Elizabeth Madsen

Ordered a headphone to pick up in Lyngby. I ordered a "new with original packaging" and I got one with dust all over it and marks of all kinds (some of them was removed by the staff) and there was no manual and some of the original packaging was missing.

The sales lady was the worst I have ever met - she was sighing the whole time when I asked her remove marks and dust and in the end I decided to get my money back.

She called her boss out and he said this is with original packaging which is totally untrue - there are so many unboxing videos out there. The box was in a bad shape and the cardboard inside that was used to protect the headphone was missing. The cables were stuff into the case like someone did it in a hurry.

He said I could move my order to pick up in another store - how do I know what I'm getting there? I drove 30 minutes from my home to that store and the other store is another 10 minutes from that store - so I should drive 40 minutes each way just to chance something that it is supposed to be right?

Anyway, I chatted with elgiganten and they offered ZERO help. They said I can only complain at the store physically and I have to chance my luck to get one that matches the description - what is this? Even eBay has better protection than that!

I was asking the customer service if they can waive shipping cost for getting another headphone since I went to the shop once already and they said no. Instead they said you can buy it new for 999 - I know that but I want to save some money to buy an outlet product that lives up with the description.

Update: Now the lyngby store puts out the same headphones as like new with original packaging. I wonder if it's the same used one bought and returned in store.

Gentofte store confirmed that they have one that matches the description and let's see when I go to pick it up.

This should never have happened in the first place.

Sim cards never arrive. I orderd 3 sim cards for 3 subscriptions. I got an email like as if I have already got the cards, so I wrote to customer services to see if it was a mistake after a few days.

They said it was at the local post office (which was strange because there is no tracking on any sim card deliveries) and should be there in a few days.

I checked trust pilot and I was shocked by the comments here so I contacted them to cancel my order. Now they said they are processing it and if I don't get the money back from them I will open a dispute with my credit card.

Update: Lycamobile didn't seem to understand that I have already cancelled the order and now I am waiting for a refund. And they are checking on my sim delivery? Did they read through my complaint?

The only option to get $ back is to have an US phone number. Price.com used to issue gift card as an option for redemption, not anymore. I don't even know how to cash in my cashback since I don't have an US phone number and my paypal account is not US based either. I don't think it is reasonable to demand people to give away their phone number in order to even get the cashback.

Update:
Now I tried to redeem my cashback into giftcards but then the site failed to load.

I'm their Gold member and they don't care. Customer service was non-existent and the strike was caused by SAS not agreeing with the pilot. SAS rebooked me on Egypt Air and they have an absurd name requirement. I had to get my ticket name changed, after more than 90 minutes wait on the phone, the agent changed the name of another booking and hung up. We had to make a decision that the rest of the family would board the flight so we had 15 minutes to dig out my stuff so they could make the flight. I tried calling again but I couldn't reach anyone before the flight departed. I was left behind as I was supposed to go home with my family.

I was alone at Toronto Airport, after 6h of calling long distance roaming and 4h30 on hold I was able to get a hold of someone. She said I should have cancelled the ticket and because it was a no-show SAS has no duty to care. She didn't seem to get the fact that I was trying to get in touch with SAS but it was humanly impossible. She told me to find a safe place to spend the night and find my way home on my own dime. At that time I was shocked and I needed to pull myself together to find my way home.

A one way ticket to Copenhagen on those days were at least CAD 2500. I was able to find alternatives that got me home 5 days later.

I filed a claim to SAS and they refused to pay anything apart from the EU 261 which doesn't cover the extra money I was out of my pocket due to their messed up. SAS told me to complain to Egypt Air - SAS issued the ticket so there's nothing to do with Egypt Air! They have no one that looks at complaints like a normal human being and I would never step foot on any SAS plane until they have rectified this.

I ordered my plants on August 27 and supposed to be delivered on September 8. They were sent on September 5 without tracking. So I waited and got an email from the transport company to call them regarding a delivery. I did and they said that they can't drive a big truck into my street (which is a lie because I have had bigger truck driven in there).

During that time we have prepared the soil for the planting and now the weed are growing again.

Also, why is this my problem? I paid 55 EUR to ship the stuff to my place and why should I have to spend my time to arrange with a transportation company? They couldn't give me an answer and they said they will get back to me but I haven't heard from them either.

I contacted the customer service via chat and they told me to wait, I did it multiple times and they said I should only contact them on Friday September 16. The plants are living products and they can't be left in a warehouse for more than a few days. If it's a book or something I don't have any issue in waiting but this is not the same. Also, there's no guarantee that I can see signs of them being ill due to lack of care.

Pflanzmich customer service expects me to accept whatever is there and cancelling the order is not possible. This is unacceptable and it's absolutely unprofessional in handling things like this.

There are other shops that offer proper and prompt delivery and good customer service.

Update:
The plants are now in my carport and roughly half of the plants were dead due to thirst and some of them are in bad shape. I also ordered a few variants of potentilla and they don't even label each variation (they don't even group them into groups), and I have no idea what I'm planting. Very unprofessional.