Reliked Reviews 

1,479
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of items, often finding them in great condition and like new. Many appreciate the very affordable prices and good offers, making designer items accessible. Reviewers consistently highlight efficient, friendly service and quick, well-packaged deliveries. However, some people mentioned significant issues with product descriptions and condition, reporting items arrived dirty, stained, damaged, or not as advertised. When problems arose, some reviewers were not happy with customer support, citing difficulties with refunds or resolutions. Additionally, a few customers found postage costs high or encountered unexpected customs charges.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent condition and... See more

Price

People report positive experiences with pricing, often finding great items at fantastic, discounted, and even... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Loved the products but time it took package to arrive was disappointing. Never a problem when Evri delivered.

Rated 3 out of 5 stars

They sell something they wrongly put size they sell and don't put all the pictures of the product and when received they don't take responsibility. They should send a return label. Their postage is ex... See more

Rated 3 out of 5 stars

The Reiss trousers are fab but they arrived dirty and with visible marks inside and out. I've treated with a stain remover and a low temp wash and they're clean but not good to send out dirty clothes.... See more

Rated 3 out of 5 stars

I've bought clothes there many times. And each time, it's like a lottery, never knowing for sure whether I'll be satisfied or not. Several times, items arrived in the wrong sizes from the ones listed... See more

Company replied


Company details

  1. #10 of 10 best companies in Secondhand Shop
  2. #75 of 82 best companies in Children's clothes shop
  3. #216 of 237 best companies in Men's clothes shop
  4. #186 of 201 best companies in Online marketplace
  5. #6 of 7 best companies in Charity shop
  6. #221 of 256 best companies in Ladies' clothes shop

Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,479)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Haven't had the best experience with them

Haven't had the best experience with these guys.
I've received items not as described.
They are slow to refund, and in some cases erroneously refund a gift card even when you're entitled to a refund. They also forgot to refund return postage (as they don't provide a returns label).

I bought a bag that was supposed to be good condition but it had sticky (? Chewing gum) in it, and dog hairs. I didn't even bother to report this. That was my last order with them. You can get better quality (and service) at London charity shops.

6 August 2025
Unprompted review
Reliked logo

Reply from Reliked

We're so sorry this order led to a negative review. I can see that this has all been sorted out for you now 🖤

Rated 5 out of 5 stars

Designer gear at a fraction of the price

Designer gear at a fraction of the price, in great condition and arrived quickly as well. Can't fault it and will use again

2 August 2025
Unprompted review
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Reply from Reliked

Thank you for your order and for sharing such a positive review. We truly appreciate it!

Rated 1 out of 5 stars

AVOID AT ALL COSTS

First time I have purchased from this company and never again.
The item was a Zara new with tags cardigan. It arrived with a big hole in it. I emailed customer services, because of course with a company like this they do not give you a phone number as a contact,
One week later and they still have not bothered to reply.
AVOID AT ALL COSTS

31 July 2025
Unprompted review
Reliked logo

Reply from Reliked

HI Helen We’re sorry to hear you felt the need to leave a negative review. We’ve checked your account and can confirm that a full refund for your order has already been issued. As a small team, there can occasionally be a short delay in responding, and we kindly ask customers to allow up to 48 hours for a reply. We appreciate your patience and understanding.

Rated 5 out of 5 stars

Gorgeous men's reiss tops ..

Gorgeous men's reiss tops ... my dad will love them... a fraction of the cost so can afford to get my dad something classy ! X

7 August 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing such a positive review. We truly appreciate it!

Rated 2 out of 5 stars

Poor customer service

Poor customer service. Twice now things have been falsely advertised, marked as one brand but when the item turned up it was a different (cheaper brand) and when contacted, no one ever responded. This time they advertised shoes as my size but when they arrived they were a completely different size to what was advertised. I messaged several times and had no response. Eventually found their returns page (which they hide quite well). They’re accepting a return but I have to pay for postage - even though it’s not my error.
Previously they’ve taken over 10 days ( on several occasions) to dispatch orders.
I’ve had some lovely things at great prices but I’m getting annoyed now with the poor service.

21 July 2025
Unprompted review
Reliked logo

Reply from Reliked

We’re sorry to hear you felt the need to leave a negative review. We’ve checked your account and can confirm that a full refund for your order has already been issued. As a small team, there can occasionally be a short delay in responding, and we kindly ask customers to allow up to 48 hours for a reply. We appreciate your patience and understanding.

Rated 5 out of 5 stars

Purchase and Help Charities

First time purchase from here and I’m pleased with items received and the speedy delivery of them. It’s always good to know that charities are benefitting.

30 July 2025
Reliked logo

Reply from Reliked

Thank you for your order and for sharing such a positive review. We truly appreciate it!

Rated 5 out of 5 stars

Great experience

Great experience. Lovely clothing, perfume, handbags and face creams. Sometimes takes time for order to arrive but it has always arrived. Thanks

28 July 2025
Reliked logo

Reply from Reliked

Thank you for your order and for sharing such a positive review. We truly appreciate it!

Rated 1 out of 5 stars

I bought a face serum which turn up to…

I bought a face serum which turn up to be out of date.contacted the company, no answer. Don't bother with them

24 July 2025
Unprompted review
Reliked logo

Reply from Reliked

We’re sorry to hear you felt the need to leave a negative review. As a small team, there can occasionally be a short delay in responding, and we kindly ask customers to allow up to 48 hours for a reply. The fastest way to request a return is through our returns request which is linked at the bottom of every page on the website, and we would of course have refunded the item if you had returned it and it was deemed to be faulty. I can see you have ordered from us many times and we appreciate your patience and understanding.

Rated 5 out of 5 stars

My clothes are stunning

My clothes are stunning !
Very impressed and very cheap !
But disappointed they don’t do refunds , as my shoes and a dress is very small but hey ho .! I knew the rules in black and white!
Over all am pleased. 😃

27 July 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 5 out of 5 stars

Fantastic little business

Products are always nicely packaged and delivered on time . If for any reason they cannot send the product they contact you and give an immediate refund. Really good service every time I’ve ordered from them . Amazing discount deals if you sign up for emails. Had lots of amazing bargains can’t recommend Reliked enough. Download the app and sign up and make yourself a cuppa and browse for a new outfit. I guarantee you won’t be disappointed xx

13 July 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 1 out of 5 stars

Cant't get a refund for the shoes…

I need to get a refund for the shoes that I bought but the parcel was sent back by Irish customs for unknown reason . I sent several emails to Reliked customer service - silence. Will post everywhere about my experience now in hope that people won't be scammed into buying on this website. And to answer your answer below, I sent you 4 emails to notify about this issue before the parcel was posted back. You never responded

6 June 2025
Unprompted review
Reliked logo

Reply from Reliked

We're really sorry to hear about your experience and completely understand your frustration.

If your parcel was returned by Irish customs, we should have been notified and taken appropriate action, whether that be a refund or a reshipment. It's also very concerning that your emails have gone unanswered, that’s not the standard of service we strive for.

We will make sure to have this issue resolved.

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience.

Best regards,
The Reliked Team

Rated 3 out of 5 stars

Product quality is poor compared to…

Product quality is poor compared to other items purchased by same brand. Wonder whether they are seconds/ faulty items but for the price can’t really complain

26 June 2025
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Reply from Reliked

We’re sorry to hear you’re disappointed with your item. As a resale platform, we don’t manufacture the products, and the issue relates to the original brand rather than the service we provide. For feedback on the item itself, it may be more helpful to share this directly with the brand. If there’s anything we can assist with regarding your order, please don’t hesitate to contact us.

Rated 4 out of 5 stars

pleased with items, arrived as expected

Ordered a few items and refunded for some but the two i expected arrived and i was happy with, items fit and brand new, a great way to get cheap branded items and some of the money go to a charity

6 July 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 5 out of 5 stars

Item was a reasonable price

Item was a reasonable price. Received quickly and as described, in good condition

30 June 2025
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 5 out of 5 stars

Great way to access amazing brands if…

Great way to access amazing brands if you don’t mind doing your research, playing roulette on price changes and making an order on limited availability. As this is a site that is built on rehomijg surplus products from content creators as long as you know that when you make a find to go for it and also that the price or discounts make fluctuate if you are willing to pay a certain price you can make some absolutely steals!

That said I have had a couple of occasions when I receive used products but as soon as I informed them and provided proof I was refunded that part of my transaction which has kept me a retuning customer. I have seen people who have had issues of either delayed orders or poor customer service response and I have to say this has not been the case for me and anytime I had an issue I t always had a response and it’s always been dealt with in a timely fashion. If you have an issue remember you can nether contact them through the the app or just reply to their order email.

Hope that helps.

6 July 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 1 out of 5 stars

Was sent wrong item have put in a…

Was sent wrong item have put in a contact form with customer service and messaged on Instagram but haven’t heard anything from them!

Can someone please get in touch!!!

29 June 2025
Unprompted review
Reliked logo

Reply from Reliked

We have seen your issue is now resolved, we do apologise for any inconvenience caused! 🖤

Rated 5 out of 5 stars

This company is amazing

This company is amazing. I came across it on instagram and I’m obsessed. The clothes are great and a really good price. Delivery is fast and sometimes they give you money off. I would and do recommend this to my friends.

1 July 2025
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

Rated 5 out of 5 stars

top 🍌

buzzin mate
⭐️⭐️⭐️⭐️⭐️😎

3 July 2025
Unprompted review
Reliked logo

Reply from Reliked

Thank you for your order and for sharing a positive review. We truly appreciate it!

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