It appears to be far too easy to 'place an order!' I also detest the way a 'subscription' is applied....many do not know that the meaning of this is a 'repeat order!' Luckily I was checking my bank s... See more
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Reface app is an AI content creation app. Generate AI avatars, make viral videos, transform a selfie in seconds. Britney Spears, Miley Cyrus, Justin Bieber, and Snoop Dogg have all made content with it. Reached #1 in the US App Store. 200M+ downloads.
Contact info
Kyiv, Ukraine
- hi@reface.ai
- reface.ai
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
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Jake was incredibly quick to sort out…
Jake was incredibly quick to sort out my issue.
The speed and efficiency of the problem…
The speed and efficiency of the problem resolution was fantastic. Thank you
Thank you for getting back in contact…
Thank you for getting back in contact with me over this issue and refunding me 😊
Tricky at first but response to emails…
Tricky at first but response to emails was very prompt and I am glad to say my problem with
Unwanted subscription was resolved.
The company was very attentive in…
The company was very attentive in solving the problem that I was having about cancellation. I talked to several different agents and they were all helpful and courteous. The process was done very quickly and my money was refunded. It was great customer service.
Help was very quick to resolve the problem
I think because my emails were quickly and politely answered
Cancellation request was quickly…
Cancellation request was quickly actioned
My issue was resolved quickly and easily
Misleading advertising and payment information
The response we quick and an attempt was made to resolve the issue. I am not completely satisfied because I needed to receive my refund for the 2 additional payments that I didn't authorize. The advertisement and payment information is misleading. I was lead to believe that it was a one time payment. There was no option to choose any payment method. Additionally I tried to cancel earlier but didn't realize that I needed to go to the site. Consequently I removed my card information from Google cancelled all my subscriptions thinking I was missing it on Google play. It was until I receive this charge today that I researched and realized that I needed to cancel from the site. I am very disappointed and hurt that I was mislead. I regret my experience with reface.
Cancellation was completed to my…
Cancellation was completed to my satisfaction within moments.
Quick and effective resolution of my…
Quick and effective resolution of my issue
Extremely fast and satisfying
Extremely fast and satisfying reply to my refund request. Very impressed
I had some issues with my subscription…
I had some issues with my subscription and it was handled promptly through the email link. The phone assistance number will not take calls, which is frustrating. So, if you use the email they respond quickly. Thank you.
I had a slight problem which was…
I had a slight problem which was resolved easily and quickly. Jake who dealt with my issue was helpful and kind
Jake made this so easy to cancel my…
Jake made this so easy to cancel my subscription.. First time in my life an actual human resolved an issue for me this fast and no hassle!!! Lol
Customer service was amazing..I only cancel because I never used it, but I might actually try it again because of their service 😀
Only on site for awhile but gave me…
Only on site for awhile but gave me some idea of what i could have. Thankyou
You got right back to me when I sent…
You got right back to me when I sent you an email so thankyou. I am trying to work out your site. Am I able to make short clips of being a Viking warrior to. I have norse heritage, so I was quite excited when I seen your ad.
Easy to cancel subscription
I didn't realise the app was subscription based. I contacted the support team and the subscription was cancelled ASAP. Very prompt and professional service.
Reface us temporarily unavailable here
Support responded quickly and let me know it is not a technical issue and why it is temporarily not available in my area. I have also joined their Beta program and I look forward to hearing from them when Reface is available in my area.
Happy Chappy …
After I emailed an inquiry the reface team quickly responded within 24 hours. Fantastic. My issue was resolved as well.
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