Motocaddy Reviews 

Wonderful customer service.
If only all companies were as good as this.

**Another update to my ongoing Motocaddy complaint.**

Following my previous reviews, my M5 GPS ULTRA was finally collected on **28 August** and arrived at Motocaddy on **1 September**, which was confirmed to me by Alex Nnochiri.

During my communications with Alex on several occasions, I specifically explained that I was due to play in my **Club Championship competition** and needed the trolley back before **5 September**.

Alex assured me that this would happen.

I contacted Alex again by email on **4 September**, specifically asking whether the trolley would definitely be back with me before the 5th. Once again, I was assured that it would be.

Unfortunately, I have now received an email from **DHL eCommerce** confirming that the trolley has only been collected and is not due to be delivered until **Monday 7 September**.

So despite being told repeatedly that my trolley would be returned **before 5 September**, it will now arrive **two days after the date I needed it**.

This means I am unable to use my own trolley for my Club Championship competition, despite Motocaddy knowing about the date and specifically assuring me that it would be returned in time.

This is incredibly disappointing.

I have been patient throughout this whole process. I've been passed between multiple service agents, dealt with incorrect information, travelled to different locations, waited for a return box, and now finally returned the trolley to Motocaddy — only to be given repeated assurances that have not been met.

I understand that delays can happen, but **don't promise a customer something if you cannot deliver it.**

At this point, my confidence in Motocaddy's customer service is extremely low.

I have been a loyal Motocaddy customer for many years and this is my third trolley. I have always supported the brand and spent a considerable amount on Motocaddy products.

Unfortunately, this experience has been one disappointment after another.

**Motocaddy — this is no longer just about a faulty trolley. It is about the way you have handled a loyal customer's complaint and repeatedly failed to deliver on the commitments made to me.**

I will update this review again once the trolley is finally back and I can see whether the issue has actually been resolved.

Excellent, helpful and responsive service.
Having received a new trolley with a missing part, Motocaddy immediately responded and shipped the item to me.
Bethany, who was my point of contact, was really helpful and communicated quickly.

Aaliyah Musson repsonded quickly and efficiently to my request, I deal with lots of Customer Service personnel and I must say that Aaliyah is a credit to her role.

I purchased a Motocaddy cube March 2026 upgrading my previous push trolley. Thankfully I completed the warranty form at time of purchase. By August 2026 the cube appeared lopsided and I contacted Aaliyah at Motocaddy to enquire if my cube was covered via warranty. Having sent a short video and pictures of my cube Aaliyah arranged for a replacement cube. I am happy to say my new Motocaddy cube arrived today.
Thank you Aaliyah for your good customer service! I’ll be on the golf course with my cube tomorrow ⛳️😃

I was looking to purchase a replacement Motocaddy S1 rain hood for my golf bag, as the zipper gave up due to sliding it in and out of the boot of my car. I chatted on line to thier customer service agent Bethany who was very helpful and found one from the images I posted to the chat line. And has subsequently sent me one out. Fantastic service as the bag is around ten years old.
Thank you Motocaddy and BETHANY.

I contacted Debbie Bays in customer service about a small problem with registering my new QB2 for its warranty.
She replied within minutes and resolved the problem straight away.
Thanks, Debbie 👍🏻

Fantastic Customer Service. Enquired about purchasing a spare strap for a Motocaddy AquaFlex bag I have and have had one sent free!!

Tremendous effort over and above what I was expecting and all done super quick!

This is the after sales service that makes all the difference!

Buyer beware. M5- GPS- . For the customers providing a good experience, you are very lucky.p

I started on 8/4 with a broken clutch motor on a 26 month old unit(2 months past warranty), this is still out of stock and they have no idea when it will be available. I asked they get the part from Europe and they will not do that.

Basically - the unit is useless. No
Local repair, no parts available and very shaky customer service

I would never buy from this company agai

The best customer service ever.Had an issue with my umbrella holder on my icube push trolley and couldn’t find a replacement to buy online so I contacted Motocaddy direct. Zena was amazing and dealt with issue immediately sending me the part the same day. A great example of efficiency and professionalism.

I rang Motocaddy customer service as my umbrella had broken. I spoke to Zena who asked me to email photos, proof of purchase and an explanation of the issue. I received a reply the same day advising that although my umbrella was out of it's 12 month guarantee Motocaddy would replace it, although it would not have a warranty. The replacement was ordered and despatched the next day. I was very pleased with the service I received.

Awful customer service. Bought a new SE Motorcaddy trolley in June for my son. After a month’s use it just stopped working. Took it to a repair centre who sent it to Motorcaddy as was under warranty. They received it on the 28/7. After continual chasing via the repair centre and directly with Motorcaddy by phone and email we had still heard nothing. We finally got the trolley back today 27/8. No apology, no explanation what was wrong. Have got the trolley home turned it on, worked for 30 seconds and then it stopped working again with the same fault. Absolutely disgusted with the customer service, lack of communication and quality of product. Will be making a formal complaint and requesting a refund or replacement under consumer rights laws tomorrow.

Great customer service by Bethany 👏 fast response to my query & problem solved very quickly. Thank you 🤩

Had a recent issue with a broken bolt on my Motocaddy Cube trolley after 4.5 years. Contacted Motocaddy and Bethany was very helpful and supplied a replacement bolt within a few days. Excellent service.

Gerrie couldn't have been any more helpful.
Required a replacement zipper pull for my wifes motocaddy cart bag which I couldn't find in the spares and accessories section, so I emailed motocaddy support.
Gerrie replied almost immediately and offered to send me a replacement FOC, which arrived today.
Thank you Gerrie

Just a quick post to say what fantastic service I’ve received from Motocaddy recently with my SE trolley that was just out of warranty but that didn’t phase the service team and especially Jamie Stewart who managed to fix the issue and kept me informed about the problem and updated me at every step

Huge thanks to you all and I look forward to getting the trolley back out on to the golf course

Cheers

I purchased a pre used motorcaddy electric trolley and I am very happy with my purchase. The item was practically new when delivered with a brand new battery. One of the screw nuts was lost from my brolley holder and they are shipping one for free which is great service.

Brilliant service, thank you Zena

I’ve been looking for a part for my Motocaddy Cube and after failing to find one I emailed Customer Support at Motocaddy. I had multiple interactions with Aaliyah and I have to say the service and response has been absolutely first class.

A real credit to Motocaddy, thank you

I had a plastic cap covering one of the bolts fall off my M7 remote trolley. I contacted Motocaddy and Bethany arranged for two to be sent free of charge to me immediately. Great service - thank you!