Superchat Reviews 

We used Superchat for WhatsApp/email communications.

The initial sales and onboarding experience was good, but after that support and service quality dropped significantly.

Key issues we experienced:
We repeatedly chased for help setting up automations and no one ever got back to us.

The platform often ran extremely slow, and we experienced service instability/outages.

Spam handling was ineffective — even after marking messages as spam, they still came in.

Operational limitations were a constant headache: no scheduled send on the mobile app, can’t delete WhatsApp messages after sending, and we were unable to CC or forward emails.

A major concern for any business: no proper backup/export of chats in a way we could rely on.

Because of the above, we moved to an alternative provider.

When we attempted to cancel, Superchat replied that cancellation was only scheduled for the end of a 12-month contract period (they stated 29.05.2026). We do not recall signing any contract or having a minimum term clearly explained during onboarding/sales, and we asked them to provide proof (order form/acceptance record and the exact terms shown at the point of contracting). Instead, we received invoices and were told further invoices would still be created.

Overall: good sales pitch, but the platform and support didn’t meet our operational needs, and the contract handling after cancellation has been disappointing.

I signed up to Superchat based on clear promises from their sales team that they would assist with full integration of our CRM, ads, and website bot, along with hands-on onboarding support. I was also told there was a 1-month cooling-off period if the system wasn’t suitable.
Unfortunately, the experience has been extremely disappointing.
It took nearly 3 weeks just to get the first onboarding call, which effectively used up the entire cooling-off period. After that, we were still nowhere near set up, and it became almost impossible to book further support as their calendar was constantly full.
On top of that, the bot was not working properly, with messages getting stuck and not sending — which likely caused us to lose leads and miss client communication.
As a business relying heavily on real-time messaging, this is unacceptable.
Due to the lack of support and failure to deliver what was promised, we requested cancellation within the expected timeframe. Instead, we were told the contract would run until January 2027, which is completely unreasonable given that the service was never properly delivered.
Since then, communication has been very poor, and we are still waiting for a proper resolution.
I would strongly advise anyone considering Superchat to be cautious — especially if you are relying on their onboarding and support.

Just wow!! What an absolute weapon! This has changed my life. My work flow process is now just dealing with quotes where I have all the information needed to quote. No more back and forth for hours with customers. Also great customer service! Very top level!

Marcus been absolutely great and made my life very easy. im really pleased. looking forward to the next meeting

Do NOT use Superchat; you will regret it. This service is a terrible choice for customer communication on WhatsApp, Facebook, and Instagram. Their sales team relentlessly pushes you to sign up for their subscription, imposing steep fees before you’re even onboarded or have the product integrated into your business. Once they have your card details, support becomes nearly nonexistent, and they disappear while locking you into a 12-month contract.

The onboarding call felt rushed, with the agent more focused on upselling additional services than actually getting the product to work for us.

Additionally, they lack a native integration with Shopify, forcing you to rely on a third-party app. There are far better options available that won’t put you through this hassle.

I’ve initiated multiple chargebacks for every charge incurred before onboarding and have since canceled the service. I will also be reporting them to Meta and urge anyone who has experienced similar tactics from Superchat to take action.

We’ve had a fantastic onboarding experience with Superchat. Emily and Claas have both been incredibly supportive throughout the entire process.

They didn’t just walk us through the basics, they really took the time to show us the full potential of the platform and how it can be implemented practically within our business. From understanding workflows to demonstrating automation capabilities and integrations, they’ve made the ins and outs of Superchat clear and actionable.

Their approach has been patient, structured, and genuinely invested in helping us succeed rather than just “completing onboarding.” That makes a big difference.

We’re genuinely excited to start using Superchat as an everyday operational tool within the business and can already see the impact it’s going to have on efficiency and communication.

Thank you Emily and Claas, much appreciated.

Shocking!

Sales team were all over us and promised us the world then as soon as we signed up and transferred the money, they disappeared off the face of the earth and wouldn’t return our emails. Cancelled now within the 30day cooling off period and refund requested.
Stay clear!

We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally.

During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating.

What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor.

Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds.

To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used.

Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns.

Marcus was very helpful and patient with my onboarding, he showed me the most relevant features for my our use case

Class could resolve our issues with utmost ease

Tried to use superchat. Worked well for a few weeks. Stopped working and Superchat blamed it on Meta. No help or assistance for weeks to try and resolve the issues. Tied in for 12 months they say, nothing they can do. Unacceptable customer service. Avoid at all costs.

I have just had my induction sessions with Superchat and I am pleased to have engaged with this company. My first impressions are excellent. Looking forward to making full use of its attributes

An innovative and supportive company which is making our communication process very efficient. The features are great as well!

Claas was very helpful in helping getting us set up! Cheers

Claas = Top support!

So far, great experience and great support from Claas! Thank you.

Dealing with Marcus was a treat. He was helpful innovative and great fun. Our Superchat experience, thus far, has been excellent.

Marcus has provided us with technical setup and onboarding for the team. Very impressed with his knowledge of the system and the product so far!

Marcus Novais, was really helpful and provided us with lots of useful information on how to use the system in our google meeting today

Excellent software. This has transformed our customer service. Big thanks to Marcus Novais for arranging today’s training for the team.

Great and informative training session with Marcus Novais