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Upstart Reviews 

71,097
•
TrustScore 5 out of 5

4.9

Non-bank financial service
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Review summary

Created with AI, based on recent reviews

Looking at 14,811 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and straightforward loan application process, noting that funds are often received quickly and efficiently without any unnecessary complications or delays. People really appreciate the helpful customer service representatives and the user-friendly website navigation that guides them smoothly every single step of the way. However, some customers also noted that the interest rates on their personal loans could be quite high depending on individual circumstances. Nevertheless, consumers found these payments manageable due to highly flexible repayment terms and the complete absence of any penalties for early payoff.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online application process... See more

Service

Customers consistently note positive experiences with service, highlighting a fast, easy, and reliable loan... See more

Payment

Clients share positive opinions on payment, highlighting a very easy and straightforward process. Reviewers... See more

Price

Customers had positive experiences with price, reporting that rates are generally fair compared to others.... See more

Customer service

Users describe positive interactions with customer service, praising the speed and ease of getting help.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed money for unexpected visit to vet for pet. Costs an arm and leg for a vet visit and medication here on Oahu, Hawaii. Other lenders were asking for 95% APR. Upstart gave a very reasonable... See more

Rated 5 out of 5 stars

I had a loan with Upstart several years ago that was a real lifesaver, and it came with a much lower interest rate than I was offered anywhere else. I paid it off early and was very happy with it. I j... See more

Rated 5 out of 5 stars

I'm currently receiving chemo treatments for stage 1 breast cancer and as a result I can't work regularly like I need to nor my husband because he takes me to all my apts which has made it impossible... See more

Rated 5 out of 5 stars

This has been so beneficial having the opportunity to be able to use a loan to pay off credit card bills while securing a higher credit score. With this higher score and creditablity I was able to bu... See more

Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Car finance and loan company

Written by the company

Upstart is the go-to borrowing platform trusted by millions. Our industry-leading technology goes deeper than traditional models to understand your unique financial profile. We connect you to a network of over 100 trusted lenders, so you can receive curated, personalized loan offers tailored to you. With an easy online application, you can see your options in minutes — alongside clear, helpful guidance — so you can make a decision with confidence. This is money for the moments that matter.

Contact info

4.9

Excellent

TrustScore 5 out of 5

71k reviews

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4.9

All reviews

(71,097)

14,753 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This approval process made the anxiety…

This approval process made the anxiety I had when I started the application simply melt away. This is actually my second request after paying off the first one and I'm not sure how but it feels like the process has been more simplified.

7 September 2026
Rated 5 out of 5 stars

I've now had 2 loans with upstart and…

I've now had 2 loans with upstart and they do a great job each time. The process is pretty painless, you have a decision quick and they've helped me each time. I never had issues with my autopay and I can select my own due date as long as its not more than 30 days out. I appreciate this company a lot.

7 September 2026
Rated 5 out of 5 stars

Very prompt

Very prompt, very fast and easy to deal with. I would recommend them

7 September 2026

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