pCloud Reviews 

Support is not replying at all. They are so quick to grab your money, but don't fulfill their side. I purchased lifetime subscription and entered wrong email. Now there is no way to change email unless you verify it (which I can't) or contact support. Two days passed no reply. They should clearly say that support is not included at all in the plan options.

As a cultural entrepreneur (Dutch living in France) I manage a lot of documents on multiple computers. And as I also organise events it is essential for me to share documents with a lot of people. On a SECURE basis.
I don't like any of my personal or organisational data to be stored on non-EU located servers. As I store all kinds of data from artists and others that I work with it is in their interest to have easy access to that data and be sure that our American nephews do not mingle in our affairs.
Comes in pCloud.
I am a heavy user, storing over 250 GB data (documents, photos, recordings) in the cloud. I have 5 computers active in my household / business and a couple of mobile devices. I can access all my data anytime (as long as I have an internet connection of course) or I use one of my devices with local mirrors of that data).
In my now years long experience I have never experienced a data or security breach, have never lost dat or a single file. On the contrary: pCloud has saved me with the occasional hardware crash / reinstall and recuperation of files from anyone connected to my pCloud storage.
As a result a number of people in my sphere have converted to pCloud as well.
Yes, I know, there is NextCloud delivering everything I would use. But, I just don't have the urge to install and manage another system on my own hosting. pCloud is rocksolid, easy to use and easy to explain to others.
I just don't want to be Googled, forced to use OneDrive or iCloud. Non of them work as easy on ALL platforms I use (MacOS, Linux, Android). And they are US based which means the US govt can interfere with my data.
There are other alternatives but I just like pCloud for its easy of use, the carefull roll out of new features and general solidity.

Score: 10 out of 10. I wouldn't want to work without pCloud anymore.

Get your own pCloud, you won't regret it.

Despite offering higher speeds than other market players, I can't get past 865 KB/s.
This is unacceptable—I have a 1 Gbps fiber plan! It feels like I'm on a copper connection with a 56k USRobotics modem! It's a disgrace—stay away!
I've tried everything—creating a .RAR file so there's only one large file to transfer—but no luck; the speed still doesn't exceed 865 KB/s! Don't bother with them. Plus, I've sent four messages over the last week with no reply—pCloud is sinking like the Titanic!
The application glitches on one computer but seems to work on another; I cannot reply on Trustpilot because I don't have a reference number to provide. I am in contact with pCloud, and they have apologized, explaining that the lack of customer support is due to the holidays.
pCloud #1526562 is on the way to solve

[UPDATE] pCloud have made no effort to recover my data. They don't answer your questions and have no complaints process. Just generic responses that ignore the root of the issue. The have failed to prove that any notifications were sent and in fact confirmed that their system shows notifications were never seen. I've collected evidence and I've now referred the dispute to the Swiss E-Commerce Ombudsman and will update this when they respond.

[Issue]
I’ve used PCloud for longer than I can remember. It has all my family photos and videos in it. I use it to auto backup our phone photos and I migrated all our old photos to it a decade ago. It renews monthly. Went in looking for photos and most of them are just gone. No explanation. Account was downgraded to basic despite an active subscription and PayPal payment setup. No warning emails, they just started deleting files at random. I’ve reached out to support and will update this review if they recover my files and act appropriately.

[Update] Despite PCloud's response, no one has been in touch with me. I can confirm that there was no notification to me of any billing issue. I also have confirmation from Paypal, that there were no failed payments, the subscription is still active and that they can see no reason why PCloud failed to take payment.

I am using pCloud for several years now as an alternative for my Google drive and OneDrive and it is working really well on my phone. I am no longer using the pCloud desktop application on my laptop for making backups as it lacks some functionality. Fortunately third-party backup software is working with pCloud. very happy with that.

Fast, friendly, and super helpful support. I'm really impressed by how quickly my request was handled. Thank you so much!

very serious and good company.

They only allow access to a payment invoice for a few days, after that you can only access a payment receipt?

WHY?

This is totally stupid.

The support is very great.

The interaction with the support was very positive.

The responsiveness and professionalism were very good.

The behavior of the support was excellent.

The support from pcloud is a role model.

I appreciate the support from pcloud very much.

Overall full 5 out of 5 stars for the support from pcloud.

My best regards,

John

I would not advice using this service for any business related needs. Their customer service is basically non-existent. I purchased a lot of storage to use as part of a business app. Go to configure the API for read/write access (available in their public docs) and you have to contact support now and justify your need for it. AFTER OVER A WEEK of dealing with customer service, this is what I get "This process requires manual review, so it may take several days for your request to be processed.". A feature that was documented as click-to-configure on their site - now takes justification and weeks to get enabled. Save your money and time and move on to another vendor.

Very unstable services and cannot not index any files on encrypted cloud drives. Subpar support sucks.

Update 3rd August 2026.

Since posting my initial review I have solved the issue with files failing to upload to pcloud. I had recently changed broadband supplier and noticed that MTU was set to 'auto' in the router settings. This was amended to 'Manual' and the packet size changed from 1500 to 1280. Problem solved. It took me days of messing about to figure this out as there is no help anywhere.

I've been using pCloud for 8 months now and I'm not wowed with the service. It's not the quickest to upload files and the sync function is slow. The look and feel are just passable, but not as nice as say Google Drive or Onedrive.

The functionality of pCloud is optimal for my usage and expectations. Only once during more than four years there was a problem that my files were not automatically synchronised with pCloud as defined - and this was unfortunately an unreported update-error from pCloud itself and quickly fixed after me reporting it to the help desk. Otherwise all the time stable and available, very satisfying.
Also the help function works in general fine (via email), although I got sometimes the impression it's also here partly done by AI. But if you insist by repeat queries to get a useful and reliable answer, you'll get it eventually.

Amazing support: seconde time I ask technical questions and I got them answered in a snap. Great job guys!

Summary: The service is generally good, and I like that I can store data in the EU too, but the macOS and Linux clients need some TLC, and the backup service wording is misleading - deleting files from either your PC or the "backup" deletes them from both pCloud and your PC - this is not a backup.

Customer support is often slow, taking many days to respond, but they have made a proper effort as of late, attempting (but unfortunately so far failing) to fix an issue I've been having. I've had multiple issues in the past but these have slowly been fixed and the service has become more reliable in general.

The macOS client has only just added official support for macOS 12, which is long obsolete, but it does seem to work okay on 26 (which is the current version at the time of writing). I think it must be the kernel extension that allows access to pCloud as if it were a local drive that isn't compatible, but it requires disabling SIP so I don't use it anyway.

The Linux client has a number of issues at the moment: A recent update caused it to randomly start locking up when resuming from suspend, but this only occurs a small amount of the time, so tracking it down (and determining if it has been fixed) is quite difficult. Their fix does seem to have made it a little better though. The other problem I've encountered with the Linux client is that it randomly stops noticing new or changed files in the synced folders until you remove and re-add the syncs, which is obviously not good, and manually fixing it depends on you noticing that the problem has occurred. I haven't reported this second problem again yet as I'm trying to get the first one resolved first.

I received the help i needed.

UPDATE 4: I couldn't check whether the issue was fixed or not because I couldn't log in to my account due to an error called "Please provide code".

UPDATE 3: Even though this was an urgent issue I was hoping to be resolved in a timely manner, by now the support team still hasn’t responded and assist in resolving the issue. Part of a service is also the timely customer support, which pCloud often lacks in comparison to their competitors.

Update 2: Issue hasn’t been resolved yet. I have actually responded to the support team via email but I haven’t gotten a response yet.

Just got scammed out of $45. The support didn’t even reply to my emails…basically while creating my account and signing up, Pcloud didn’t let me and kept showing error time out. Which led me to use incognito to create and buy the annual plan. But then once I login on regular devices, my subscription plan is GONE! And the support doesn’t even so much as has automated reply let alone respond to my email… insanity.

UPDATE: after reading the response from pCloud team, it’s most likely not a typo actually. Since I received both emails confirming that I have a subscription AND emails saying I should upgrade my account. I don’t have a ticket ID at all, so if you want to reach me, I have already updated the information and sent it to you as requested. I’ve tried sending a support request through the site and by gmail but didn’t receive a response yet, and I quite need it asap. Thanks!

I havent used pCloud for long. That being said, I'm so far very happy for choosing pCloud. Based on what I have experienced until now:
1. There customer service is very responsive, friendly and supportive.
2. Navigation of the website is very easy and fast.
3. No downtime and
4. Upload and download speeds are reasonably fast.

Once I use it for a while, I will update my review accordingly. Until then, it's a 5 star.

Great agile product made by great small agile team.
Hands down beats the "Big Guys" of Dropbox, Box, OneDrive,....

The services and products are lean and mean!
Customer service is awesome!
Phenominal price point and value.

Support answered quick and solved my request directly.