Very bad experience with SST Net
My experience with SST Net was very disappointing.
My subscription was changed without my consent, and my monthly fee increased to around two and a half times what I had been paying. I was never contacted or asked to approve this change in advance, which I consider unacceptable.
When I reached out to customer service to cancel my subscription, I was met with an unfriendly attitude and was told that I would still be charged for an additional month before the cancellation could be processed.
During the call, I asked whether the company prioritized revenue over customer satisfaction. The representative responded, "We care about money. We are here to earn money." That answer left a very negative impression and summed up my overall experience.
Another frustrating aspect is the lack of an app or online account portal. Any changes to your subscription, including cancellations, require calling customer service, where long wait times are common.
Overall, based on my experience, I did not feel that customer satisfaction was a priority for SST Net.
Reply from SST NET i Sverige AB