The customer service is non-existent. We can’t even ask a question. The products are not as described and attaining further information is impossible. The claim to sustainability is false.
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See what reviewers are saying
It was great, that the website provided just the right products, I already liked and looked at within former visits. This is really personal, saves time, makes decisions easy and is really efficient.... See more
I have ordered Küchenkräuter seed pack as well as the suggested soil. Although it has been only one week, some of the plants have sprouted! Delivery was timely. I really have nothing to complain... See more
I would strongly recommend staying away from this shop. I ordered different types of soil, and I have to say that all of them were full of small pieces of plastic and other materials like foil and... See more
Company details
Written by the company
With Plantura, sustainability and effectiveness go hand in hand - for gardening without compromise. Our products are designed to be effective and to provide your plants with optimal care. At the same time, it is of utmost importance to us to create sustainable alternatives to conventional products, such as our CO2-reduced soils, animal-free organic fertilisers, and beneficial insect sets.
Contact info
Brienner Straße 41, 80333, München , Germany
- contact@plantura.garden
- plantura.garden
2.9
Average
826 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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The customer service is non-existent
The customer service is non-existent. We can’t even ask a question. The products are not as described and attaining further information is impossible. The claim to sustainability is false.
29 July 2026
Unprompted review
Reply from Plantura GmbH
Dear Karen,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with Plantura, as we hold our customer service, product quality, and commitment to sustainability to very high standards.
We previously reached out to you to request a few more details regarding your order so we could assist you further, but we haven't received a reply yet.
We would love the opportunity to make things right and clarify any questions you have about our products and sustainability claims. Please feel free to contact our customer service directly – we are happy to help you!
Kind regards,
Marion from Plantura
Love it and can only highly recommend…
Love it and can only highly recommend this shop
28 June 2026
Unprompted review
Super Plants - Super Service!
Already ordered plants twice and every time they provided:
- Super Service
- Quick delivery
- and wonderful plants
5 June 2026
Unprompted review
Damaged plants, missing pots, 15 days of silence
I ordered a set of 12 plants with matching pots for just under €100 (order number: #1260073, delivery to Frankfurt). The package arrived disastrously packed: The heavy fertilizer bottle was loose in the middle, heavily crushing and damaging the plants on the sides. Furthermore, ALL 12 ordered pots were missing!
I submitted a detailed complaint with photos 15 days ago and received ticket ID #56664. To this day, there has been absolutely no response from customer service – they are simply ignoring me. Given the value of this order, this is completely unacceptable.
5 May 2026
Unprompted review
Do not recommend!
I would strongly recommend staying away from this shop.
I ordered different types of soil, and I have to say that all of them were full of small pieces of plastic and other materials like foil and paper. The quality is very poor.
I also ordered several plants, including their “famous” raspberry and blackberry. Both plants arrived in poor condition and were infected with fungi. Also, i left an honest review on their website with photos as proof — and it was never published. It seems very likely that they simply delete negative reviews.This is completely misleading for customers. I regret buying from this company and would strongly advise others not to make the same mistake.
7 April 2026
Unprompted review
It was great!
It was great, that the website provided just the right products, I already liked and looked at within former visits. This is really personal, saves time, makes decisions easy and is really efficient. So thank you, it was really a great experience. 🫶
18 April 2026
Unprompted review
This is a criminal organization…
This is a criminal organization targeting Canadians from Germany. Its a deception to scam Canadians and even globally, BE WARNED STAY AWAY FROM THEM. YOU WILL LOSE MONEY TO THIS SCAMMERS OPERATING FROM GERMANY.
15 December 2025
Unprompted review
Great garden products
Great garden products, easy paying, I have ordered regularly and products always came quick and in good condition
28 September 2025
Unprompted review
solving biological pest problem the…
solving biological pest problem the biological way
satisfying fast service
Used it in the years before with good results
8 September 2025
Unprompted review
Plantura makes it easy
Shopping with Plantura is always a pleasure – clear advice, fast delivery and products that really work. You feel in good hands from start to finish.
22 August 2025
Unprompted review
Plantura Always Great
Plantura Always Great
It works always great and easy. It is really trustworthy.
6 August 2025
Unprompted review
Plantura heped us to fix our…
Plantura heped us to fix our Lebensmittelproblem. Thank you!
15 July 2025
Unprompted review
Poor plant delivery but Plantura's insects always do a good job
What a terrible customer service and delivery practices. You receive 10% for a newsletter subscription, but then again a small print at the bottom of the email lets you know that you only have 7 days for using it. The customer service takes ages only to inform you that they are not going to help you out once the seven-day delay has passed. What does it matter whether I placed my order 10 or 7 days after the subscription? I honestly never had such issues with other shops in the EU.
I also ordered two plants regardless and they arrived absolutely ravaged. Poorly packed and poorly delivered. The worst among all online plant shops that I have ever ordered from!
EDIT 16/07/2025
Thank you for reacting to my review and dealing with my case with more flexibility and empathy. I wish that this would happen from the beginning and not only after the negative review. I hope that other customers will benefit from positive and empathetic responses right away.
In any case, I still think that this experience was easily avoidable, and I am unhappy to have received plants in such a sorry state. However, I might come back for the beneficial insects at some point because they are doing a truly amazing job. Thank you for resolving this issue in the end.
14 July 2025
Unprompted review
Reply from Plantura GmbH
Hi Katarzyna,
thank you for your honest feedback. We are sincerely sorry that you had such a bad experience with our service and delivery. We can completely understand your disappointment and anger.
Regarding the new customer discount, we made an error when processing your request. Rigidly sticking to the deadline was not right. We have since credited the discount to you, and we would like to apologize for this mistake.
It is also absolutely unacceptable that your plants arrived in such a terrible condition. We could see that the shipping box was retaped by the delivery service, which indicates very improper handling during transport. As you know, we have already offered you the choice between a free replacement delivery for the damaged plants or a refund of the purchase price.
Again, we are very sorry that so much went wrong with your order. I hope that the measures we have since taken are a satisfactory remedy for you.
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Danke für deine ehrliche Rückmeldung. Es tut uns aufrichtig leid, dass du eine so schlechte Erfahrung mit unserem Service und der Lieferung gemacht hast. Wir können deine Enttäuschung und deinen Ärger vollkommen verstehen.
Bezüglich des Neukundenrabatts ist uns bei der Bearbeitung deiner Anfrage ein Fehler unterlaufen. Das starre Festhalten an der Frist war nicht in Ordnung. Wir haben dir den Rabatt daher inzwischen gutgeschrieben und ich möchte mich für diesen Fehler entschuldigen.
Dass deine Pflanzen in einem so schlimmen Zustand ankamen, ist ebenfalls absolut inakzeptabel. Wir konnten sehen, dass der Versandkarton vom Zustelldienst neu verklebt wurde, was auf eine sehr unsachgemäße Handhabung während des Transports hindeutet. Wie du weißt, haben wir dir hierzu bereits die Wahl zwischen einer kostenlosen Nachlieferung der beschädigten Pflanzen und einer Erstattung des Kaufpreises angeboten.
Es tut uns nochmals sehr leid, dass bei deiner Bestellung so viel schiefgelaufen ist. Wir hoffen, dass die von uns inzwischen eingeleiteten Maßnahmen eine zufriedenstellende Wiedergutmachung für dich sind.
Beste Grüße aus München,
dein Plantura Team
A really good shop with the only…
A really good shop with the only solution against those little beasts, that actually works!
5 July 2025
Unprompted review
Very good Service
Always easy to find, what I need. The Bugs are working great against the aphids. This is the 6 time I'm ordering something for myself or the beautiful Garden of my mother.
24 May 2025
Unprompted review
Fast, easy, well-working
The assortment of Plantura is wonderful. Everything is biological and well-functioning. I love shopping there.
15 April 2025
Unprompted review
great prices
great prices, easy experience (i used the website to send a family member a gift in germany)
3 March 2025
Unprompted review
Only good experiences with Plantura
Only good experiences with Plantura. All the plants arrived in very good condition. Very happy with the service and quality.
2 March 2025
Unprompted review
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