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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service and the helpfulness and friendliness of the staff. Many reviewers highlight the team's professionalism and the support they received throughout the process, particularly in complex cases. Consumers also value the regular updates and clear communication provided by the company, which made the entire experience easier to navigate. People report positive outcomes, including the recovery of funds they had lost to scams. They also commend the company's detailed and thorough approach to their cases. However, some reviewers express mixed feelings about refunds and payments, with varied experiences and levels of satisfaction. A few reviewers mention the fees being slightly high, but still consider the service worth the cost due to the effort and positive results achieved.

Based on these reviews

Rated 5 out of 5 stars
Verified

Refundee team helped me to deal with very sophisticated scam. They supported me during process of application with FOS, clearly explained process and were always available for any questions I was havi... See more

Rated 5 out of 5 stars
Verified

Refundee was very professional from start to finish. Once my call was made they immediately set up a team to take care of my situation. I was constantly updated & had Ms Abigail reach out with the pro... See more

Rated 5 out of 5 stars
Verified

My wife recommended refundee to helped me. A few years ago I was the victim of an investment scam and to be honest I didn't think I would be able to recover any of it but thanks to Refundee I was able... See more

Rated 5 out of 5 stars
Verified

For me, refundee were good and got me my money back from the bank. Im pleased they did all the work for me, all in all it took a year due to the circumstances but worth it. My family are also usin... See more

Rated 5 out of 5 stars
Verified

From start to finish Refundee were polite & professional. They managed to obtain all of my money back via FOS + interest when I thought there was no hope. Highly recommended.

Rated 5 out of 5 stars
Verified

Got my money back from B2LC after the FSC put them into administration, which at one point I thought my money was gone for good. They found that the bank owed it to me as they had a lack of fraud pro... See more

Rated 5 out of 5 stars
Verified

Result! We were battling with three banks to get a fair outcome to a APP fraud scam that I had the unfortunate experience of at the end of last year. The team at Refundee persisted throughout the... See more

Rated 5 out of 5 stars

A very polite, amazing and effecient team who have been nothing but supportive from get go. They have managed to achieve what I thought was impossible and I cannot recommend them enough. Thanks alot a... See more

Rated 4 out of 5 stars
Verified

Finally got most of my money back after 8 months. Would have liked more communication from Refundee on how the process was going and for my case to be dealt with the same member of staff. Would have h... See more

Rated 5 out of 5 stars
Verified

Refunded team has been more than helpful and efficient in the request of retrieving my funds after a scam. They are very professional and we are not afraid to face the challenges that we have gone thr... See more

Rated 5 out of 5 stars
Verified

Refundee took away the stress of chasing up my bank who were most uncooperative during that complaint process. They were also able to get me a full refund after a long wait If you have been scamm... See more

Rated 5 out of 5 stars
Verified

Refundee were professional and understanding in dealing with our claim . It was slightly complex but they advised how to respond and dealt with the ombudsman after original claim rejected. They neve... See more

Rated 4 out of 5 stars
Verified

I’m really impressed with the service. I honestly thought I would never get my money back, or that if I did it would take years. To my surprise, Refundee made the whole process much quicker than I exp... See more

Rated 5 out of 5 stars
Verified

Refundee are an organised and professional organisation. They provided me regular updates on how my claim was progressing, and once at certain milestones what likely routes the claim may take and time... See more

Rated 5 out of 5 stars
Verified

They are using their superior knowledge of official systems to negotiate proper settlements which us ordinary folks would not be able. They have been most constructive, friendly and helpful at all sta... See more

Rated 5 out of 5 stars
Verified

Really good team keeping me informed and updated throughout the whole process and helped me get a positive outcome. Really grateful, thanks!

Rated 5 out of 5 stars
Verified

After losing a substantial amount of money through a scam , my head was turned , not knowing what to do , who to speak to , I was rock bottom. I thought I was smart , but the scammers tried me in knot... See more

Rated 5 out of 5 stars
Verified

Good communication, always keeping me up to date when there was progress but also when there wasn't. Made the process so much easier. They followed through doing exactly what they promised to do.

Rated 4 out of 5 stars

Terrible company. They tried to recover money for me, but are just absolutely useless. They fail to give me notice about an update in time for the Financial Ombudsman, they do not reply my emails, an... See more

Rated 5 out of 5 stars
Verified

I was scammed by a phoney investment fund over two years ago. Didn't think there was any chance of getting any money back. Refundee successfully recovered 50%. Amazing - can't thank you enough!

Rated 5 out of 5 stars
Verified

Refundee helped me recover 50% of my lost funds. They were professional, very supportive, and I highly recommend them to anyone dealing with a scam. You do need to be patient while waiting for the... See more

Rated 5 out of 5 stars
Verified

Very helpful and a very successful result Awarded a full refund on my loss.

Rated 5 out of 5 stars
Verified

Very nice caring people at refundee who managed to get me some money back from what I was scammed off and kept me informed throughout the time it took. Much appreciated and my sincere best wishes for... See more

Rated 5 out of 5 stars
Verified

It was a stressful repetitive process due to its nature. Without refundee I would not be getting MORE than the money I lost back! Can only be grateful & thankful to them for helping me get £ back I... See more

Rated 5 out of 5 stars
Verified

We chose to use Refundee to support a complaint about our bank through the Financial Ombudsman Service. Stuart was very knowledgeable and gave us good, honest advice which resulted in a great outcome... See more

Rated 5 out of 5 stars

I cannot thank refundee enough for their kindness,sympathy, and professionalism. They kept me informed of developments and managed to recover 50% of my loss. I would highly recommend this firm.

Rated 5 out of 5 stars
Verified

Refundee need all your information to make a positive claim to the ombudsman the ombudsman take’s a long time to view your claim and then is very quick with their decision. I am very happy with my ret... See more

Rated 5 out of 5 stars
Verified

I lost a huge amount of funds to scammers from 2021 till 2023 trying to become financially independent. i was involved in trading , crypto scam. I lost more than a 100k. I had a positive experien... See more

Rated 5 out of 5 stars
Verified

Refundee truly came through for me. Their team was professional, transparent and incredibly supportive throughout the entire process. They handled my case with care and diligence and I'm so grateful... See more

Rated 5 out of 5 stars
Verified

Caring approach Good advice re recovery scams Successful recovery of funds Slightly high charges

Rated 5 out of 5 stars
Verified

Process was so clear, straightforward! Communication was very clear and transparent. Thank you for helping me to get my money back.

Rated 5 out of 5 stars

OMG these people are AMAZING. They managed to get a refund on money I had lost in a scam. I cannot thank them enough. If you've lost money in a scam DO NOT hesitate to contact them and ask for thei... See more

Rated 5 out of 5 stars
Verified

The year 2019 marked a devastating financial and emotional low point for me, having been the victim of fraud that resulted in the loss of nearly £20,000. Years of savings vanished in an instan... See more

Rated 5 out of 5 stars
Verified

CONTACTING ME REGULAR WITH NEWS , VERY PLEASED WITH SERVICE

Rated 5 out of 5 stars
Verified

Kept in touch well while process was completed. My refunds exceeded my expectations and after initial paper work gathering were very helpful and very good value for their commission . Very satisfied... See more

Rated 5 out of 5 stars
Verified

Refundee is an excellent and fantastic company helping people to get back their money from the fraud and scammers.Ive lost money and they help me recover my money.They have been brilliant and efficien... See more

Rated 5 out of 5 stars
Verified

The enquiries by Refundee were detailed and thorough. No stone was left unturned. The team at Refundee was quite positive as they took over my case. Turned over all records, transactions and messages.... See more

Rated 5 out of 5 stars
Verified

I had initial call from Lee and he was extremely helpful and supportive. He is quite mature and openminded specially when it comes to romance scam. The whole team kept me up to date and chasing bank... See more

Rated 5 out of 5 stars
Verified

Refundee were honestly amazing. From day 1 they were clear about the % that the company would take, if my case was successful and they stuck to their word, there are no hidden fees. They would c... See more

Rated 5 out of 5 stars
Verified

What can I say… All the staff at Refundee have been fantastic over the past several months. They successfully recovered over £14000 for me. I like I’m sure many of you reading this fell victim to... See more

Rated 5 out of 5 stars

I would definitely recommend Refundee. Unfortunately in my case my claim was unsuccessful as the financial ombudsman ruled against me. The team at Refundee were very professional and friendly from the... See more

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Company details

  1. #69 of 168 best companies in Non-bank financial service
  2. #5 of 49 best companies in Bank
  3. #1 of 1 best companies in Consumer Advice Centre
  4. #19 of 44 best companies in Money transfer service
  5. #3 of 10 best companies in Small Claims Assistance Service

Written by the company

Refundee helps victims of scams to recover their money. We can recover when victims have made bank transfers, cryptocurrency transfers, and even cash payments.


Contact info

4.8

Excellent

TrustScore 5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Pleased with the outcome

Everything was clearly explained to me from the start. The team kept in touch throughout, and the case handler regularly sent emails with questions and updates. In the end, they managed to recover half of the amount plus some interest, which is why I’m giving 4 stars- I’m sure they did their best.
Had they secured a full refund, I would have happily given 5 stars. Overall, I’m really pleased with the service, especially since I didn’t expect to recover anything without their excellent work.

29 October 2025
Rated 5 out of 5 stars
Verified

My experience with refundee was really…

My experience with refundee was really smooth and easy you have to provide a lot of information to go through and anssa who was my case handler she was amazing explaining everything in detail and I was lucky that I even got my refund back. If I could give refundee a 100 star rating I would. If you have any crypto scams go to refundee and ask for anssa to deal with your case but you have to be honest and provide all the information for this process to work.

16 October 2025
Rated 5 out of 5 stars
Verified

Refundee was very professional from…

Refundee was very professional from start to finish. Once my call was made they immediately set up a team to take care of my situation. I was constantly updated & had Ms Abigail reach out with the progress. The time frame was as much as they said it would take. Thanks to them I was able to retrieve my money with interest. Could not have done this myself! I urge anyone not to hesitate letting them help you with your case. Thank you Refundee!!

20 October 2025
Rated 5 out of 5 stars
Verified

Refundee team helped me get my money back from scam

Refundee team helped me to deal with very sophisticated scam. They supported me during process of application with FOS, clearly explained process and were always available for any questions I was having. After 1 year I got my money back with interest from bank and finally can breathe out! Thank you team for making this stressful experience transform in positive learning.

20 October 2025
Rated 5 out of 5 stars
Verified

Refundee Limited will guarantee you success.

The year 2019 marked a devastating financial and emotional low point for me, having been the victim of fraud that resulted in the loss of nearly £20,000. Years of savings vanished in an instant. Immediately I felt compelled to pursue every viable avenue for recovery. I filed a detailed report with the police and dedicated weeks to liaising with my high street bank, only to be met with cold, standardised responses denying liability. The money was gone, written off as an unrecoverable loss.

For nearly six years, the stress of that loss lay dormant, a constant reminder of my vulnerability. Then, in early 2025, an ad appeared in my Facebook feed, discussing successful fund recovery and specialise in historical fraud cases. Given my past experience regarding claims companies, I was initially skeptical, but the concise nature of the offering compelled me to click. I filled out a short, streamlined application form detailing the nature and date of my loss.

The following day, I received a reassuring phone call from a representative at Refunded Limited. They expressed immediate confidence in my case, explaining their specialise knowledge of the legal preceding required to challenge the bank involved.

From that moment, my involvement shifted from desperate investigation to simply monitoring updates. I was finally able to sit back and relax while Refunded Limited did what they do best. Applying pressure, investigating regulatory breaches, and navigating complex financial mechanisms that I could never have handled alone. They transformed the incident into a professional legal assignment.

The outcome was nothing short of miracle. Within a few months, I received the long anticipated email confirmation, followed by the notification that my money had been fully refunded to my account. The relief was overwhelming, reversing six years of financial anxiety. Just when I had firmly resigned myself to the belief that the past was unchangeable and the funds were permanently lost, Refunded Limited came and made the impossible truly possible, delivering justice and financial restoration where every traditional avenue had failed.

21 October 2025
Rated 5 out of 5 stars
Verified

Money back

For me, refundee were good and got me my money back from the bank. Im pleased they did all the work for me, all in all it took a year due to the circumstances but worth it.

My family are also using refundee but not had a successful outcome.

21 October 2025
Rated 5 out of 5 stars
Verified

My wife recommended refundee to helped…

My wife recommended refundee to helped me. A few years ago I was the victim of an investment scam and to be honest I didn't think I would be able to recover any of it but thanks to Refundee I was able to get back approximately half of what I lost. It may not be all of it but it's better than nothing and I'm grateful to God for that.

17 October 2025
Rated 5 out of 5 stars
Verified

Got my money back!

Got my money back from B2LC after the FSC put them into administration, which at one point I thought my money was gone for good. They found that the bank owed it to me as they had a lack of fraud protection. Fees are higher than I'd like but are actually worth it when you think about all the effort they put in. The team kept contact just right, not too much but enough to keep you aware of what's going on.
Thanks Refundee, great job!

17 January 2025
Rated 5 out of 5 stars
Verified

Excellent Professional Caring Company

Refundee were professional and understanding in dealing with our claim . It was slightly complex but they advised how to respond and dealt with the ombudsman after original claim rejected.
They never gave up and always kept us informed of timescales and correspondence. We are sincerely grateful for their expertise and kindness at a stressful time.

9 October 2025
Rated 5 out of 5 stars

Mind at Ease

I cannot thank refundee enough for their kindness,sympathy, and professionalism.
They kept me informed of developments and managed to recover 50% of my loss.
I would highly recommend this firm.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team achieving the impossible.

A very polite, amazing and effecient team who have been nothing but supportive from get go. They have managed to achieve what I thought was impossible and I cannot recommend them enough. Thanks alot and keep up the amazing work!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

OMG these people are AMAZING

OMG these people are AMAZING. They managed to get a refund on money I had lost in a scam. I cannot thank them enough. If you've lost money in a scam DO NOT hesitate to contact them and ask for their help. Worth every single penny.

1 October 2025
Unprompted review

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