Very satisfied with the customer service representatives I've met whenever I visited in offices (9 mile/Telegraph) and (7 mile and Telegraph)..although I've been using online mostly these days..I don'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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How easy it is to use the website keeps me coming back when I’m short in my checking account. As long as your information is accurate I don’t have any problems. When I first started using Advance Am... See more
Company replied
I’m paid every third week of each month. Occasionally my due date might come a day or two days early, they do not penalize me if I call and explain when they will receive their payment. Also I can i... See more
Company replied
When I had my debit card hacked, Advance America was very helpful in allowing me to make my payment when my new card arrived with no extra charges. I will always put my trust in Advance America for h... See more
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Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
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4.9
Excellent
131k reviews
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Good experience
My experience at the store went well. Wasn't able to finish the application at the store. Had to check with my bank first then finished the application online. The process was easy and the money added to my debit card quickly.
3 September 2026
The whole process took less than 15…
The whole process took less than 15 minutes and I was approved.
5 September 2026
Best Company out there
Best Company out there, I have now used them twice without hesitation, they have great service, fast friendly, and different ways to apply for different loans. I would highly recommend them as I have been and will continue. Need money fast unexpected emergency, they are there when you need them.
5 September 2026
The agent was very helpful but I made…
The agent was very helpful but I made an error when I chose the amount. Didn’t have my glasses & chose the wrong amount I needed. I wish I hadn’t done it when I did cause I should waited till I could see clearly. The agent tried but he couldn’t help me but I appreciated him trying. He listened & was polite.
4 September 2026
Knowledgeable patient friendly
4 September 2026
Great Service when situations beyond…
Great Service when situations beyond your control and you beed a little help to push thru
4 September 2026
Always on time
5 September 2026
Wish they would over let borrowed more…
Wish they would over let borrowed more money than offered because the amount was Berry enough 500.00 ain't enough no more in economy we lived in
5 September 2026
Top Tier
Customer service was great. They were knowledgeable, friendly and respectful. Never had a problem with there website or getting more information about my loan. I will refer to anyone.
4 September 2026
My Advance America experience.
I've been a customer with Advance America for about 6months or so and I can honestly say that I h ent had any issues when comes to borrowing funds when I need. The interest payments are very sufficient depending on the amount that you borrow and customer service whether it be in store or online is wonderful. Thanks Advance.
4 September 2026
Fast and simple
Surprised me when making 2 I was offered refinancing with more money to borrow.Thank you advanced America
4 September 2026
Easy process
Easy process, answered questions if I had any, helped me out when I needed the money. Highly recommended by me!
4 September 2026
Great service
The customer service in person and over the phone is great. When you apply for loan on line they make sure you understand everything, the money is on your account immediately.
4 September 2026
Fast and helpful
4 September 2026
Very easy to navigate
Very easy to navigate. And once the loan payment is received, a new loan is available immediately.
4 September 2026
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