pflanzmich.de Reviews 

I have received much younger tree
The trunk was supposed to have 6-7 cm instead it has less than 2 cm
I have already placed a claim but no feedback
Unacceptable since I have paid 120 euro

Update: Customer service eventually responded and refunded the price difference, which I appreciate.

However, I am still somewhat disappointed overall, as the plant delivered was not the size that I originally ordered. As I ordered as an international customer returning or replacing it was not really practical, so in the end I had to keep a product that was different from what was purchased.

Another frustrating aspect was that I initially received no response through the regular customer contact form on the website. The only time I received a reply was after posting a Trustpilot review, which unfortunately should not be necessary to get customer support.

The plant itself arrived healthy and well packed, and I appreciate that the company ultimately offered compensation, but the situation could have been handled much more smoothly from the beginning.

Original review: I ordered a Pinus mugo ‘Mops’ in the 50–60 cm size range, but received a noticeably smaller plant in the 40–50 cm range instead. The price difference between these sizes is around €70 excluding shipping, so this is not a minor discrepancy.

I contacted customer service to ask for a solution, but unfortunately I have not received any reply so far.

The plant itself looks healthy, but when ordering specimen plants for landscaping projects, the exact size matters a lot — especially when the larger size is significantly more expensive.

I hope customer service will still respond and help resolve the situation professionally.

The plants I have ordered from Pflanzmich so far were all of excellent quality. Much larger than other plant online shops. So a perfect price-performance ratio!

I always order there and recommend the shop to my friends!

**Update: after this review, the company responded promptly and my money was refunded without any further hassle or delay**

I am based in Netherlands and only reason to order a single rose from them was that it wasnt available here in NL. Paying 15 Euro for delivery of a rose that costs 25 Euros seems reasonable when you desperately want a rose.

Order was placed in march, for expected delivery in early May. While making this order, webshop recommended a rose fertiliser of 14 euro, which I added because it dint lead to additional shipping costs.
They chose to ship me only fertiser already in March.
since rose dint arrive in May, I started to write to them, because I could not reach their customer service ever by phone. They took good week to reply that the rose is unavailable and they would refund me only the price of rose becasue I already received the fertiliser. I dont think this is fair to charge me full shipping fee for just sending fertiser, which was their choice anyway! I made one order, if they arent sure of their products, they should take the loss for their mistake not the client and by the way, if rose was available sending it separately wouldnt cost them anything. After this they stopped responding altogather.
So yay for me! I paid 30 Euro a rose fertiliser that costs 14 euro and easily available in every garden center here. And worst of all no rose that I desperately wanted. I lost time and money and opportunity to buy it from another supplier.
I feel scammed!

11 Thuja ordered together with some other plants, only 1 received, and the office with no traceability on me not reveiving them (I am asking as last resort to calculate the due weight that each parcel should have been, as they insist that they see it all as "delivered", & now ask *me* for photos of the parcels received in 2 batches weeks ago (and not the shipper or their own staff).

In short, poor customer orientation and defficient operational efficiency :-/ Perhaps just not dimensioned for online trading or for seasonal peaks. I cannot recommend & will stay away from them.

Additional hint: rose Santana was ok for 5 liter container, Naheglut small for the price&5 liter container, and Red Flame tiny&unrooted in a 5liter container (a rip-off!). 3 plants received much bigger, healthier & cheaper from another online supplier, and received within 2 days - not 3 weeks.

Customer service is very good delivery was on time.
Most important: The trees I ordered are in perfect shape!
I can recommend this company.

The plants arrive in good condition and, with a few exceptions, grow well. The descriptions of the plants on the website are very informative and detailed

Alle ok. Took some time before shipping. But informed when it would be delivered.

Worst experience I have had buying blueberries.
After receiving diseased looking unhealthy plants, I asked to replace one of the varieties that was way too small and barely alive.

Pflanzmich eventually send a replacement which looked even worse than the original! The plant in question was infected with crown gall, way too small (both in size as well as the pot it came in) and half of the branches were black and completely dead.

After sending them a picture, pflanzmich replied that we just had to cut back some of those dead branches (90% of the plant) and that it still had some life in it so they couldn't refund it. They eventually did refund after showing them a larger picture of the atrocious quality and dead state of their blueberry plants.

Later I also found out that all the other plants were heavily infected with crown gall. They all had the same symptoms. I eventually got rid of them as to not infect any other plants. Most of the plants send were already in very poor condition when they came and had multiple black dead branches.

This will be the last time I order anything from Pflanzmich. It did not just lose me a lot of time and money but also lead to a few other plants getting infected.

I ordered a Gunnera Mannicata with delivery projected to be Calendar Week 17. Delivery is now postponed for 4 MONTH to week 33. Which means the plant has no time to grow still and be enjoyed this year if it survives at all. Plant is „sold out“. But since they weeks ago told me delivery was week 17 I suspect somebody who ordered later got „My“ plants or the deliberately lied about delivery to get more orders.
And you cannot even reply to the email unceremoniously informing you about the delay without explanation. You have to go to the website and fill out a form…
Either way, do not order here.

I had a very good experience with Pflantzmich while purchasing over 220 different bushes for our newly established cottage garden this spring. Despite a slight delay in the international delivery from Germany to the Czech Republic and the absence of a tracking number, I was pleasantly surprised by the quality and condition of the plants upon arrival in early March.The assortment included a variety of bareroot and container plants. Plants arrived in secure wooden containers that ensured they remained undamaged during transit. Due to lacking tracking number, I was not at home for the delivery, therefore the driver left the plants in the yard as per our agreement. Upon my return, I found the plants to be beautifully intact and ready for planting. I enhanced the plants' root systems with mycorrhiza during planting, which I believe contributes to their overall health now. While some setbacks occurred, such as a portion of the hamamelis bushes not surviving the spring, I was impressed with Pflantzmich's swift resolution. Their team promptly addressed the issue and sent five new, vibrant hamamelis bushes my way, this time with a tracking number to ensure a smoother process.Throughout the summer, I experienced minor challenges, like losing theee bushes of cornus mas. However, as August rolls around, I'm pleased to report that the all remaining bushes are flourishing. Prunuses are growing rapidly, and hydrangeas are blooming beautifully. Based on my experience, I recommend Pflantzmich, even for international deliveries!

Never buy from this company if you don't want to be disappointed. The phone number is not contacted, the letter is not answered, the trees are dead. 1 star is too much

I pre-ordered an expensive rose which would be delivered in week 21. Last week after I sent a couple of emails to inform about the delivery date, I received an email that the rose was no longer available and that I could order another one. In the email they stated I can contact them by chat or contact form. But the chat is not working anymore and they don’t respond to my emails. They can’t be contacted by phone either.
I have ordered with them before, which was a smooth proces and I received a beautiful plant at the time. But I don’t know what’s going on with this company at this time.
@Pflanzmich: if you read this, please contact me.

Absolut cheating! do not trust this site! I ordered wisteria of size 60-100 cm (should be with flowers) and instead I got an unknown plant 3 times smaller in a horrible state with leaves eaten by bugs, no flowers, almost dead, and no response on my complaints in German and English, which I sent over their website kontaktformular (3 times), chat (1 time), email (3 times), and feedback on the website, and asked to cancel the order. I no longer need this plant after the flowering season. Instead of the response on my emails, i received a reminder vis email and by post few times to pay the bill. No way! Just cancel the order! Never buy anything there! the worst ever experience with online shopping!

It has now been 7 weeks since my order of six plants. I only ever received half of the order, i.e. three plants. The other three plants have never arrived and have apparently been sitting in a box somewhere. The plants are surely dead after such a long time. I am still waiting for the refund for the missing part of the order. Very poor choice of shipper (DPD). Very poor communication overall. Very unprofessional in my experience.

I ordered my plants on August 27 and supposed to be delivered on September 8. They were sent on September 5 without tracking. So I waited and got an email from the transport company to call them regarding a delivery. I did and they said that they can't drive a big truck into my street (which is a lie because I have had bigger truck driven in there).

During that time we have prepared the soil for the planting and now the weed are growing again.

Also, why is this my problem? I paid 55 EUR to ship the stuff to my place and why should I have to spend my time to arrange with a transportation company? They couldn't give me an answer and they said they will get back to me but I haven't heard from them either.

I contacted the customer service via chat and they told me to wait, I did it multiple times and they said I should only contact them on Friday September 16. The plants are living products and they can't be left in a warehouse for more than a few days. If it's a book or something I don't have any issue in waiting but this is not the same. Also, there's no guarantee that I can see signs of them being ill due to lack of care.

Pflanzmich customer service expects me to accept whatever is there and cancelling the order is not possible. This is unacceptable and it's absolutely unprofessional in handling things like this.

There are other shops that offer proper and prompt delivery and good customer service.

Update:
The plants are now in my carport and roughly half of the plants were dead due to thirst and some of them are in bad shape. I also ordered a few variants of potentilla and they don't even label each variation (they don't even group them into groups), and I have no idea what I'm planting. Very unprofessional.

I ordered twice, but the plants arrived were not the ones, that I ordered. Hard to discuss with the merchant. Second time they offered a second delivery.

The plants are of very good quality. The delivery was on time. The communication is quite effective, but there is no phone contact. Unfortunately, I didn't get a tracking number. As they ship plants which are susceptible to late deliveries, tracking the shipments should be available. The packaging is appropriate.

Terrible service. Order 9 bare root roses, 3 strawberries plants ( 1 came completely dead I had to throw it to the bin) and a Langzeit Rosendünger. I got all the plants in separate shipments. And the dünger never came. When I checked the Rechnung it was supposed to come with the second shipment which contained all roses. I sent an email asking for my dünger. No one has yet to reply me. It was only replied by bots. DO NOT BUY from this website. It is shady! No customer service! HOROR stay away!

Worked like a charm. Fast delivery and good handling.