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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service and staff, highlighting their helpfulness and support throughout the process. Many reviewers express gratitude for the team's efforts in handling their cases, especially when dealing with scams and uncooperative banks. People mention the team's professionalism, politeness, and efficiency in keeping them informed with regular updates. Consumers report that the company's detailed and thorough approach led to positive outcomes, including the recovery of lost funds. However, opinions on refunds and payments are mixed, with some disagreement among reviewers. While most are satisfied with the results, a few mention the fees being slightly high. Overall, individuals recommend the company for their dedication and ability to navigate complex financial situations.

Based on these reviews

Rated 5 out of 5 stars
Verified

I reached out to Refundee following a scam regarding DOMO … from the very minute I reached out refundee acted professionally and prompt. I cannot thank this company enough for getting justice for m... See more

Rated 5 out of 5 stars
Verified

My experience with refundee was really smooth and easy you have to provide a lot of information to go through and anssa who was my case handler she was amazing explaining everything in detail and I wa... See more

Rated 5 out of 5 stars
Verified

Refundee team helped me to deal with very sophisticated scam. They supported me during process of application with FOS, clearly explained process and were always available for any questions I was havi... See more

Rated 5 out of 5 stars
Verified

Refundee was very professional from start to finish. Once my call was made they immediately set up a team to take care of my situation. I was constantly updated & had Ms Abigail reach out with the pro... See more

Rated 5 out of 5 stars
Verified

My wife recommended refundee to helped me. A few years ago I was the victim of an investment scam and to be honest I didn't think I would be able to recover any of it but thanks to Refundee I was able... See more

Rated 5 out of 5 stars
Verified

From start to finish Refundee were polite & professional. They managed to obtain all of my money back via FOS + interest when I thought there was no hope. Highly recommended.

Rated 5 out of 5 stars
Verified

For me, refundee were good and got me my money back from the bank. Im pleased they did all the work for me, all in all it took a year due to the circumstances but worth it. My family are also usin... See more

Rated 5 out of 5 stars
Verified

Got my money back from B2LC after the FSC put them into administration, which at one point I thought my money was gone for good. They found that the bank owed it to me as they had a lack of fraud pro... See more

Rated 5 out of 5 stars
Verified

Result! We were battling with three banks to get a fair outcome to a APP fraud scam that I had the unfortunate experience of at the end of last year. The team at Refundee persisted throughout the... See more

Rated 5 out of 5 stars

A very polite, amazing and effecient team who have been nothing but supportive from get go. They have managed to achieve what I thought was impossible and I cannot recommend them enough. Thanks alot a... See more

Rated 4 out of 5 stars
Verified

Finally got most of my money back after 8 months. Would have liked more communication from Refundee on how the process was going and for my case to be dealt with the same member of staff. Would have h... See more

Rated 5 out of 5 stars
Verified

Refundee took away the stress of chasing up my bank who were most uncooperative during that complaint process. They were also able to get me a full refund after a long wait If you have been scamm... See more

Rated 5 out of 5 stars
Verified

Refunded team has been more than helpful and efficient in the request of retrieving my funds after a scam. They are very professional and we are not afraid to face the challenges that we have gone thr... See more

Rated 4 out of 5 stars
Verified

I’m really impressed with the service. I honestly thought I would never get my money back, or that if I did it would take years. To my surprise, Refundee made the whole process much quicker than I exp... See more

Rated 5 out of 5 stars
Verified

Refundee were professional and understanding in dealing with our claim . It was slightly complex but they advised how to respond and dealt with the ombudsman after original claim rejected. They neve... See more

Rated 5 out of 5 stars
Verified

Refundee are an organised and professional organisation. They provided me regular updates on how my claim was progressing, and once at certain milestones what likely routes the claim may take and time... See more

Rated 5 out of 5 stars
Verified

They are using their superior knowledge of official systems to negotiate proper settlements which us ordinary folks would not be able. They have been most constructive, friendly and helpful at all sta... See more

Rated 5 out of 5 stars
Verified

Good communication, always keeping me up to date when there was progress but also when there wasn't. Made the process so much easier. They followed through doing exactly what they promised to do.

Rated 4 out of 5 stars

Terrible company. They tried to recover money for me, but are just absolutely useless. They fail to give me notice about an update in time for the Financial Ombudsman, they do not reply my emails, an... See more

Rated 5 out of 5 stars
Verified

Really good team keeping me informed and updated throughout the whole process and helped me get a positive outcome. Really grateful, thanks!

Rated 5 out of 5 stars
Verified

I was scammed by a phoney investment fund over two years ago. Didn't think there was any chance of getting any money back. Refundee successfully recovered 50%. Amazing - can't thank you enough!

Rated 5 out of 5 stars
Verified

Refundee helped me recover 50% of my lost funds. They were professional, very supportive, and I highly recommend them to anyone dealing with a scam. You do need to be patient while waiting for the... See more

Rated 5 out of 5 stars
Verified

Very nice caring people at refundee who managed to get me some money back from what I was scammed off and kept me informed throughout the time it took. Much appreciated and my sincere best wishes for... See more

Rated 5 out of 5 stars
Verified

It was a stressful repetitive process due to its nature. Without refundee I would not be getting MORE than the money I lost back! Can only be grateful & thankful to them for helping me get £ back I... See more

Rated 5 out of 5 stars
Verified

We chose to use Refundee to support a complaint about our bank through the Financial Ombudsman Service. Stuart was very knowledgeable and gave us good, honest advice which resulted in a great outcome... See more

Rated 5 out of 5 stars

I cannot thank refundee enough for their kindness,sympathy, and professionalism. They kept me informed of developments and managed to recover 50% of my loss. I would highly recommend this firm.

Rated 5 out of 5 stars
Verified

Very helpful and a very successful result Awarded a full refund on my loss.

Rated 5 out of 5 stars
Verified

Process was so clear, straightforward! Communication was very clear and transparent. Thank you for helping me to get my money back.

Rated 5 out of 5 stars
Verified

Caring approach Good advice re recovery scams Successful recovery of funds Slightly high charges

Rated 5 out of 5 stars

OMG these people are AMAZING. They managed to get a refund on money I had lost in a scam. I cannot thank them enough. If you've lost money in a scam DO NOT hesitate to contact them and ask for thei... See more

Rated 5 out of 5 stars
Verified

The year 2019 marked a devastating financial and emotional low point for me, having been the victim of fraud that resulted in the loss of nearly £20,000. Years of savings vanished in an instan... See more

Rated 5 out of 5 stars
Verified

CONTACTING ME REGULAR WITH NEWS , VERY PLEASED WITH SERVICE

Rated 5 out of 5 stars
Verified

Kept in touch well while process was completed. My refunds exceeded my expectations and after initial paper work gathering were very helpful and very good value for their commission . Very satisfied... See more

Rated 5 out of 5 stars
Verified

Refundee is an excellent and fantastic company helping people to get back their money from the fraud and scammers.Ive lost money and they help me recover my money.They have been brilliant and efficien... See more

Rated 5 out of 5 stars
Verified

The enquiries by Refundee were detailed and thorough. No stone was left unturned. The team at Refundee was quite positive as they took over my case. Turned over all records, transactions and messages.... See more

Rated 5 out of 5 stars
Verified

I had initial call from Lee and he was extremely helpful and supportive. He is quite mature and openminded specially when it comes to romance scam. The whole team kept me up to date and chasing bank... See more

Rated 5 out of 5 stars
Verified

Refundee were honestly amazing. From day 1 they were clear about the % that the company would take, if my case was successful and they stuck to their word, there are no hidden fees. They would c... See more

Rated 5 out of 5 stars
Verified

What can I say… All the staff at Refundee have been fantastic over the past several months. They successfully recovered over £14000 for me. I like I’m sure many of you reading this fell victim to... See more

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Company details

  1. #70 of 166 best companies in Non-bank financial service
  2. #5 of 47 best companies in Bank
  3. #1 of 1 best companies in Consumer Advice Centre
  4. #18 of 42 best companies in Money transfer service
  5. #3 of 10 best companies in Small Claims Assistance Service

Written by the company

Refundee helps victims of scams to recover their money. We can recover when victims have made bank transfers, cryptocurrency transfers, and even cash payments.


Contact info

4.8

Excellent

TrustScore 5 out of 5

667 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Mind at Ease

I cannot thank refundee enough for their kindness,sympathy, and professionalism.
They kept me informed of developments and managed to recover 50% of my loss.
I would highly recommend this firm.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team achieving the impossible.

A very polite, amazing and effecient team who have been nothing but supportive from get go. They have managed to achieve what I thought was impossible and I cannot recommend them enough. Thanks alot and keep up the amazing work!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

OMG these people are AMAZING

OMG these people are AMAZING. They managed to get a refund on money I had lost in a scam. I cannot thank them enough. If you've lost money in a scam DO NOT hesitate to contact them and ask for their help. Worth every single penny.

1 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

A great and efficient company to deal with

Refunded team has been more than helpful and efficient in the request of retrieving my funds after a scam. They are very professional and we are not afraid to face the challenges that we have gone through during the process. I will recommend this company and team any time.

23 September 2025
Rated 5 out of 5 stars
Verified

Process was so clear

Process was so clear, straightforward! Communication was very clear and transparent. Thank you for helping me to get my money back.

16 September 2025
Rated 5 out of 5 stars
Verified

Great result!

Result!

We were battling with three banks to get a fair outcome to a APP fraud scam that I had the unfortunate experience of at the end of last year. The team at Refundee persisted throughout the process to get the best outcome possible. They were communicative throughout and were able to answer all the questions I had along the way.

Highly recommended.

10 September 2025
Rated 4 out of 5 stars

Terrible company

Terrible company. They tried to recover money for me, but are just absolutely useless. They fail to give me notice about an update in time for the Financial Ombudsman, they do not reply my emails, an investigator planned to call me but never did. I get different information from different people. Today I see that they received an update from the Ombudsman on 15 August already, nearly one month after finally giving me a full update on their letter. Refundee, you should be ashamed being so careless with thier clients lost money. I suggest people to use other, similar websites. I do not understand why this company has so good ratings honestly.
UPDATE: After my review, I had a call with Raj, a Senior investigator at Refundee, and he was very helpful. I should have probably had this call like a week before or so, but it ended in a positive outcome so far. Thanks

9 September 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Refundee is an excellent and fantastic…

Refundee is an excellent and fantastic company helping people to get back their money from the fraud and scammers.Ive lost money and they help me recover my money.They have been brilliant and efficient in many ways ,They are very professional too loving caring and understanding to people.I can highly recommend refundee team as they were excellent company really trusted.

2 September 2025
Rated 4 out of 5 stars
Verified

I’m really impressed with the service

I’m really impressed with the service. I honestly thought I would never get my money back, or that if I did it would take years. To my surprise, Refundee made the whole process much quicker than I expected and were very efficient in securing my refund. The only downside is that I feel the fees are a little on the high side, but overall I’m very grateful for the outcome.

1 September 2025
Rated 2 out of 5 stars
Verified

Half the money

I mean I guess they sort of got the job done, but after a year and half they only managed to get half my money back.

27 August 2025
Refundee logo

Reply from Refundee

Hi Scott,

Thanks for taking the time to leave a review. I am glad we managed to win back half your money for you. Refunds are never guaranteed and we put a lot of time and effort into fighting for our clients money back, without a guarantee of success. So I am glad we managed to get a positive result for you on your case.

I was disappointed to see that we did not manage to reach your expectations however. I have sent you an email to find out more and will wait to hear from you.

All the best in the future,

Refundee team

Rated 5 out of 5 stars
Verified

These guys rock

What can I say… All the staff at Refundee have been fantastic over the past several months. They successfully recovered over £14000 for me.
I like I’m sure many of you reading this fell victim to a sophisticated scam over 5 years ago now. I had long put this behind me and tried to forget about it thinking the money was gone for good.
I came across Refundee in an instagram ad. I was very sceptical at first as I know there are a lot of ‘recover your money scams’ out there. But after doing my due diligence I was made comfortable they were legit.
The team at Refundee have been brilliant and efficient from the very start, they were thoughtful and empathetic throughout the whole process, I cannot recommend them enough!

29 August 2025

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