Reface Reviews 

1,673
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and politeness of the support team. Many people also noted the impressively quick response times, with issues often resolved immediately and efficiently. However, some people were dissatisfied with the subscription and cancellation process. Many reviewers found it difficult to locate cancellation options or stop recurring charges, leading to frustration and unexpected billing. Some customers also reported being charged even after attempting to cancel or deleting the app, with a few expressing concerns about the clarity of billing practices.

What people talk about most

Response time

People report positive experiences with response times, consistently praising the promptness and efficiency... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting its efficiency and... See more

Subscription

Users describe ambiguous interactions with subscription, with many reporting unexpected charges, such as... See more

Cancellation

Customers consistently note ambiguous experiences with cancellation, with many reviewers praising the quick... See more

Application

Consumers find the app to be ambiguous, with many reviewers praising its creativity, fun features, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It appears to be far too easy to 'place an order!' I also detest the way a 'subscription' is applied....many do not know that the meaning of this is a 'repeat order!' Luckily I was checking my bank s... See more

Rated 5 out of 5 stars

I didnt realise id subscribed straight away but when I did and wanted to cancel i emailed the support team. Almost immediately it was cancelled with a lovely friendly message and a feeling it really... See more

Rated 5 out of 5 stars

I cancelled my subscription but payment had gone out already. I sent an email to customer service and was genuinely surprised that I got a response straight away and a refund with no problems or delay... See more

Rated 5 out of 5 stars

I wasn’t happy about my automatic subscription when I got billed but Jake from reface helped me cancel straight away once I debt them an email about cancelling. Very good customer service.


Company details

  1. Software company
  2. Software Vendor

Written by the company

Reface app is an AI content creation app. Generate AI avatars, make viral videos, transform a selfie in seconds. Britney Spears, Miley Cyrus, Justin Bieber, and Snoop Dogg have all made content with it. Reached #1 in the US App Store. 200M+ downloads.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,673)

1,658 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company was very attentive in…

The company was very attentive in solving the problem that I was having about cancellation. I talked to several different agents and they were all helpful and courteous. The process was done very quickly and my money was refunded. It was great customer service.

22 July 2026
Unprompted review
Rated 2 out of 5 stars

Misleading advertising and payment information

The response we quick and an attempt was made to resolve the issue. I am not completely satisfied because I needed to receive my refund for the 2 additional payments that I didn't authorize. The advertisement and payment information is misleading. I was lead to believe that it was a one time payment. There was no option to choose any payment method. Additionally I tried to cancel earlier but didn't realize that I needed to go to the site. Consequently I removed my card information from Google cancelled all my subscriptions thinking I was missing it on Google play. It was until I receive this charge today that I researched and realized that I needed to cancel from the site. I am very disappointed and hurt that I was mislead. I regret my experience with reface.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I had some issues with my subscription…

I had some issues with my subscription and it was handled promptly through the email link. The phone assistance number will not take calls, which is frustrating. So, if you use the email they respond quickly. Thank you.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Jake made this so easy to cancel my…

Jake made this so easy to cancel my subscription.. First time in my life an actual human resolved an issue for me this fast and no hassle!!! Lol
Customer service was amazing..I only cancel because I never used it, but I might actually try it again because of their service 😀

21 July 2026
Unprompted review
Rated 5 out of 5 stars

You got right back to me when I sent…

You got right back to me when I sent you an email so thankyou. I am trying to work out your site. Am I able to make short clips of being a Viking warrior to. I have norse heritage, so I was quite excited when I seen your ad.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Reface us temporarily unavailable here

Support responded quickly and let me know it is not a technical issue and why it is temporarily not available in my area. I have also joined their Beta program and I look forward to hearing from them when Reface is available in my area.

21 July 2026
Unprompted review

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