Premium Credit Reviews 

123,671
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 16,429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the overall service is quick and reliable, while the staff members are consistently helpful, polite, and knowledgeable during every interaction. People really appreciate how easy it is to navigate the online platform, understand policy terms, and set up insurance agreements without any unnecessary hassle. However, some customers also noted difficulties reaching support by phone, frequently encountering automated computer voices instead of talking directly to an agent. A few other people also felt that certain online procedures were overly complicated, leading to frustrating communication issues and unexpected administrative charges.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting a smooth, straightforward, and secure process... See more

Service

Users describe positive interactions with service, highlighting a quick, easy, and secure experience when... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that advisors are knowledgeable, helpful,... See more

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are extremely polite,... See more

Website

Customers consistently note ambiguous experiences with website, as many reviewers highlight that it is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All pertinent information laid out logically. In no doubts as to how much and when repayments are. Quick and easy to set up A/C. However, this is just at start of agreement. Hopefully, service recei... See more

Rated 4 out of 5 stars

Really it's 3.5 stars because of the interest they charge, overall there's been no problems and very easy to navigate especially if you have nore than 1 policy but I'm penalizing them the exact way th... See more

Rated 5 out of 5 stars

Great quick service and outlined with what is on offer to accept or decline xxx it’s up to you weather you purchase or just look no obligation. You do not get phone calls or get bombarded with emails... See more

Rated 5 out of 5 stars

Being able to speak to an agent who wasn’t “hard selling” but actually tailored a product to suit my company needs and ended up cheaper than the original quote. Really appreciate it and will use them... See more


Company details

  1. Financial Institution

Written by the company

Whether it's for personal or business use, insurance is essential for most of us. Since 1988, we have helped millions of businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front. But that’s not all. We also provide the finance to pay annual costs such as professional fees, membership subscriptions, commercial service charges and school fees. Today, we have over 2.1 million customers using our service and technology to process 24 million Direct Debits and fund advances of £3.6 billion. That's why we're the number one insurance premium finance company in the UK and Ireland. Headquartered in Leatherhead and Dublin we employ over 350 colleagues, including field-based employees providing local coverage across the whole of the UK and Ireland


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124k reviews

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4.5

All reviews

(123,671)

15,424 reviews in the last 12 months

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Rated 1 out of 5 stars

Impossible to speak to anyone about my…

Impossible to speak to anyone about my new credit agreement. I just wanted a copy. The one I 'signed' online was deleted immediately after I had supposedly 'signed' it. Their website provides no help. You are blocked at every point. They do not disclose a phone number, and the supposed ways to make contact were also too challenging. They are probably in breach of the Financial Regulator, and I will most certainly pursue that and complain. They should not be operating in providing credit. Michael Duda

5 November 2026
Unprompted review

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