Stewart Golf Reviews 

Disappointed with Stewart Golf

This is the 2nd time I have had to pay for a remote control service in just over 13 months at £49 a go. I bought a couple of umbrella holder bungees at £3 a go and they have charged me £8.99 postage, despite the fact they include return postage in the £49 remote control service. Why can't they just put the two bungees in the same return package? As i say really disappointed and the remote control's are clearly not fit for purpose and i have had to spend £100 on repairs

The customer service team and engineers are very helpful to be fair but still disappointing that i have had this many costly issues

03/09/2026 - On the basis you have resolved my issues satisfactorily and in good time, i am updating my score

The staff were very helpful and knowledgeable. The work completed professionally and quickly.

Got ripped off on the handset so I won’t be buying another trolley off them which id intended in the near future which is a shame as I wanted British

Motocaddy for me next then

Just poor from start to finish

The q follow trolley is very good indeed. The only minor issue is that the battery tends to get stuck and requires some force to remove it from the trolley but this is a minor issue. Outside of that, it makes a round of golf much more relaxing and is a great piece of kit.

Very impressed with the Q follow. Great bit off kit. Worth every penny. You definitely get what you pay for. Top quality

Great trolley which has helped me relax and play golf without worrying too much about it. The customer service were very quick answering my questions and took onboard some of my suggestions

Arrived very quickly well packed and as promised. Works straight out of the box and I was able quickly to master the controls and features. Have now used it for several rounds and love how it makes it possible for me to complete 18 holes walking which I probably wouldn't without this trolley. ( I am recovering from a stroke).

I’ve had my Q Follow trolley now for over 5 years & in the last few weeks it has had power problems during the round. I contacted Stewart Golf and arranged a service. I had kept the original box so it got collected last Monday and by Friday I received an email to say all work had been completed & a link to show it working. I got the trolley back this morning & played a round with it this afternoon. I’m beyond impressed with the state of the trolley, it almost looks brand new, the bits that were broken have all been replaced and motors sound sweet. What fantastic service, I’m so pleased I opted for the service as I thought I would have to buy a new trolley.

Stewart golf are very helpful they provide a box to return the trolley. Picked up and returned on time. The repairs were done very well. A very good service. The only problem is that it is difficult to speak to someone. The telephone is not answered and if you leave an E-mail it takes a long time to be replied to. Otherwise a first class service. The service on my trolley was done earlier this year and I shall definally have it done again. Thank You.

I ordered a Q Follow on Monday, it arrived Tuesday and I played 18 holes today (Wednesday). The Q Follow is absolutely fantastic! It was easy to use, handled gravel and hills no problem. I am very pleased!

They are the best trolleys in the world I’ve had one from 2001 I wouldn’t have anything else
Service is very good and the people who work for Stewart are absolutely fantastic and very friendly
Liam Darragh

Unfortunately my remote control experienced an issue, After contacting Stewart golf support the handset was collected and repaired. I was kept informed of the status of repair throughout the process. Very good support.

Exceptional service once again from the team at Stewart Golf. My trolley service was very thorough and the turn around time fast and easy to arrange. The customer service team were very helpful and courteous and the service team are like F1 Motor Racing technicians. They take their job very seriously and ensure your machine will run well for many years. I love the detailed report explaining what they have done and why they have done it as well as the video. Thanks guys, you are the best.

As always, Stewart golf are extremely helpful.

I ordered a vertx trolley, Stewart people were very solicitous before I ordered, after, not at all. The trolley did not fit me. Bluetooth connectivity is very fast and jerky when turning, I dropped the remote from my belt and the trolley just run away, no way to stop it without the remote. One of my buddies had to chase it while I run back to retrieve the remote. Anyhow, it just does not fit my game….i have been trying to get Stewart golf to give me a RMA, so I can return the trolley based on their 30 day free trial. So I called CS, left my number for a call back on Wednesday, I also ask “Stevie” the support chat to start the return process and for good measure I emailed Nathan, the guys that was hounding me to go ahead and buy the thing before…. No answers from no one. Today Friday early morning 8 AM I got someone in the CS phone, he could not do the return… he said he would “escalate” the return to the appropriate department, it is now 5 pm and no email, or phone call.
So, for a pretty pricey trolley and no CS. It is very disappointing, I would absolutely not recommend this outfit… they are doing their best to put me off in spite of their glamorous 30 day trial.
Do not, I repeat, do not buy this trolley unless you have already used one, it is built well but they are not, so far backing their pledges.

ADDENDUM:
Got an email response by Carlie early morning on Monday the 20th, asking for my order number to process return.
Today, Tuesday 21th at noon i sent Carlie a follow up email to please acknowledge receipt of my reply and update me on my Return request, a few minutes later i received a reply, this time from "Stewie" their AI chatbot saying, I quote "Your enquiry has been passed to a Stewart Golf expert for further review, and they’ll follow up with you as soon as possible to ensure your return is processed promptly." so, on Friday phone call I was told return request would be "escalated" 4 day later, they give me the same answer...very frustrated and disappointed with Stewart Golf handling of this you'd think easy request.
I will keep all of you prospective customers of Stewart Golf trolleys updated on how else they will delay with this request on a trolley costing way over $2,000 USD.

Rafael Cardona
In California

I purchased the Vertx after a lot of research. On its first use after only 3 holes it stopped responding to the remote. Despite resets and phoning customer services it failed to work and I was left with a very heavy push trolley on one of the hottest days of the year.
I have since been ignored by customers services when attempting to return the trolley under their 30 day return period. Shocking service for a "premium" product

A day was wasted with their chatbot trying to answer my question on a broken part before it was referred to a real person who advised it needed replacing. I bought immediately on the link provided but afer a week had heard nothing so on chasing was told it hadn't been dispatched. As I was going on holiday it was agreed to delay to a specific date a couple of weeks later. Again having heard nothing I chased and had no replies to my emails before a couple of days later I got a dispatch note by email. It won't now arrive in time for my next golf so yet more expense to hire a trolley. I'd never buy a Stewart trolley again - this is one in a long line of problems I've had. Always be wary of companies that don't allow you to contact them by phone!!
Order 80150

Stewart Service Team have repaired my Q Follow handset which has been temperamental since first acquired, carrying / changing actions from those instructed. Video provided showing instructions on Test Trolley. Have carried out similar on driveway, appears to be working although certain follow requested reflect zig-zag movements at times. Will be able to gauge tomorrow in our Monthly Medal.
Quick turnaround by team which is very positive.

I’ve had my Q remote for 4 years which has been perfect what a great product & finally decided to have it serviced by Stewart. What an exceptional customer service they offer from the initial customer contact to the next day service turnaround it has been a pleasure to deal with you guys, thank you
Steve W

They were super responsive and answered any question I had quickly. They fixed my handset quickly and gave a detailed breakdown of what they did as well as a video of it working properly. I would deal with these guys with confidence. GREAT customer service. A++++++