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Musaab,

Thanks a lot for the great review! Glad we could help you out before your trip and make it stress-free. Really appreciate the recommendation!

– Ride Inspect Team :)

Rated 5 out of 5 stars

5 star to the team

Well organised ✅
Booked inspection , received an update straight away. After inspection was done the inspector advised me about the car and helped me negotiate the price significantly.

Very friendly staff members.

21 October 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Abdul,

Thanks so much! Great to hear the inspection helped with the negotiation. Appreciate the 5 stars!

– Ride Inspect Team

Rated 5 out of 5 stars

The team is great and very easy to work…

The team is great and very easy to work with. Definitely would recommend

4 October 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Mumin,

Thanks for the awesome feedback! Glad you found the team easy to work with. Really appreciate the recommendation!

– Ride Inspect Team

Rated 5 out of 5 stars

Very good job

The service was really formal and very well performed ill have them inspect again in the same well mannered fashion again too👍

1 October 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Johnathan,

Thanks for the amazing review! Glad you were happy with the service — we’ll be ready to help again anytime 👍

– Ride Inspect Team :)

Rated 1 out of 5 stars

STAY AWAY

STAY AWAY! I paid this company to inspect a car for me from interstate. Spoke to the inspector before, sent a text before and spoke to him after. Told me car was "perfect" like brand new. Car arrived with over 50 stone chips on the bonnet, guards and bumper. The windscreen was also pitted. When challenged they said i did not pay for the "paint package" even though i discussed paint condition when talking to the inspector as well as a text. Took no responsibility. I now have a $40,000 car that requires a re-spray.

28 August 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Lauren, you purchased our Basic Inspection Package, which does not include any assessment of paint, bodywork, or cosmetic condition - those items are covered in Standard or Premium Package. Expecting that level of detail from a basic-tier service is unreasonable and outside the agreed scope.

Despite this, we still extended a goodwill resolution, which you accepted. It’s therefore disappointing to see a review that misrepresents the situation. Our terms and service inclusions are clearly outlined before booking to ensure full transparency.

You were a very difficult customer without any care for small businesses as evident with multiple negative reviews in your account.

Ride Inspect stands by the professionalism of our inspectors and the accuracy of our reporting within the scope purchased.

- Ride Inspect Team

Rated 1 out of 5 stars

Greatly Unsatisfied with My Overall Customer Experience

My overall experience with Ride Inspect was extremely frustrating, despite the inspection itself being thorough. An Apple Pay autofill issue initially resulted in my contact email being incorrect. Even after I supplied the correct email directly, the advertised instant digital report was not delivered, and I eventually had to chase it up myself through the inspector.

When I later tried to provide feedback on my experience, I was told I’d receive a call back, but days passed without any follow-up until I had to pursue it again. While I appreciate the inspector’s work, the lack of communication, the failure to deliver the service as advertised, and their handling of feedback left me very disappointed.

Note: Following legal correspondence from Ride Inspect, this review has been adjusted to focus on factual experiences. It states my personal experience and honest opinion.

6 September 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Anthony,

The inspection was completed as booked, our inspector called you immediately after the assessment, and the report was sent to the email address you provided at checkout. As the phone number and email supplied was incorrect, the delivery issue was outside of our control. Once the correct details were provided, the report was re-issued promptly.

Given these facts, we don’t believe this experience reflects a failure in our service delivery.

– Ride Inspect Team

Rated 1 out of 5 stars

Mismanaged Booking and Missed Inspection

I was asked to pay the priority charge to ensure same day inspection.
I paid the priority fee to ensure a same-day inspection of the vehicle. However, I received a call stating the inspection had been completed without me present, and the caller yelled at me for "not answering my phone"—despite the fact that I had received no such call.

It became clear that my booking was confused with someone else’s, and there was no apology provided for the mistake. Without my consent, Ride Inspect then contacted the owner of the car I was planning to buy to reschedule the inspection for the following day. Luckily, I was with the owner when he received that call, otherwise I would not have known.

Despite paying for priority service, the car was not inspected on the day promised. Based on this experience, I would absolutely not recommend Ride Inspect to anyone.

Ride Inspect’s public reply claims they “notified me immediately” and issued a refund, but this is inaccurate. The refund was not immediate, and only processed later. More concerningly, after my review was posted, I received calls offering me a free service or cash if I deleted or changed my review — which I refused. I have reported this conduct to Trustpilot.
Below is a record of the texts and calls from the day of the booking (23/07/2025), confirming that my review is factually accurate and in good faith:
10:25 AM – I called the Ride Inspect number listed on their website. They were not able to answer.
10:25 AM (SMS RI): “Hi, I’m not able to take your call right now, unfortunately. I will call back shortly. *name of RI employee (removed)– Ride Inspect”
10:25 AM (SMS RI): “Hi please text me. Thank you”
10:25 AM (SMS Me): “Hello, I was hoping to have a pre-vehicle inspection in *purchase location (removed)* today at approximately 3:30 pm or 4 pm.”
10:26 AM (SMS RI): “Sorry next booking will be tomorrow or Friday. Thank you.”
10:27 AM (SMS Me): “Okay, no worries. Thank you.”
10:31 AM (SMS RI): “Can try to do between 5–6 pm.”
10:31 AM (SMS Me): “That would actually be really helpful, thank you.”
10:32 AM (SMS Me): “Do you want me to just pay you in cash when you turn up? It’s the basic inspection.”
10:32 AM (SMS RI): “Please make a booking online. Thank you. For today’s booking it will priority extra $50.”
10:33 AM (SMS RI): “Thank you.”
10:34 AM (SMS Me): “Okay, I’ll book it now.”
10:35 AM (SMS RI): “Thank you.”
10:44 AM (SMS Me): I sent a screenshot of the payment and receipt – “All paid, cheers.” (RI reacted with a 👍 emoji.)
4:20 PM (SMS Me): “Hello, may I please have an idea of your ETA so I can tell the owner?”
Shortly after this, I received the call claiming the inspection was already done — which was impossible.
4:41 PM (SMS Me): “Hi, just letting you know there’s no way the inspection could have been completed because the seller hasn’t been home all day.”
Following this, Ride Inspect called the seller directly (while I was present with him) to reschedule again without my knowledge or consent.
I stand by my review. Everything stated above is true and supported by records.

23 July 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Alex,

Your priority inspection was booked; however, shortly after processing, it became clear that same-day availability was not possible. We notified you immediately and issued a full refund for the service.

As the inspection did not proceed and payment was returned, we do not believe this experience accurately reflects our service.

Regardless, we wish you the best with your purchase.

– Ride Inspect Team

Rated 5 out of 5 stars

I recently booked a pre-purchase car…

I recently booked a pre-purchase car inspection through Ride Inspect with Adam and couldn’t be happier with the service. He was professional, punctual, and extremely thorough in his assessment. Adam explained everything clearly and gave honest, practical advice that really helped me make an informed decision. His attention to detail and clear communication gave me peace of mind. Highly recommend if you’re looking for a reliable and knowledgeable car inspector!

8 July 2025
Unprompted review
Ride Inspect logo

Reply from Ride Inspect

Hi Nabet,

Thanks so much for the great feedback! Awesome to hear Adam could help you feel confident in your decision. Really appreciate the recommendation!

– Ride Inspect Team

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