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Premium Credit Reviews 

118,724
•
TrustScore 4.5 out of 5

4.5

Financial Institution
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Review summary

Created with AI, based on recent reviews

Considering 16,590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, finding the process quick, easy, and efficient from start to finish. Many people praise the staff and customer service for being professional, helpful, and polite, guiding them through procedures with clear communication. Reviewers appreciate the simplicity and straightforwardness of arranging policies and managing their accounts. However, some customers also noted challenges with the digital signing process and website usability. These issues included difficulty with online forms, confusing interfaces for those with learning difficulties, and frustrating automated systems that made it hard to reach a person.

What people talk about most

User experience

People report positive experiences with user experience, finding the process smooth, simple, and easy to... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as great, fast, efficient, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Website

Consumers find the website experience to be ambiguous, with some reviewers praising its ease of use and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with a finance company understanding customer needs with out you we could not be able to. Achieve the goal what we are aming for so thank you so much for your sport my god bless all of the st... See more

Rated 5 out of 5 stars

They guide me through the procedure of getting car insurance certificate very pleasant and helpful on the phone. Even the puy went pulse 5 PM in the evening, and we hope they help me to get my policy... See more

Rated 5 out of 5 stars

Bit of a rig marrol getting to a person to speak to , but worth it . Gentleman I spoke to was ever so polite and helpful . Needs to be an easier way to get to speak to a person instead of being taken... See more

Rated 5 out of 5 stars

Been using Premium Credit for a number of years now to find my commercial insurance policy, always efficient and in my opinion cost effective, always set up for me at most needing as much as a signa... See more

Company details

  1. #65 of 108 best companies in Financial Institution

Written by the company

Whether it's for personal or business use, insurance is essential for most of us. Since 1988, we have helped millions of businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front. But that’s not all. We also provide the finance to pay annual costs such as professional fees, membership subscriptions, commercial service charges and school fees. Today, we have over 2.1 million customers using our service and technology to process 24 million Direct Debits and fund advances of £3.6 billion. That's why we're the number one insurance premium finance company in the UK and Ireland. Headquartered in Leatherhead and Dublin we employ over 350 colleagues, including field-based employees providing local coverage across the whole of the UK and Ireland

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

119k reviews

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4.5

All reviews

(118,724)

16,239 reviews in the last 12 months

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Rated 1 out of 5 stars

Pure greed

Pure greed, miss a payment and they charge a £25 default fee. Great, add debt onto debt! Stay well clear of these greedy sods!!

23 July 2026
Unprompted review

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