Superchat Reviews 

Marcus was really helpful and friendly as he explained and helped me understand all about the new AI features.

This is a scam, they will lock you in a contract you never signed and hold you hostage while keep trying to steal money out of your card

It's a good all around tool although missing some features like ticket creation for example. The problem is their AWFUL customer support. They couldn't care less if you have issues and take days to get back to you. When they do, they dither and play for more time. Very m

implemented this into my business but it didnt work as advertised.

took over a number for my whatsapp, but only shows messages that people leave from scanning the QR code, but when other people message the same number, it doesnt come up, making my phone numberi gave to them to create the system only workable with them and nother else..

I asked for support and didnt get any. Reached out top the origional sales rep that signed us up but he pointed me back to a support email, who didnt help.

We have a great support from Michaelelia but we see some lacks of tools in the Superchat app. Limitations on the data process. We are still at the Initial process to implement but we see some difficulties in the message effectivity with customers responding to WhatsApp. Hope we can maximize and we believe in it.
But as said Michaelelia has a perfect disposition to support all time

I stumbled across Super chat online as a Meta verified partner messaging solution, and the service has been super too. The Platform and staff have been excellent in both Set up and support. Thanks to Both Mohammed and Calum.

I genuinely can’t thank Mohammad and Michelelia enough for all their support - from onboarding right through to successfully launching our campaigns.

We’d previously struggled to get WhatsApp up and running properly, but Superchat has completely changed the way we operate as a business. From customer onboarding and communication, through to ongoing management, monitoring, and aftercare - it’s become a huge part of our customer experience.

What’s stood out most is the support from the Superchat team. No question is ever too small, and whether it’s a quick fix, troubleshooting an error, or helping us think through a larger setup or campaign question, they’re always responsive, helpful, and happy to jump on a call.

It genuinely feels like having an extension of your own team.

Thank you again - couldn’t ask for more!

Massive thank you to Callum for the incredible work he has done helping us set up and optimise Superchat for our business.

From automation setup to improving workflows and making everything run smoother, Callum has been absolutely brilliant to deal with throughout the entire process. Nothing was ever too much trouble, and his knowledge, support and attention to detail made a massive difference for us.

If anyone is looking at implementing Superchat into their business, we honestly couldn’t recommend him highly enough. Top class service from start to finish 👏

Very responsive team from onboarding to support from Michelelia. Scheduled meeting is always to the point. Answers to my queries are always backed up by on-screen recording for future reference.

Very rude and unprofessional experience. They allowed me to book a product demo call and then cancelled it without any notification or explanation. Completely wasted my time. If this is how they handle potential customers, it raises concerns about the reliability of their service. I would not recommend them.

Con of a company who promise everything and then cannot deliver.

have asked 5-6 times to stop charging me as i have cancelled yet they keep taking payments.

The product was not personally for my business in the end, but the product would be very good for most online businesses. A good company and product does seem to be a good one. Had good customer service communication from Fabian.

What a breath of fresh air, amazing from start to finish, my initial contact with Mo was both helpful and rewarding, he had great knowledge and was clear and precise. Once transferred over to Alesha her expertise and explanations were child's play and talked me through step by step each aspect of the AI bot which has now formed into what I can only described a new member of our team. Very Impressive set up with amazing people at the front end. thank you all

just to share some thoughts as well - technology and service are really good and well thought, but whats even more important to the business person (not technology friendly) - support and helping to put everything into well working service, cudos Calum!

As a developer who frequently integrates external services into custom software, Superchat has proven to be an outstanding choice. I use this platform primarily for sending large volumes of WhatsApp messages through their API, and the experience has been excellent.

The dashboard is also a strong point: clean, intuitive, and perfect for monitoring activity in real time.

Every technical question I raised was handled professionally and efficiently by customer support.

A special thanks goes to Alessandro and Giovanni, who provided exceptional support throughout the integration process

We are very happy with Superchat and the service they provide. The platform is very intuitive and easy to use, which makes our daily work much more efficient. We especially want to highlight the constant availability and support from Giovanni and Juan, who are always there whenever we need help. Highly recommended!

We’ve had a very mixed experience with Superchat.

When we first signed up for our initial business, the support was excellent. We had proactive communication, quick responses, and a full onboarding experience. They couldn’t do enough to help, which gave us a lot of confidence in the platform.

However, when we set up our second business just six months later, the experience was completely different. No onboarding was offered, support was minimal, and the process has been frustrating from start to finish.

One of the biggest issues is their support system — if you don’t respond within 24 hours, the chat gets closed, and you’re forced to start over each time. Over the past five weeks, I’ve repeatedly requested the same onboarding support we received initially, and those requests have either been ignored or closed without resolution, usually fobbed off with some excuse.

The most disappointing part is that we’re ready to invest heavily into WhatsApp marketing, but we can’t even get properly onboarded to begin. We’re now actively considering alternatives like WAWP because of this.

It’s a real shame, as the product itself has potential, but the inconsistency in customer support — especially post-purchase — has been very poor. Ironically, for a company focused on improving customer communication, this has been a frustrating experience.