Loved the products but time it took package to arrive was disappointing. Never a problem when Evri delivered.
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Company details
- #10 of 10 best companies in Secondhand Shop
- #75 of 82 best companies in Children's clothes shop
- #216 of 237 best companies in Men's clothes shop
- #186 of 201 best companies in Online marketplace
- #6 of 7 best companies in Charity shop
- #221 of 256 best companies in Ladies' clothes shop
Contact info
United Kingdom
- reliked.com
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Replied to 53% of negative reviews
Typically takes over 1 month to reply
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Haven't had the best experience with them
Haven't had the best experience with these guys.
I've received items not as described.
They are slow to refund, and in some cases erroneously refund a gift card even when you're entitled to a refund. They also forgot to refund return postage (as they don't provide a returns label).
I bought a bag that was supposed to be good condition but it had sticky (? Chewing gum) in it, and dog hairs. I didn't even bother to report this. That was my last order with them. You can get better quality (and service) at London charity shops.
Reply from Reliked
Designer gear at a fraction of the price
Designer gear at a fraction of the price, in great condition and arrived quickly as well. Can't fault it and will use again
Reply from Reliked
AVOID AT ALL COSTS
First time I have purchased from this company and never again.
The item was a Zara new with tags cardigan. It arrived with a big hole in it. I emailed customer services, because of course with a company like this they do not give you a phone number as a contact,
One week later and they still have not bothered to reply.
AVOID AT ALL COSTS
Reply from Reliked
Gorgeous men's reiss tops ..
Gorgeous men's reiss tops ... my dad will love them... a fraction of the cost so can afford to get my dad something classy ! X
Reply from Reliked
Poor customer service
Poor customer service. Twice now things have been falsely advertised, marked as one brand but when the item turned up it was a different (cheaper brand) and when contacted, no one ever responded. This time they advertised shoes as my size but when they arrived they were a completely different size to what was advertised. I messaged several times and had no response. Eventually found their returns page (which they hide quite well). They’re accepting a return but I have to pay for postage - even though it’s not my error.
Previously they’ve taken over 10 days ( on several occasions) to dispatch orders.
I’ve had some lovely things at great prices but I’m getting annoyed now with the poor service.
Reply from Reliked
Purchase and Help Charities
First time purchase from here and I’m pleased with items received and the speedy delivery of them. It’s always good to know that charities are benefitting.
Reply from Reliked
Great experience
Great experience. Lovely clothing, perfume, handbags and face creams. Sometimes takes time for order to arrive but it has always arrived. Thanks
Reply from Reliked
I bought a face serum which turn up to…
I bought a face serum which turn up to be out of date.contacted the company, no answer. Don't bother with them
Reply from Reliked
My clothes are stunning
My clothes are stunning !
Very impressed and very cheap !
But disappointed they don’t do refunds , as my shoes and a dress is very small but hey ho .! I knew the rules in black and white!
Over all am pleased. 😃
Reply from Reliked
I shop from Reliked probably about 3…
I shop from Reliked probably about 3 years and never disappointed.They are still my favourite place to discover new brands
Reply from Reliked
Fantastic little business
Products are always nicely packaged and delivered on time . If for any reason they cannot send the product they contact you and give an immediate refund. Really good service every time I’ve ordered from them . Amazing discount deals if you sign up for emails. Had lots of amazing bargains can’t recommend Reliked enough. Download the app and sign up and make yourself a cuppa and browse for a new outfit. I guarantee you won’t be disappointed xx
Reply from Reliked
Price was great for an authentic…
Price was great for an authentic product. Exactly as described.
Reply from Reliked
Cant't get a refund for the shoes…
I need to get a refund for the shoes that I bought but the parcel was sent back by Irish customs for unknown reason . I sent several emails to Reliked customer service - silence. Will post everywhere about my experience now in hope that people won't be scammed into buying on this website. And to answer your answer below, I sent you 4 emails to notify about this issue before the parcel was posted back. You never responded
Reply from Reliked
Product quality is poor compared to…
Product quality is poor compared to other items purchased by same brand. Wonder whether they are seconds/ faulty items but for the price can’t really complain
Reply from Reliked
pleased with items, arrived as expected
Ordered a few items and refunded for some but the two i expected arrived and i was happy with, items fit and brand new, a great way to get cheap branded items and some of the money go to a charity
Reply from Reliked
Item was a reasonable price
Item was a reasonable price. Received quickly and as described, in good condition
Reply from Reliked
Great way to access amazing brands if…
Great way to access amazing brands if you don’t mind doing your research, playing roulette on price changes and making an order on limited availability. As this is a site that is built on rehomijg surplus products from content creators as long as you know that when you make a find to go for it and also that the price or discounts make fluctuate if you are willing to pay a certain price you can make some absolutely steals!
That said I have had a couple of occasions when I receive used products but as soon as I informed them and provided proof I was refunded that part of my transaction which has kept me a retuning customer. I have seen people who have had issues of either delayed orders or poor customer service response and I have to say this has not been the case for me and anytime I had an issue I t always had a response and it’s always been dealt with in a timely fashion. If you have an issue remember you can nether contact them through the the app or just reply to their order email.
Hope that helps.
Reply from Reliked
Was sent wrong item have put in a…
Was sent wrong item have put in a contact form with customer service and messaged on Instagram but haven’t heard anything from them!
Can someone please get in touch!!!
Reply from Reliked
This company is amazing
This company is amazing. I came across it on instagram and I’m obsessed. The clothes are great and a really good price. Delivery is fast and sometimes they give you money off. I would and do recommend this to my friends.
Reply from Reliked
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