This is helping with the issues I'm dealing with. After talking about common issues, it asks how the issue affects me or makes me feel. It gives multiple articles to read dealing with the issue. I jus... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The help was very informational. I’m just disappointed in the answers that I got because you updated my program plan and now it’s gone. The representative who helped me the reason why I could not resu... See more
Company replied
I was confused about my payments and refunds. I had several debits and credits to my account, and I got very confused weather I paid too much or if they were just repeat/copy transactions. They helped... See more
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My account was temporarily suspended. I was looking for a customer service telephone number or live chat to help get this sorted out but I could not find either. I sent an email and response was less... See more
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Company details
About Liven
Written by the company
Life comes without a manual. People try to wing it, make mistakes, and grow frustrated with themselves. Liven is the self-discovery companion app for people who are ready to try again 💚
Inside the Liven App, you'll find:
• Mood Tracker – spot your emotional triggers and patterns day by day
• Guided Journaling – turn overwhelming thoughts into clear, honest reflections
• Livie, AI Companion – talk things out with a warm, judgment-free listener you can trust
• Tests – get fast insights into the habits shaping your inner world
• Calming Sounds – help your nervous system settle when emotions run high
Contact info
Lekorpouzier 12a, 3075, Limassol, Cyprus
- support@theliven.com
- theliven.com
4.3
Excellent
33k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Not much better than a scam
Not much better than a scam. Check the small print for the monthly charges. Don't do as i did and assume the payment was for a whole year. If you then go to cancel they will offer you a years subscription for the cost of a month. Cant trust a business like this. Nice idea but its just out to fleece you.
6 September 2026
Unprompted review
Reply from Liven
Hey Carlos,
It means a lot to us that you noticed our customer service. We are here to make your experience as smooth and caring as possible. 🍀
Reply from Liven
Hey,
We appreciate your straightforward feedback and are glad to see your positive vibe. Your support energizes us to keep enhancing what we offer.
I recently underwent brain surgery and…
I recently underwent brain surgery and have been not well since February of this year. I was just charged for the subscription today and did not know or kept track of the charging of a new subscription. This was unexpected. I sent a note to customer service and immediately got a reply. It was a thorough and kind message and a refund is on its way and they have cancelled my subscription which I still am not sure is. I appreciate the quick and responsive customer service. One thing today that was easy!
6 September 2026
Reply from Liven
Hi Lorraine,
Your experience with our customer service shows how important it is to us to be attentive and caring when it matters most. We are glad to know that the response felt thorough and kind during a challenging time. Please reach out anytime if there's more we can do to help. If we can help, reach us at trust@theliven.com. 🍀
Excellent customer support provided by…
Excellent customer support provided by a very friendly and attentive team. Thank you, liven!
6 September 2026
Reply from Liven
Hey Karin,
Your kind words about our team brighten our day. We are glad to have made a positive impression and hope to keep that connection strong.
Spoken to Liven to update my details…
Spoken to Liven to update my details and uber quick professional response
6 September 2026
Reply from Liven
Hi Phillip,
It's great to know our team could assist you quickly and professionally. We hope every interaction leaves you feeling confident and supported. 🍀
Good customer service unclear pricing
6 September 2026
Reply from Liven
Hello Jamie,
We hear you on the pricing clarity and appreciate you pointing it out while also noticing the care you found in our service. Your insight helps us think about how to make things easier to understand for everyone.
Billed without authorisation
Without authorisation this company began taking payments for an account that was never used.
They state they cannot do refunds.
They do not have sufficient ‘customer support’ and I received several emails all with the exact cut and paste, automated reply and information with no resolution. Very difficult to communicate with a human.
5 September 2026
Unprompted review
Reply from Liven
Hello Lyn,
An experience like this can feel really unsettling, and we want to make sure it gets the attention it deserves. Subscriptions with our app are only meant to begin after payment details are confirmed, so we want to review what happened and make things right. Please contact us at trust@theliven.com so we can investigate your account details, and let us know if you mention this review so our team can prioritize your case.
Updated review
Previously wrote a 1 star review due to being charged £53 unexpectedly during a time when I have been seriously ill and a sudden payment was the difference between being able to survive or not.
Pleased to say the company have now been in touch and processed a refund something I am very grateful for.
The app itself is well set out and does provide some useful information and insights along with ways to break negative patterns.
Having had ADHD all my life and going through a particularly stressful time I probably didn't make the best of the time I had the app mainly due to forgetting to log in half the time. When my health situation improves I may give it another go sometime.
6 September 2026
Unprompted review
Reply from Liven
Hey,
Your openness about your experience and health challenges really resonates with us. We admire your strength and hope that when the time is right, our app can be a gentle companion on your path to feeling better. Take all the time you need, and we will be here whenever you choose to return. If we can help, reach us at trust@theliven.com. 🍀
I gave the Liven group a five star…
I gave the Liven group a five star rating because of their customer service. I dealt with Oliver this evening and he was professional, patient, empathetic, and his willingness to help was greatly appreciated. Unfortunately, I am feeling overwhelmed right now, and I am unable to even start the program at this point in time. I feel like it would be very beneficial for me to try again in the very near future, but now is not the time. I think the Liven Group is an awesome program and I do look forward to participating in it. Sincerely, Valerie G.
14 June 2026
Reply from Liven
Hi Valerie,
Knowing that Oliver's kindness and patience made a positive difference for you truly brightens our day. We understand that timing matters and look forward to welcoming you back whenever you feel ready to engage with our app. Your thoughtful words about the program inspire us to keep growing alongside you. 🌿
They listen to my problem
They listen to my problem. They help solve my issue and refunded my money. And they help me close my account efficiently. Thank you
24 August 2026
Reply from Liven
Hi Lacie,
It's uplifting to know your concerns were met with understanding and care. We're glad the process felt seamless and that you felt supported every step of the way. Your experience encourages us to keep striving for thoughtful and effective assistance. If we can help, reach us at trust@theliven.com.
Great start needs work
Too many of your things in the thought or fact did not git me at all and I got annoyed as I went. too narrow a range and not adaptive enough
I am a neuroscientist but also in the technical medical term batshit crazy, and do believe one can to a degree help oneself.
It also feels a bit more like work than work.
6 September 2026
Reply from Liven
Hi there,
Your perspective as a neuroscientist brings a valuable lens, and we recognize the need for a more flexible and engaging approach. We hope the experience can evolve to feel less like a task and more like a helpful companion as you explore further. If you want to share more, we'd be glad to listen. 🍀
No hassle to cancel subscription
No hassle to cancel subscription. Quick response too.
5 September 2026
Reply from Liven
Hello,
Your mention of a smooth and quick process truly encourages us. We are glad to have made things effortless for you. 🍀
I feel very Comfortable
I feel very Comfortable speaking to the liven app. It has helped me identify the underlying issues that have stressed me for years. It seems to adapt to the issues I describe
5 September 2026
Reply from Liven
Hey John,
Hearing that our app has created a space where you feel at ease truly lifts our spirits. We are inspired by your recognition of how it adjusts to your unique experiences and helps uncover deeper challenges. Your openness encourages us to keep nurturing that connection. 🍀
Reply from Liven
Hello Will,
Speed is important when you need it, and it's great to know we could be prompt for you. We hope that quickness keeps making a difference as you continue with us. 🍀
My inquiry was answered quickly and…
My inquiry was answered quickly and efficiently.
5 September 2026
Reply from Liven
Hey, Gretchen,
It means a lot that our response time stood out to you. We hope every interaction feels just as smooth and helpful. 🌿
As a starting lesson
As a starting lesson, I feel it to general, explaining obvious statements
5 September 2026
Reply from Liven
Hey Bianca,
We understand the desire for more depth early on and appreciate your perspective. Your feedback helps us think about how to make the beginning more engaging while still welcoming. 🍀
They were very helpful and easy to work…
They were very helpful and easy to work with!
5 September 2026
Reply from Liven
Hi Robyn,
Your experience with ease and helpfulness really brightens our day. We are glad to have made things straightforward and supportive for you. 🍀
Quick and effective customer service…
Quick and effective customer service replies and actions
5 September 2026
Reply from Liven
Hi,
Quick and attentive responses are what we aim for, so it's rewarding to see that reflected here. We appreciate you taking the time to highlight this aspect.
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