Cars24 Australia Reviews 

681
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Many customers warmly praise the dedicated team members for being exceptionally professional, highly responsive, and truly helpful throughout every single step of the vehicle selling transaction. Reviewers consistently note that the digital inspection process is fast and efficient, and the financial offers provided for their vehicles are completely fair and very reasonable. Some people were dissatisfied with inconsistent communication between agents, unexpected changes to final vehicle quotes, and frustrating appointment inspection delays. Consumers also mentioned dealing with delayed registration transfers, unhelpful phone interactions, and experiencing trouble scheduling necessary follow-up appointments successfully.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, professional, and friendly... See more

Service

Reviewers highlight positive aspects of service, praising staff for being professional, helpful, and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, fast, and stress-free process from... See more

Customer service

People report positive experiences with customer service, highlighting polite and professional support.... See more

Price

Customers report general satisfaction with the price, highlighting fair and reasonable offers for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Sold our Tiguan to Cars24 after advertising on Carsales. Process was quick and smooth. Because the car was relatively new, a video and specific photos was sufficient for them to accept the condition a... See more

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used car dealer
  2. Auto broker
  3. Car dealer
  4. Valeting service
  5. MOT Centre
  6. Car service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

681 reviews

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No history of asking for reviews

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4.3

All reviews

(681)

229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast, efficient service provided by Tarushi. Very communicative and available to answer all my questions throughout the entire process.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Sold my car to Cars24

Sold my car to Cars24. The customer Service was excellent. Hisham inspected the car and gave a good offer. Very professional. And then I was assisted by Nitin, Ronit and Ayshi for the paperwork and drop-off. They were really helpful and friendly. Thanks for the assistance.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Had a very good experience selling my…

Had a very good experience selling my car to Cars24, got a good price for it too.
The customer service especially from Shristi Tiwari was outstanding, she would even attend to my question on a Sunday and guided me through the very straightforward process.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

I had a very good experience dealing with Ansh from Cars 24. The whole process was extremely easy and quick. From the time I decided to take Ansh’s offer, to the time the funds where in my account took less than 24hours. I was happy with the deal and would highly recommend them to anyone selling their car. I was really impressed that they let me cancel my car registration and get it refunded as I had just paid a full year. I don’t think many companies would have told me that.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

The company was communicative & quick response times

The company was good to work with regarding communication & did what they say they would do. They paid $200 less than what they offered as they said we can get funds back from canceling registration which is what we did.
It was multiple people we spoke to at each stage of process which they did well but would be good to speak with same person. Overall they were efficient & quick response times. Can’t complain they gave more than other car yards offered & took the stress out of the private sale process.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Process was great

Process was great. Dealing with the team I was informed. From start to finish it was smooth, fast and efficient.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Was very impressed with the entire…

Was very impressed with the entire experience I had with Cars24. They were very professional and helpful and made the process of selling my car seamless. Also a big thank you to Vineet in Sales and Courtney who assisted us when we dropped off our car. Definitely a 10/10 service!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

My Experience with Cars24

My Experience with Cars24

I was initially a little hesitant about selling my car through Cars24, but Vansh and Harshal explained the process to me in detail and answered all my questions. They offered me a very reasonable price for my very low-mileage BYD Atto 3, which gave me confidence to proceed.

They scheduled an online inspection, and once they were satisfied with the condition of my car, I submitted all the necessary documents. After the documents were verified, they paid the initial deposit the very next day. Within a few days, they paid the remaining purchase amount and arranged for a truck to pick up my car.

The entire process was incredibly fast, convenient, and stress-free, especially because everything was handled online. I honestly never thought selling a car could be this easy while still receiving a reasonable price.

Whenever I needed clarification, there was always someone available to take my call and assist me. Vansh and Harshal supported me throughout the entire process, right up until my car was picked up.

I highly recommend Cars24 to anyone looking to sell or purchase a car at a reasonable price. My experience was excellent, and the whole process was much easier than I expected.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience selling my Tesla Model Y to CARS24. From start to finish, the entire process was professional, straightforward, and incredibly smooth.

A special thanks to Shristi, Akhil, and Provind for their outstanding service. They were friendly, helpful, and professional throughout the whole process. Communication was excellent at every stage—they kept me informed, answered all my questions clearly, and made sure everything was handled without any unnecessary stress or delays.

I was also very happy with the fair and competitive price offered for my Tesla Model Y. The valuation and selling process were transparent, and everything was explained clearly, which gave me confidence in the deal.

What I appreciated most was how easy they made the entire experience. Selling a car can sometimes be time-consuming and stressful, but the CARS24 team made it simple and hassle-free from the initial discussion through to completing the sale.

Highly recommend CARS24 to anyone looking to sell their car. Great communication, fair pricing, excellent customer service, and a very smooth process overall.

Thank you again to Shristi, Akhil, and Provind for making it such a positive experience! ⭐⭐⭐⭐⭐

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Sold Tiguan to Cars24

Sold our Tiguan to Cars24 after advertising on Carsales. Process was quick and smooth. Because the car was relatively new, a video and specific photos was sufficient for them to accept the condition as described. They promptly paid a deposit, followed by the balance the day before I dropped the car off (they arrange pick up from your home as well, but we opted to drop it off as the depot is close to our home). Bhuvnesh and Himani were prompt and efficient to deal with.

13 August 2026
Unprompted review
Rated 4 out of 5 stars

Cars24 are legit and professional

I was wary at first of using a company like Cars24 to sell my car, but the whole experience was very positive. Their initial offer was acceptable, but I expected their price to come down a lot after the virtual inspection, and it did. However, we eventually agreed on a mutually acceptable sale price and the process after that went very smoothly. They were professional the whole time. I would definitely use them again. Recommended

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience recently…

I had an amazing experience recently with Warranty & Aftercare Team at Cars24. Emma in particularly was amazing! She was very quick with her responses and knew exactly what was needed to see the claim through in record time!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great that my sale was handled by…

Great that my sale was handled by Vineet..I was concerned talking to others from the company as I couldn’t understand them well but Vineet put me at ease and the end result is car sold and paid for (the day prior to pickup)and money available instantly.No waiting for clearance.Simply took plates off for refund and truck took car away.Very clean and hassle free way to sell.
An asset to you is your salesman Vineet.The 5 stars are for him.Thank you

7 August 2026
Unprompted review

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